Duration: 2 hours and 38 minutes

Affected Components: Integrations

Aug 11, 18:38:59 GMT+0
Resolved - We've rolled back the change that caused the Zapier OAuth connection errors. If you were affected, please try the following steps: 1\. Do a hard refresh of your browser (or log out of Zapier and log back in). 2\. Try connecting your Zapier integration again. This should now work as expected. If you're still running into issues after these steps, please email [support@dovetail.com](mailto:support@dovetail.com) with a screen recording of the issue (with your browser console log open) so we can continue investigating..

Aug 11, 16:00:51 GMT+0
Investigating - We're aware that some users are unable to connect or reconnect the Zapier integration, seeing an OAuth or authorization error. Our team is investigating and will post updates here as we learn more. This is impacting all customers using Zapier and Dovetail. If you're affected, no action is needed on your end right now — we'll update this page once we have a fix or workaround. We apologize for any inconvenience..

Aug 11, 18:15:45 GMT+0
Identified - We've identified the root cause of the Zapier OAuth connection errors and are now working on a fix. We'll continue to post updates here as we make progress..

Aug 11, 18:32:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 10 hours

Affected Components: Projects

Aug 7, 03:56:47 GMT+0
Monitoring - We have identified and fixed the root cause of this issue, so the **Copy to** and **Duplicate** actions will no longer change titles to "**Loading**". Our engineers are now working to restore the titles that were affected while the issue was active. You can now use the **Copy to** and **Duplicate** actions within project as normal. We will provide a further update once the restoration of affected titles is complete..

Aug 7, 08:00:24 GMT+0
Resolved - This incident is now resolved. The Copy to and Duplicate actions are working normally and will no longer change titles to "Loading." Our engineers were able to restore the majority of affected titles, though a small number could not be recovered. If you notice any data still showing "Loading" as its title, you can safely rename it. We apologize for any inconvenience this may have caused, and thank you for your patience while we worked through this issue. If you continue to run into any issues, please reach out to our team at support@dovetail.com.

Aug 6, 22:00:00 GMT+0
Investigating - We are investigating an issue where using the **Copy to** or **Duplicate** actions within a project may incorrectly change the titles of the original data and the copied data to **"Loading"**. This issue is affecting customers across regions, and we are working to identify the cause and restore affected titles where possible. **Workaround:** At this time, we recommend avoiding the use of **Copy to** and **Duplicate** actions within projects until further notice. We will provide updates as more information becomes available..

Aug 6, 23:03:29 GMT+0
Identified - We have identified the issue causing data titles to change to **“Loading”** when using the **Copy to** or **Duplicate** actions within a project. Our team is working on a fix to prevent this from happening going forward. We are also investigating the possibility of restoring affected data titles back to their original names. The title restoration process may take several hours, and we will provide another update once we have more information..

Duration: 5 hours and 27 minutes

Affected Components: Agents, Chat

Aug 6, 01:51:25 GMT+0
Identified - Following an update in Notion's MCP server, we have identified an issue causing chat and agents that use Notion MCP to fail. If you are encountering issues, please try disabling the Notion MCP connector while we resolve the issue. Thank you!.

Aug 6, 05:54:14 GMT+0
Monitoring - We have not observed any further errors related to the Notion MCP connector and are continuing to monitor closely. Chat and agents using Notion MCP should now be functioning normally..

Aug 6, 07:18:16 GMT+0
Resolved - We have seen no further errors with the Notion MCP connector. This incident has been resolved..

Duration: 9 days, 16 hours and 56 minutes

Affected Components: Agents, Chat

Jul 31, 06:40:04 GMT+0
Identified - We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience..

Aug 3, 23:07:56 GMT+0
Resolved - This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com) .

Aug 4, 05:13:55 GMT+0
Identified - We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience..

Aug 9, 23:36:05 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 5 minutes

Affected Components: Agents

Jul 10, 05:26:32 GMT+0
Investigating - We're investigating an issue where some customers have reported that citations are no longer showing in some responses created by agents..

