Duration: 5 days, 22 hours and 35 minutes

Affected Components: Integrations

Apr 1, 01:44:00 GMT+0
Identified - We are currently conducting maintenance to a number of our integration partner connections. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed..

Apr 1, 06:01:59 GMT+0
Identified - We are continuing to conduct maintenance on a number of our partner integrations. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed..

Apr 7, 00:18:45 GMT+0
Resolved - We have completed maintenance on integrations. Some integrations will require reconnection. If you require assistance, out to [support@dovetail.com](mailto:support@dovetail.com) so that we can help. Thanks for your patience..

Duration: 4 hours

Affected Components: Projects

Mar 19, 03:02:57 GMT+0
Investigating - We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with **Viewer** role..

Mar 19, 07:03:11 GMT+0
Resolved - This incident has been resolved. If you continue to run into this issue, please reach out to [support@dovetail.com](mailto:support@dovetail.com) so that we can have a look. Thanks for your patience..

Duration: 2 hours and 57 minutes

Affected Components: Magic features

Mar 9, 01:55:54 GMT+0
Investigating - We are investigating an issue with AI docs **(beta)** and it is currently unavailable across all regions. As a workaround, users can generate a doc from chat..

Mar 9, 04:52:25 GMT+0
Resolved - This issue has been resolved. Please refresh your page and try generating an AI doc again. Thank you for your patience! .

Duration: 56 minutes

Affected Components: Magic features

Mar 2, 04:36:47 GMT+0
Identified - Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'. Our team is currently working on a fix for this issue. Thank you for your patience with us..

Mar 2, 05:33:16 GMT+0
Resolved - We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this. If you continue to experience any issues, please contact our team at [**support@dovetail.com**](mailto:support@dovetail.com) so we can look into this again..

Duration: 42 minutes

Affected Components: Ask Dovetail

Feb 26, 23:23:33 GMT+0
Identified - We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace. As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams..

Feb 27, 00:05:06 GMT+0
Resolved - We've diagnosed the issue and confirmed that the incident has not impacted any customer workspaces. Please reach out to [support@dovetail.com](mailto:support@dovetail.com) if you are finding any Ask Dovetail related issues in your workspace..

Duration: 3 hours and 20 minutes

Affected Components: , Projects, Dovetail web application →

Dec 9, 16:58:51 GMT+0
Identified - We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved..

Dec 9, 17:20:23 GMT+0
Resolved - The issue has been resolved. To see the changes, you may need to hard refresh your browser. Thank you for your patience!.

Dec 9, 14:00:17 GMT+0
Investigating - Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond. **Workaround:** If available, users can still access content by opening the direct URL associated with the data. **Status:** Our team is currently investigating the issue. We’ll share updates here as we learn more..

Dec 9, 15:31:12 GMT+0
Investigating - This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content. We're still actively investigating. .

Duration: 3 hours and 22 minutes

Affected Components: Projects

Dec 3, 20:30:22 GMT+0
Investigating - We’re currently investigating an issue where videos uploaded to Dovetail remain in a **“Processing, come back soon”** state. While transcripts and suggested highlights are completing normally, the video itself is unavailable. Our team is actively looking into this, and we’ll share an update as soon as we have more information. Thank you for your patience!.

Dec 3, 23:47:39 GMT+0
Identified - We have found the root cause and are working on a fix. We appreciate your patience!.

Dec 3, 23:52:39 GMT+0
Resolved - This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com. .

Duration: 3 hours and 45 minutes

Affected Components: Projects

Dec 2, 22:35:49 GMT+0
Investigating - We are currently investigating two issues affecting the Browse page: 1. "All" filter not working — Selecting the _All_ filter displays all folders as empty, even when they contain projects. 2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load. These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using _Search_ or under _Your work_. .

Dec 3, 00:14:18 GMT+0
Resolved - We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at [support@dovetail.com](mailto:support@dovetail.com).

