Dovetail Status - Incident history https://status.dovetail.com Dovetail Tue, 11 Aug 2026 16:00:51 +0000 Zapier integration: OAuth connection errors Type: Incident Duration: 2 hours and 38 minutes Affected Components: Integrations Aug 11, 18:38:59 GMT+0 - Resolved - We've rolled back the change that caused the Zapier OAuth connection errors. If you were affected, please try the following steps: 1\. Do a hard refresh of your browser (or log out of Zapier and log back in). 2\. Try connecting your Zapier integration again. This should now work as expected. If you're still running into issues after these steps, please email [support@dovetail.com](mailto:support@dovetail.com) with a screen recording of the issue (with your browser console log open) so we can continue investigating. Aug 11, 16:00:51 GMT+0 - Investigating - We're aware that some users are unable to connect or reconnect the Zapier integration, seeing an OAuth or authorization error. Our team is investigating and will post updates here as we learn more. This is impacting all customers using Zapier and Dovetail. If you're affected, no action is needed on your end right now — we'll update this page once we have a fix or workaround. We apologize for any inconvenience. Aug 11, 18:15:45 GMT+0 - Identified - We've identified the root cause of the Zapier OAuth connection errors and are now working on a fix. We'll continue to post updates here as we make progress. Aug 11, 18:32:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 38 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>18:38:59</var> GMT+0</small><br><strong>Resolved</strong> - We've rolled back the change that caused the Zapier OAuth connection errors. If you were affected, please try the following steps: 1\. Do a hard refresh of your browser (or log out of Zapier and log back in). 2\. Try connecting your Zapier integration again. This should now work as expected. If you're still running into issues after these steps, please email [support@dovetail.com](mailto:support@dovetail.com) with a screen recording of the issue (with your browser console log open) so we can continue investigating..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>16:00:51</var> GMT+0</small><br><strong>Investigating</strong> - We're aware that some users are unable to connect or reconnect the Zapier integration, seeing an OAuth or authorization error. Our team is investigating and will post updates here as we learn more. This is impacting all customers using Zapier and Dovetail. If you're affected, no action is needed on your end right now — we'll update this page once we have a fix or workaround. We apologize for any inconvenience..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>18:15:45</var> GMT+0</small><br><strong>Identified</strong> - We've identified the root cause of the Zapier OAuth connection errors and are now working on a fix. We'll continue to post updates here as we make progress..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>18:32:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 11 Aug 2026 16:00:51 +0000 https://status.dovetail.com/incident/cmsox31u70bnd1bloosn90vgr https://status.dovetail.com/incident/cmsox31u70bnd1bloosn90vgr Data titles may change when using Copy or Duplicate Type: Incident Duration: 10 hours Affected Components: Projects Aug 7, 03:56:47 GMT+0 - Monitoring - We have identified and fixed the root cause of this issue, so the **Copy to** and **Duplicate** actions will no longer change titles to "**Loading**". Our engineers are now working to restore the titles that were affected while the issue was active. You can now use the **Copy to** and **Duplicate** actions within project as normal. We will provide a further update once the restoration of affected titles is complete. Aug 7, 08:00:24 GMT+0 - Resolved - This incident is now resolved. The Copy to and Duplicate actions are working normally and will no longer change titles to "Loading." Our engineers were able to restore the majority of affected titles, though a small number could not be recovered. If you notice any data still showing "Loading" as its title, you can safely rename it. We apologize for any inconvenience this may have caused, and thank you for your patience while we worked through this issue. If you continue to run into any issues, please reach out to our team at support@dovetail.com Aug 6, 22:00:00 GMT+0 - Investigating - We are investigating an issue where using the **Copy to** or **Duplicate** actions within a project may incorrectly change the titles of the original data and the copied data to **"Loading"**. This issue is affecting customers across regions, and we are working to identify the cause and restore affected titles where possible. **Workaround:** At this time, we recommend avoiding the use of **Copy to** and **Duplicate** actions within projects until further notice. We will provide updates as more information becomes available. Aug 6, 23:03:29 GMT+0 - Identified - We have identified the issue causing data titles to change to **“Loading”** when using the **Copy to** or **Duplicate** actions within a project. Our team is working on a fix to prevent this from happening going forward. We are also investigating the possibility of restoring affected data titles back to their original names. The title restoration process may take several hours, and we will provide another update once we have more information. Type: Incident

Duration: 10 hours

Affected Components:

