Dovetail - Status Page

Projects experiencing degraded performance

Some users are unable to download reels
  • Identified
    Update

    We are continuing to work on fixing reel downloads. Unfortunately the issue may persist for the next couple of hours. In the meantime, as a workaround, we recommend using web links or inviting users to your workspace as free viewers to share highlight reels. We apologize for any inconvenience caused and appreciate your patience. We'll provide further updates as soon as possible.

  • Identified
    Update

    We're continuing to work on a fix for the issue impacting reel downloads. As a workaround, we recommend using web links or inviting users to your workspace as free viewers to share highlight reels. We apologize for the inconvenience and appreciate your patience. We'll provide further updates as soon as possible.

  • Identified
    Identified

    We've identified the issue and are working to find and resolve the root cause. Unfortunately, there are no workarounds at this time. We apologize for any inconvenience caused and will provide further updates as soon as possible.

  • Investigating
    Update

    Some users are able to download after some time whilst other downloads fail. We are continuing to investigate.

  • Investigating
    Investigating

    Some users are unable to download reels. We're investigating the issue and will provide updates as soon as possible! Sorry for any inconvenience caused.

100% - uptime

Projects - Degraded performance

100% - uptime
Full History

Channels - Operational

100% - uptime
Full History

Ask Dovetail - Operational

100% - uptime
Full History

Magic features - Operational

100% - uptime
Full History

Billing & payments - Operational

100% - uptime
Full History

Authentication - Operational

100% - uptime
Full History

Integrations - Operational

100% - uptime
Full History

API - Operational

100% - uptime
Full History

Recent notices

October 29, 2024

October 28, 2024

Some users are unable to download reels
  • Identified
    Update

    We are continuing to work on fixing reel downloads. Unfortunately the issue may persist for the next couple of hours. In the meantime, as a workaround, we recommend using web links or inviting users to your workspace as free viewers to share highlight reels. We apologize for any inconvenience caused and appreciate your patience. We'll provide further updates as soon as possible.

  • Identified
    Update

    We're continuing to work on a fix for the issue impacting reel downloads. As a workaround, we recommend using web links or inviting users to your workspace as free viewers to share highlight reels. We apologize for the inconvenience and appreciate your patience. We'll provide further updates as soon as possible.

  • Identified
    Identified

    We've identified the issue and are working to find and resolve the root cause. Unfortunately, there are no workarounds at this time. We apologize for any inconvenience caused and will provide further updates as soon as possible.

  • Investigating
    Update

    Some users are able to download after some time whilst other downloads fail. We are continuing to investigate.

  • Investigating
    Investigating

    Some users are unable to download reels. We're investigating the issue and will provide updates as soon as possible! Sorry for any inconvenience caused.

October 27, 2024

October 26, 2024

October 25, 2024

Project exports are failing for projects that contain table views with text wrapping disabled
  • Resolved
    Resolved

    This issue has been resolved, apologies for any inconvenience caused!

  • Monitoring
    Monitoring

    We have identified and resolved the issue and are currently monitoring the fix to confirm.

  • Identified
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    Investigating

    Users with projects containing table views for any object (data, highlights, tags, insights) where columns have text wrapping disabled cannot be exported.

    We are investigating the issue and working on a fix. In the meantime, enabling text wrapping on all cells within a table or removing the table view from the project will allow the project to be exported.

October 24, 2024

Dovetail is unavailable for some users, causing 'Failed to save' errors
  • Resolved
    Resolved

    This incident has been resolved, apologies again for any inconvenience caused!

  • Monitoring
    Monitoring

    We have identified and resolved the issue, and we are currently monitoring the fix to confirm.

  • Investigating
    Investigating

    Some users are unable to access Dovetail and are receiving 'Failed to save' errors when logging in, creating, editing, or deleting data in their workspace. There are no workarounds at this time.

    We are investigating the issue and will provide an update as soon as possible. We apologize for any inconvenience.

October 23, 2024

Show notice history