Dec 3, 01:17:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 3, 02:21:10 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 33 minutes

Affected Components: Magic features, Projects

Nov 21, 15:30:00 GMT+0
Investigating - We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history. You can access your downloaded highlight by navigating to **Notifications**, where you’ll see “Your highlight is ready” along with a “Download” option. Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in..

Nov 21, 16:23:57 GMT+0
Investigating - We’re also seeing failures with the **Suggest Highlights** feature. Attempting to generate suggested highlights results in an **“Unexpected error occurred”** toast. Other Magic features may also be unavailable. **Workaround:** In _some_ cases, the highlights or actions appear after refreshing the browser..

Nov 21, 18:02:30 GMT+0
Resolved - The issues affecting **highlight exports** and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected. If you experienced problems during the incident: * Refresh your browser. * If your actions (exports or suggested highlights, etc) did not save, please try again. We apologize for the disruption and appreciate your patience while we resolved this issue..

Duration: 1 hour and 57 minutes

Affected Components: Magic features

Nov 18, 03:22:26 GMT+0
Investigating - We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects..

Nov 18, 03:51:25 GMT+0
Identified - We've identified the root cause for this issue, and we are currently testing a fix..

Nov 18, 05:09:39 GMT+0
Monitoring - We have released the fix and are now monitoring the result..

Nov 18, 05:19:21 GMT+0
Resolved - We have released the fix and confirmed that functionality is now restored..

Duration: 4 hours and 51 minutes

Affected Components: Projects

Nov 17, 21:51:26 GMT+0
Resolved - We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable. We apologize for any inconvenience this incident may have caused. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/)..

Nov 17, 17:00:23 GMT+0
Investigating - Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible. We are currently investigating this incident..

Nov 17, 19:00:22 GMT+0
Identified - Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information..

Nov 17, 21:11:51 GMT+0
Monitoring - The issue affecting video export and transcriptions has now been resolved. We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/)..

Duration: 1 hour and 22 minutes

Affected Components: Projects

Nov 14, 00:51:17 GMT+0
Investigating - We are currently investigating an incident where Projects are failing to load. As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`. We appreciate your patience as our team works to restore full functionality. We will keep you updated. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries/.

Nov 14, 01:14:34 GMT+0
Identified - We are currently implementing a fix for the incident where Projects are unable to load. While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`. We appreciate your continued patience. We will send a final update once full functionality is confirmed. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries..

Nov 14, 02:13:31 GMT+0
Resolved - The incident causing Projects to fail to load has been resolved, and we have confirmed that full functionality has been restored. You should now be able to load Projects normally without needing to use the chat or direct URL workarounds. We appreciate your patience and understanding while our team worked on the resolution. If you continue to experience any issues, please do not hesitate to [**reach out to our support team**](https://dovetail.com/help/)..

Duration: 1 hour and 40 minutes

Affected Components: Magic features, , Projects, Channels, Dovetail web application →

Nov 11, 23:21:38 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 11, 23:18:49 GMT+0
Investigating - We are actively investigating an issue impacting the rendering and display of citations (source links) within chat conversations. We appreciate your patience as our team works to restore full functionality. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries and we will keep you updated in the meanwhile..

Nov 12, 00:58:32 GMT+0
Resolved - The issue impacting citations (source links) within chat conversations has now been resolved. Thank you once again for your patience and understanding while we addressed this incident. If you continue to experience any unusual behavior with citations, please [reach out to our support team](https://dovetail.com/help/)..

Duration: 1 hour and 40 minutes

Affected Components: Magic features, Ask Dovetail, Channels

Oct 31, 05:04:20 GMT+0
Resolved - This incident has been resolved..

Oct 31, 03:24:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 31, 03:49:58 GMT+0
Identified - We have identified the issue and are deploying a fix.

Oct 31, 04:14:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 3 hours and 37 minutes

Affected Components: Magic features, , Ask Dovetail, Billing & payments, Authentication, Projects, Recruit, Channels, Dovetail web application →

Oct 23, 18:00:00 GMT+0
Identified - We’re currently investigating an incident causing overall slowness in Dovetail for users in the US A region. You may experience delays when loading pages, exporting data, or performing other actions. Our team is actively working to restore normal performance as soon as possible..

