Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.98%May · 100.0%

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Mar 2025
Apr 2025
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Channels - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.98%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Ask Dovetail - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.98%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Magic features - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.98%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Billing & payments - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.98%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Authentication - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.98%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Integrations - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.13%May · 100.0%

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Mar 2025
Apr 2025
May 2025

API - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

May 2025

No notices reported this month

Apr 2025

Imports from Google Drive are failing for some users
  • Resolved
    Resolved

    This incident is now resolved, and all Google Drive imports are now being uploaded successfully. Please let us know if you are still experiencing any issues. Apologies for the inconvenience caused!

  • Monitoring
    Monitoring

    We’ve identified what seems to have been the issue and have implemented a fix and are currently monitoring the result. Please let us know if you’re still experiencing issues uploading files from Google Drive.

  • Investigating
    Investigating

    We are currently investigating this incident. In the meantime, users can upload files by downloading them from Google Drive and uploading them to Dovetail manually. We apologize for the inconvenience caused.

Uploads, transcriptions, summaries, and other core features are currently not available
  • Resolved
    Resolved

    This incident has now been resolved, and all core functionality is back online. Please let us know if you're still experiencing any issues. We apologize for any inconvenience caused.

  • Investigating
    Investigating

    We are currently investigating an incident that impacts core features within Dovetail across all workspaces. We apologize for any inconvenience, and we'll provide an update as soon as possible.

Some users are unavailable to generate insight summaries
  • Resolved
    Resolved

    We have successfully resolved the issue affecting insight summaries.

    We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.

  • Identified
    Identified

    We are currently addressing an issue that is affecting the generation of insight summaries. Our team is working diligently to resolve the problem, and we will continue to provide updates as progress is made.

    We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

    Thank you for your patience and understanding.

Importing files from integrations lands on incorrect page redirect
  • Resolved
    Resolved

    We have successfully implemented a fix and our team will continue to monitor the situation.

    Please reach out to our support team if you are still experiencing issues or refresh your browser.

    Thank you for your patience, and we apologize for any inconvenience caused.

  • Identified
    Identified

    We are currently working on an issue where files imported from Zoom, Google Drive, and OneDrive are redirecting to a non-existent URL.

    Workaround:
    To access your files, please click on the "Data" tab or navigate directly to the folder where the file was uploaded.

    We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Our team is actively working on a solution.

    If you have any questions or need further assistance, please don’t hesitate to contact our support team. We will continue to share updates as progress is made.

Audio and video files have issues processing
  • Resolved
    Resolved

    We have successfully resolved the issue affecting file imports from Zoom, Google Drive, and OneDrive. All affected files have now been processed, and the system is functioning as expected.

    We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.

  • Monitoring
    Monitoring

    We have identified the issue and implemented a fix. Currently, we are monitoring the system as a backlog of files are still being processed.

    Some files may still be delayed while the queue is cleared. We appreciate your patience and understanding.

    We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Mar 2025

Intermittent Zapier integration authentication issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some users are seeing JWT expired errors in our Zapier integration. We're investigating the cause and the team is working on a fix.

Mar 2025 to May 2025

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