Dovetail - Notice history

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Channels - Operational

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Chat - Operational

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Agents - Operational

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Ask Dovetail - Operational

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Billing & payments - Operational

100.0% uptime
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Authentication - Operational

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Docs - Operational

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Integrations - Operational

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API and MCP - Operational

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Marketing website - Operational

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Notice history

View current status

Nov 2022

Workspaces with a cancelled subscription have temporarily lost access
ResolvedPartial outage1 hour 11 minutes
  • ResolvedUTC

    All affected workspaces have their old access restored.

  • IdentifiedUTC

    The issue has been identified and we are now working to restore access to cancelled workspaces.

  • InvestigatingUTC

    We are currently investigating this issue.

Unable to sign up to Dovetail
ResolvedDegraded performance1 hour 43 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are investigating an issue where users cannot create new workspaces. Some users are able to sign up successfully, so please retry if you encounter any errors.

Dovetail unreachable or slow
ResolvedPartial outage2 hours 32 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    While deploying a fix for the tag board issue described above, an infrastructure scaling issue caused a major degradation to Dovetail performance. We are working to bring the infrastructure back to a stable state.

  • IdentifiedUTC

    There is currently an issue when viewing a tag board that columns with many tags in them will flicker briefly before displaying only up to 5 tags. This also prevents users from managing tags using tag boards without a refresh.

Elevated error rate
ResolvedDegraded performance24 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The upstream provider is recovering. The product is available for most users.

  • InvestigatingUTC

    The product may be unavailable for some users. Our cloud provider, AWS, is currently experiencing degraded performance.

Dovetail currently unavailable
ResolvedMajor outage49 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have identified and fixed the issue, we are continuing to monitor the situation

  • InvestigatingUTC

    Dovetail is currently unavailable. We are currently investigating the issue.

Oct 2022

Degraded performance
ResolvedDegraded performance26 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Dovetail is currently experiencing degraded performance, our engineers are currently investigating this issue

Video playback and file uploading are not available
ResolvedPartial outage9 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are currently investigating this issue.

In-app contact form is down
Resolved2 hours 5 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    The contact form in the product is down. To get in touch please use https://dovetailapp.com/help/contact/form/ or email us at hello@dovetailapp.com.

Video playback and images are unavailable for a subset of users
ResolvedPartial outage2 hours 31 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We have restored functionality for most users, and are continuing to work on a fix for the underlying issue.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are currently investigating this issue.

User sign up results in an error page
ResolvedDegraded performance25 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented. A workaround is available by navigating to https://dovetailapp.com/start after sign up.

Sep 2022

Exporting of video highlight reels is broken for certain video lengths
Resolved18 minutes
  • ResolvedUTC

    We have identified and fixed the issue. Video highlights are now working as expected

  • InvestigatingUTC

    We are currently investigating this issue.

Smart arrange on canvas view not working correctly
ResolvedDegraded performance1 hour 7 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We are continuing to work on a fix for this issue.

  • IdentifiedUTC

    When using the smart arrange feature on canvas layouts, some objects will layer on top of each other instead of being arranged in the intended, orderly way.

Customers unable to submit request on contact form
ResolvedDegraded performance47 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating this issue.

Search not functional when using non-English characters
ResolvedDegraded performance1 hour 33 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    The fix is being deployed

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    When attempting to search or filter Dovetail note, highlight, and insight content (including titles) using non-English characters, the search will fail with an error or not be performed.

Transcriptions taking a long time or failing to be added to notes
ResolvedMajor outage3 hours 8 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Due to an issue with an upstream service provider, transcriptions may take a long time or fail when requested on videos in Dovetail notes.

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