Oct 23, 21:37:11 GMT+0
Resolved - This incident has been resolved. Please reach out to our support team if you are still experiencing issues and we will be happy to investigate further/ .

Duration: 3 hours and 27 minutes

Affected Components: Magic features, , Ask Dovetail, Billing & payments, Authentication, Projects, Recruit, Channels, Dovetail web application →

Oct 20, 17:00:45 GMT+0
Identified - We are seeing degraded performance in Dovetail, due to underlying issues still present with our cloud provider. Some features may be slow to load, or unable to load entirely at this time. We are working with them to restore service as soon as possible..

Oct 20, 20:27:50 GMT+0
Resolved - The issues related to an outage with our cloud provider have now been resolved. We’re continuing to monitor for any lingering errors, but all services are currently operating as expected. If you continue to experience issues, please: 1. Retry your action. 2. If the problem persists, contact Dovetail Support and we’ll be happy to investigate further..

Duration: 3 hours and 17 minutes

Affected Components: API, Integrations, Magic features, , Ask Dovetail, Billing & payments, Authentication, Projects, Recruit, Channels, Dovetail web application →

Oct 20, 09:58:00 GMT+0
Monitoring - Our Cloud provider has implemented a fix, and services are slowly being restored. We will continue to monitor the issue and provide an update once full performance is restored. Thank you for your patience..

Oct 20, 10:47:43 GMT+0
Resolved - Dovetail is fully operational. Please reach out to support if you still experience any issues..

Oct 20, 07:30:33 GMT+0
Identified - Dovetail is currently unavailable due to a global outage affecting our cloud provider. We are monitoring the situation closely and actively working with our provider to resume service..

Duration: 1 hour and 1 minute

Affected Components: Ask Dovetail, Billing & payments, Authentication, Magic features, Projects, , Channels, Recruit, Dovetail web application →

Oct 16, 18:56:19 GMT+0
Monitoring - Our team is actively monitoring the situation, and services are beginning to recover. You may still notice occasional slow page loads or timeouts as performance stabilizes. We will continue to provide updates until full normal performance is restored. Thank you for your patience..

Oct 16, 19:28:58 GMT+0
Resolved - The recent performance issues affecting the website in the EU region have been resolved. All services are now operating normally. Thank you for your patience while we addressed the issue..

Oct 16, 18:27:46 GMT+0
Investigating - Our website is currently slower than usual for users in the EU region due to high database load. Some pages may take longer to load or fail to respond occasionally. We’re working to resolve this issue and expect performance to improve soon..

Duration: 1 hour and 42 minutes

Affected Components: Ask Dovetail, Billing & payments, Authentication, API, Integrations, Marketing website, Projects, , Magic features, Channels, Recruit, Dovetail web application →

Oct 9, 02:46:06 GMT+0
Investigating - We are currently investigating this incident..

Oct 9, 02:49:00 GMT+0
Identified - We are identified the cause for this incident..

Oct 9, 02:59:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 9, 04:28:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day and 24 minutes

Affected Components: Ask Dovetail, Billing & payments, Authentication, API, Integrations, Marketing website, Projects, Magic features, Channels, Recruit

Oct 8, 22:56:22 GMT+0
Investigating - We are currently investigating this incident..

Oct 8, 23:03:35 GMT+0
Monitoring - We're seeing users able to access Dovetail again.

Oct 9, 23:20:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 38 minutes

Affected Components: Billing & payments

Sep 19, 16:05:57 GMT+0
Identified - We’ve identified the issue blocking Free plan users from upgrading to a paid plan. A fix is being rolled out, and we’ll share an update once it’s fully deployed..

Sep 19, 15:00:00 GMT+0
Investigating - We’ve identified an issue where users on our Free plan are currently unable to upgrade directly in-product. Our team is actively investigating the cause. Workaround: If you’d like to upgrade in the meantime, please reach out to our Support team, who can assist you with subscribing. We’ll provide updates here as soon as more information is available..