Jul 10, 12:31:36 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 17 minutes

Affected Components: Projects

Jul 1, 04:49:29 GMT+0
Investigating - We are currently investigating this incident..

Jul 1, 06:27:19 GMT+0
Identified - The root cause is identified and rolling out fix now..

Jul 1, 07:05:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 1, 07:06:07 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 12 minutes

Affected Components: Projects

Jun 30, 01:58:36 GMT+0
Investigating - We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace **(⋯) More → Settings → Transcription.** As a workaround, we recommend changing your transcription provider to **'Assembly AI'**. We'll provide an update as soon as we have more information..

Jun 30, 02:29:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 30, 03:10:07 GMT+0
Resolved - This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com)..

Duration: 1 day and 2 hours

Affected Components: Chat

Jun 26, 05:31:13 GMT+0
Resolved - We've now resolved the issue with speaker labelling in Chat and Agents. We've fully restored this functionality and Chat and Agents are now fully operational..

Jun 25, 03:31:34 GMT+0
Identified - We're aware of an issue affecting speaker labels in Chat and Agents. We've temporarily disabled this feature while we work on a fix. During this time, Chat and Agents will not be able to answer questions about speaker information in transcripts..

Duration: 2 hours and 47 minutes

Jun 24, 23:04:56 GMT+0
Identified - Chat is currently unavailable for AU region workspaces. We've identified the cause and are working on a fix — we'll share updates here as we have them..

Jun 25, 01:52:12 GMT+0
Resolved - This incident has been resolved. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com). .

Duration: 2 hours and 57 minutes

Jun 23, 06:28:36 GMT+0
Identified - Chat is currently unavailable for workspaces hosted in the AU region. We've identified the issue and are working on a fix. We'll update this page as soon as we have more information..

Jun 23, 09:26:05 GMT+0
Resolved - This issue has been resolved. Thank you for your patience. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com)..

Duration: 3 hours and 32 minutes

Affected Components: Projects

Jun 19, 16:00:00 GMT+0
Investigating - We are investigating an issue affecting customers globally where data and highlights are not appearing in **Table View** within projects. Users may see empty tables when viewing imported survey or project/highlights data in Table View. In some cases, if Table View is set as the default project view, it may appear as though project data has been lost. The underlying data remains intact and has not been deleted. **Current workaround:** Switch to an alternative project view (such as List or Board) to access and continue working with your data while we investigate. Our team has identified the issue and is actively working to determine the root cause and implement a fix. We will provide updates as more information becomes available..

Jun 19, 19:31:42 GMT+0
Resolved - The issue affecting Table View within projects has now been resolved. Users should once again be able to view their data and highlights normally in Table View within projects. No customer data was lost as a result of this incident. If you were impacted, please refresh your browser (hard refresh recommended) before checking your projects: * **Mac:** Command + Shift + R * **Windows:** Ctrl + Shift + R If you continue to experience issues after refreshing, please contact our support team and provide a screenshot so they can continue investigating. Thank you for your patience while we investigated and resolved this issue..

Duration: 55 minutes

Affected Components: Ask Dovetail, Integrations, API and MCP, Billing & payments, Authentication, Projects, Channels

May 19, 06:09:46 GMT+0
Investigating - Some users are occasionally seeing errors when attempting to access pages in Dovetail or when sending requests to the Dovetail API. We are currently investigating this issue..

May 19, 07:04:41 GMT+0
Resolved - We've implemented a fix and and are no longer seeing errors. .

Duration: 1 hour and 40 minutes

Affected Components: Marketing website

May 10, 07:25:00 GMT+0
Monitoring - We have identified an issue with our service provider at 8:09 UTC and they have implemented a fix. <https://dovetail.com> continues to experience intermittent 504s / 500s. You may see the message "ERROR: Failed to contact the origin". We are working with the service provider to keep this incident updated, and we will send another update once the issue is fully resolved..

May 10, 08:56:58 GMT+0
Monitoring - The service provider has implemented a fix, and we can see that the <https://dovetail.com> website is no longer experiencing issues. We are continuing to monitor the situation and will provide another update at 9:15 UTC..

