Notice history

Resolved
December 09, 2025 at 5:20 PM
Resolved
December 09, 2025 at 5:20 PM
The issue has been resolved. To see the changes, you may need to hard refresh your browser.
Thank you for your patience!
Identified
December 09, 2025 at 4:58 PM
Identified
December 09, 2025 at 4:58 PM
We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved.
Update
December 09, 2025 at 3:31 PM
Update
December 09, 2025 at 3:31 PM
This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content.
We're still actively investigating.
Investigating
December 09, 2025 at 2:00 PM
Investigating
December 09, 2025 at 2:00 PM
Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond.
Workaround:
If available, users can still access content by opening the direct URL associated with the data.
Status:
Our team is currently investigating the issue. We’ll share updates here as we learn more.

Resolved
December 03, 2025 at 11:52 PM
Resolved
December 03, 2025 at 11:52 PM
This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com.
Identified
December 03, 2025 at 11:47 PM
Identified
December 03, 2025 at 11:47 PM
We have found the root cause and are working on a fix. We appreciate your patience!
Investigating
December 03, 2025 at 8:30 PM
Investigating
December 03, 2025 at 8:30 PM
We’re currently investigating an issue where videos uploaded to Dovetail remain in a “Processing, come back soon” state. While transcripts and suggested highlights are completing normally, the video itself is unavailable.
Our team is actively looking into this, and we’ll share an update as soon as we have more information.
Thank you for your patience!

Resolved
December 03, 2025 at 2:21 AM
Resolved
December 03, 2025 at 2:21 AM
This incident has been resolved.
Monitoring
December 03, 2025 at 1:17 AM
Monitoring
December 03, 2025 at 1:17 AM
We implemented a fix and are currently monitoring the result.
Resolved
December 03, 2025 at 12:14 AM
Resolved
December 03, 2025 at 12:14 AM
We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at support@dovetail.com
Investigating
December 02, 2025 at 10:35 PM
Investigating
December 02, 2025 at 10:35 PM
We are currently investigating two issues affecting the Browse page:
1. "All" filter not working — Selecting the All filter displays all folders as empty, even when they contain projects.
2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load.
These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using Search or under Your work.

All systems operational