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Notice history
Jan 2026
No notices reported this month
Dec 2025
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoringWe implemented a fix and are currently monitoring the result.
- ResolvedResolved
We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at support@dovetail.com
- InvestigatingInvestigating
We are currently investigating two issues affecting the Browse page:
"All" filter not working — Selecting the All filter displays all folders as empty, even when they contain projects.
Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load.
These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using Search or under Your work.
Nov 2025
- ResolvedResolved
We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable.
We apologize for any inconvenience this incident may have caused.
If you have any further questions or continue to experience issues, please reach out to our support team.
- MonitoringMonitoring
The issue affecting video export and transcriptions has now been resolved.
We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this.
If you have any further questions or continue to experience issues, please reach out to our support team.
- IdentifiedIdentified
Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information.
- InvestigatingInvestigating
Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible.
We are currently investigating this incident.
- ResolvedResolved
The incident causing Projects to fail to load has been resolved, and we have confirmed that full functionality has been restored.
You should now be able to load Projects normally without needing to use the chat or direct URL workarounds.
We appreciate your patience and understanding while our team worked on the resolution.
If you continue to experience any issues, please do not hesitate to reach out to our support team.
- IdentifiedIdentified
We are currently implementing a fix for the incident where Projects are unable to load.
While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via
/settings/beta.We appreciate your continued patience. We will send a final update once full functionality is confirmed.
Please reach out to our support team if you have further queries. - InvestigatingInvestigating
We are currently investigating an incident where Projects are failing to load.
As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via
/settings/beta.We appreciate your patience as our team works to restore full functionality. We will keep you updated.
Please reach out to our support team if you have further queries/
- ResolvedResolved
The issue impacting citations (source links) within chat conversations has now been resolved. Thank you once again for your patience and understanding while we addressed this incident.
If you continue to experience any unusual behavior with citations, please reach out to our support team.
- IdentifiedIdentifiedWe are continuing to work on a fix for this incident.
- InvestigatingInvestigating
We are actively investigating an issue impacting the rendering and display of citations (source links) within chat conversations. We appreciate your patience as our team works to restore full functionality.
Please reach out to our support team if you have further queries and we will keep you updated in the meanwhile.