May 10, 09:05:21 GMT+0
Resolved - This incident has been resolved and our service provider is no longer experiencing any issues..

Duration: 5 days, 22 hours and 35 minutes

Affected Components: Integrations

Apr 1, 01:44:00 GMT+0
Identified - We are currently conducting maintenance to a number of our integration partner connections. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed..

Apr 1, 06:01:59 GMT+0
Identified - We are continuing to conduct maintenance on a number of our partner integrations. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed..

Apr 7, 00:18:45 GMT+0
Resolved - We have completed maintenance on integrations. Some integrations will require reconnection. If you require assistance, out to [support@dovetail.com](mailto:support@dovetail.com) so that we can help. Thanks for your patience..

Duration: 4 hours

Affected Components: Projects

Mar 19, 03:02:57 GMT+0
Investigating - We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with **Viewer** role..

Mar 19, 07:03:11 GMT+0
Resolved - This incident has been resolved. If you continue to run into this issue, please reach out to [support@dovetail.com](mailto:support@dovetail.com) so that we can have a look. Thanks for your patience..

Duration: 2 hours and 57 minutes

Mar 9, 01:55:54 GMT+0
Investigating - We are investigating an issue with AI docs **(beta)** and it is currently unavailable across all regions. As a workaround, users can generate a doc from chat..

Mar 9, 04:52:25 GMT+0
Resolved - This issue has been resolved. Please refresh your page and try generating an AI doc again. Thank you for your patience! .

Duration: 56 minutes

Mar 2, 04:36:47 GMT+0
Identified - Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'. Our team is currently working on a fix for this issue. Thank you for your patience with us..

Mar 2, 05:33:16 GMT+0
Resolved - We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this. If you continue to experience any issues, please contact our team at [**support@dovetail.com**](mailto:support@dovetail.com) so we can look into this again..

Duration: 42 minutes

Affected Components: Ask Dovetail

Feb 26, 23:23:33 GMT+0
Identified - We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace. As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams..

Feb 27, 00:05:06 GMT+0
Resolved - We've diagnosed the issue and confirmed that the incident has not impacted any customer workspaces. Please reach out to [support@dovetail.com](mailto:support@dovetail.com) if you are finding any Ask Dovetail related issues in your workspace..

Duration: 3 hours and 20 minutes

Affected Components: , Projects, Dovetail web application →

Dec 9, 16:58:51 GMT+0
Identified - We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved..

Dec 9, 17:20:23 GMT+0
Resolved - The issue has been resolved. To see the changes, you may need to hard refresh your browser. Thank you for your patience!.

Dec 9, 14:00:17 GMT+0
Investigating - Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond. **Workaround:** If available, users can still access content by opening the direct URL associated with the data. **Status:** Our team is currently investigating the issue. We’ll share updates here as we learn more..

Dec 9, 15:31:12 GMT+0
Investigating - This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content. We're still actively investigating. .

Duration: 3 hours and 22 minutes

Affected Components: Projects

Dec 3, 20:30:22 GMT+0
Investigating - We’re currently investigating an issue where videos uploaded to Dovetail remain in a **“Processing, come back soon”** state. While transcripts and suggested highlights are completing normally, the video itself is unavailable. Our team is actively looking into this, and we’ll share an update as soon as we have more information. Thank you for your patience!.

Dec 3, 23:47:39 GMT+0
Identified - We have found the root cause and are working on a fix. We appreciate your patience!.

Dec 3, 23:52:39 GMT+0
Resolved - This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com. .

Duration: 3 hours and 45 minutes

Affected Components: Projects

Dec 2, 22:35:49 GMT+0
Investigating - We are currently investigating two issues affecting the Browse page: 1. "All" filter not working — Selecting the _All_ filter displays all folders as empty, even when they contain projects. 2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load. These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using _Search_ or under _Your work_. .

Dec 3, 00:14:18 GMT+0
Resolved - We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at [support@dovetail.com](mailto:support@dovetail.com).