Sep 19, 16:38:18 GMT+0
Resolved - The issue that prevented Free plan users from upgrading to a paid plan has now been resolved. All upgrade flows are working as expected. Users may need to refresh their screen for the fix to take effect. Thank you for your patience while we worked on this..

Duration: 6 days, 7 hours and 23 minutes

Affected Components: Authentication, , Dovetail web application →

Sep 15, 20:00:00 GMT+0
Investigating - We are currently investigating an issue where some users may experience issues with staying logged in. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved..

Sep 16, 21:19:00 GMT+0
Identified - We have identified the cause and are working on a fix..

Sep 17, 07:52:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 16, 22:22:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 17, 04:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 21, 23:04:00 GMT+0
Monitoring - The permanent fix requires users to clear their cache via hard refreshing. Using a different browser or incognito/private window is a workaround, but the existing browser/session will remain affected until the cache is cleared..

Sep 22, 03:23:00 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 11 minutes

Affected Components: , Authentication, Dovetail web application →

Sep 12, 15:35:00 GMT+0
Investigating - We are currently investigating an issue where some users may experience a redirect login loop. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved..

Sep 12, 20:41:46 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 12, 20:45:42 GMT+0
Resolved - This incident has been resolved. If you are still experiencing issues, please reach out to our support team at support@dovetail.com.

Duration: 1 hour and 5 minutes

Affected Components: Billing & payments, Ask Dovetail, , Channels, Magic features, Authentication, Recruit, Projects, Dovetail web application →

Sep 12, 05:07:52 GMT+0
Investigating - We are currently investigating an issue causing slow performance with Dovetail. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide another update as soon as we have more information. Please [reach out to our support team](https://dovetail.com/help/) if you need further support. Thank you for your patience and understanding..

Sep 12, 06:12:42 GMT+0
Resolved - The issue causing slow performance with Dovetail has been resolved. We've confirmed that the system is now operating normally. We're continuing to monitor the situation to ensure stability. Please [reach out to our support team](https://dovetail.com/help/) if you are still experiencing issues. Thank you for your patience and understanding while we worked to fix this..

Duration: 47 minutes

Affected Components: Billing & payments, Ask Dovetail, , Channels, Magic features, Authentication, Recruit, Projects, Dovetail web application →

Sep 11, 17:08:00 GMT+0
Investigating - We are currently investigating reports of slow page loads affecting some users in the US region. Pages are loading, but may take longer than expected. We’ll provide updates as soon as we have more information..

Sep 11, 17:55:00 GMT+0
Resolved - This incident has been resolved. Page loads in the US region are now performing as expected. Thanks for your patience while we worked to restore normal performance..

Duration: 2 hours

May 14, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour and 54 minutes

Apr 30, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 30, 02:00:00 GMT+0
Identified - We are planning for scheduled maintenance during this time. Dovetail will be unavailable for up to an hour, sometime during this time period..

Apr 30, 03:53:30 GMT+0
Completed - Maintenance has been completed successfully 👍.

Duration: 4 hours

Jul 30, 22:00:24 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jul 30, 23:00:31 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 20, 05:37:28 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Jul 30, 23:46:30 GMT+0
Identified - Verification is currently underway for the maintenance items..

Jul 31, 00:18:20 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 2 hours

May 15, 00:19:24 GMT+0
Identified - Verification is currently underway for the maintenance items..

May 11, 08:43:39 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

May 15, 00:21:57 GMT+0
Completed - The scheduled maintenance has been completed..

May 15, 00:02:37 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 1 hour

Sep 5, 04:00:39 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 5, 02:59:31 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Aug 31, 05:32:59 GMT+0
Identified - We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail..

Sep 5, 05:00:35 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 4 hours

Mar 13, 23:00:39 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 13, 22:00:32 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Mar 2, 22:48:02 GMT+0
Identified - We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail..

Mar 14, 02:55:25 GMT+0
Completed - The scheduled maintenance has been completed..