Dec 3, 01:17:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 3, 02:21:10 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 33 minutes

Affected Components: Projects

Nov 21, 15:30:00 GMT+0
Investigating - We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history. You can access your downloaded highlight by navigating to **Notifications**, where you’ll see “Your highlight is ready” along with a “Download” option. Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in..

Nov 21, 16:23:57 GMT+0
Investigating - We’re also seeing failures with the **Suggest Highlights** feature. Attempting to generate suggested highlights results in an **“Unexpected error occurred”** toast. Other Magic features may also be unavailable. **Workaround:** In _some_ cases, the highlights or actions appear after refreshing the browser..

Nov 21, 18:02:30 GMT+0
Resolved - The issues affecting **highlight exports** and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected. If you experienced problems during the incident: * Refresh your browser. * If your actions (exports or suggested highlights, etc) did not save, please try again. We apologize for the disruption and appreciate your patience while we resolved this issue..

Duration: 1 hour and 57 minutes

Nov 18, 03:22:26 GMT+0
Investigating - We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects..

Nov 18, 03:51:25 GMT+0
Identified - We've identified the root cause for this issue, and we are currently testing a fix..

Nov 18, 05:09:39 GMT+0
Monitoring - We have released the fix and are now monitoring the result..

Nov 18, 05:19:21 GMT+0
Resolved - We have released the fix and confirmed that functionality is now restored..

Duration: 4 hours and 51 minutes

Affected Components: Projects

Nov 17, 21:51:26 GMT+0
Resolved - We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable. We apologize for any inconvenience this incident may have caused. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/)..

Nov 17, 17:00:23 GMT+0
Investigating - Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible. We are currently investigating this incident..

Nov 17, 19:00:22 GMT+0
Identified - Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information..

Nov 17, 21:11:51 GMT+0
Monitoring - The issue affecting video export and transcriptions has now been resolved. We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/)..

Duration: 1 hour and 22 minutes

Affected Components: Projects

Nov 14, 00:51:17 GMT+0
Investigating - We are currently investigating an incident where Projects are failing to load. As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`. We appreciate your patience as our team works to restore full functionality. We will keep you updated. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries/.

Nov 14, 01:14:34 GMT+0
Identified - We are currently implementing a fix for the incident where Projects are unable to load. While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`. We appreciate your continued patience. We will send a final update once full functionality is confirmed. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries..

Nov 14, 02:13:31 GMT+0
Resolved - The incident causing Projects to fail to load has been resolved, and we have confirmed that full functionality has been restored. You should now be able to load Projects normally without needing to use the chat or direct URL workarounds. We appreciate your patience and understanding while our team worked on the resolution. If you continue to experience any issues, please do not hesitate to [**reach out to our support team**](https://dovetail.com/help/)..

Duration: 2 hours

May 14, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour and 54 minutes

Apr 30, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 30, 02:00:00 GMT+0
Identified - We are planning for scheduled maintenance during this time. Dovetail will be unavailable for up to an hour, sometime during this time period..

Apr 30, 03:53:30 GMT+0
Completed - Maintenance has been completed successfully 👍.

Duration: 4 hours

Jul 30, 22:00:24 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jul 30, 23:46:30 GMT+0
Identified - Verification is currently underway for the maintenance items..

Jul 30, 23:00:31 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 20, 05:37:28 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Jul 31, 00:18:20 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 2 hours

May 15, 00:19:24 GMT+0
Identified - Verification is currently underway for the maintenance items..

May 11, 08:43:39 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

May 15, 00:02:37 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 15, 00:21:57 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 1 hour

Sep 5, 05:00:35 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 5, 04:00:39 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 5, 02:59:31 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Aug 31, 05:32:59 GMT+0
Identified - We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail..

Duration: 4 hours

Mar 13, 22:00:32 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Mar 2, 22:48:02 GMT+0
Identified - We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail..

Mar 13, 23:00:39 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 14, 02:55:25 GMT+0
Completed - The scheduled maintenance has been completed..