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>03:56:47</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified and fixed the root cause of this issue, so the **Copy to** and **Duplicate** actions will no longer change titles to "**Loading**". Our engineers are now working to restore the titles that were affected while the issue was active. You can now use the **Copy to** and **Duplicate** actions within project as normal. We will provide a further update once the restoration of affected titles is complete..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:00:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident is now resolved. The Copy to and Duplicate actions are working normally and will no longer change titles to "Loading." Our engineers were able to restore the majority of affected titles, though a small number could not be recovered. If you notice any data still showing "Loading" as its title, you can safely rename it. We apologize for any inconvenience this may have caused, and thank you for your patience while we worked through this issue. If you continue to run into any issues, please reach out to our team at support@dovetail.com.</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue where using the **Copy to** or **Duplicate** actions within a project may incorrectly change the titles of the original data and the copied data to **"Loading"**. This issue is affecting customers across regions, and we are working to identify the cause and restore affected titles where possible. **Workaround:** At this time, we recommend avoiding the use of **Copy to** and **Duplicate** actions within projects until further notice. We will provide updates as more information becomes available..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:03:29</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue causing data titles to change to **“Loading”** when using the **Copy to** or **Duplicate** actions within a project. Our team is working on a fix to prevent this from happening going forward. We are also investigating the possibility of restoring affected data titles back to their original names. The title restoration process may take several hours, and we will provide another update once we have more information..</p> ]]> Thu, 6 Aug 2026 22:00:00 +0000 https://status.dovetail.com/incident/cmsi2nqgc04sr0kpq6vg38y1w https://status.dovetail.com/incident/cmsi2nqgc04sr0kpq6vg38y1w Notion MCP connector unavailable in Chat and Agents Type: Incident Duration: 5 hours and 27 minutes Affected Components: Agents, Chat Aug 6, 01:51:25 GMT+0 - Identified - Following an update in Notion's MCP server, we have identified an issue causing chat and agents that use Notion MCP to fail. If you are encountering issues, please try disabling the Notion MCP connector while we resolve the issue. Thank you! Aug 6, 05:54:14 GMT+0 - Monitoring - We have not observed any further errors related to the Notion MCP connector and are continuing to monitor closely. Chat and agents using Notion MCP should now be functioning normally. Aug 6, 07:18:16 GMT+0 - Resolved - We have seen no further errors with the Notion MCP connector. This incident has been resolved. Type: Incident

Duration: 5 hours and 27 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>01:51:25</var> GMT+0</small><br><strong>Identified</strong> - Following an update in Notion's MCP server, we have identified an issue causing chat and agents that use Notion MCP to fail. If you are encountering issues, please try disabling the Notion MCP connector while we resolve the issue. Thank you!.</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>05:54:14</var> GMT+0</small><br><strong>Monitoring</strong> - We have not observed any further errors related to the Notion MCP connector and are continuing to monitor closely. Chat and agents using Notion MCP should now be functioning normally..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>07:18:16</var> GMT+0</small><br><strong>Resolved</strong> - We have seen no further errors with the Notion MCP connector. This incident has been resolved..</p> ]]> Thu, 6 Aug 2026 01:51:25 +0000 https://status.dovetail.com/incident/cmsgv0xj7001s0knkwi395gnl https://status.dovetail.com/incident/cmsgv0xj7001s0knkwi395gnl Degraded citation outputs in Chat and Agents Type: Incident Duration: 9 days, 16 hours and 56 minutes Affected Components: Agents, Chat Jul 31, 06:40:04 GMT+0 - Identified - We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience. Aug 3, 23:07:56 GMT+0 - Resolved - This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com) Aug 4, 05:13:55 GMT+0 - Identified - We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience. Aug 9, 23:36:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 days, 16 hours and 56 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>06:40:04</var> GMT+0</small><br><strong>Identified</strong> - We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>23:07:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com) .</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>05:13:55</var> GMT+0</small><br><strong>Identified</strong> - We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>23:36:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 31 Jul 2026 06:40:04 +0000 https://status.dovetail.com/incident/cms8kp14n0mk80kpfy4e7g9sa https://status.dovetail.com/incident/cms8kp14n0mk80kpfy4e7g9sa Degraded citation availability in agent outputs Type: Incident Duration: 7 hours and 5 minutes Affected Components: Agents Jul 10, 05:26:32 GMT+0 - Investigating - We're investigating an issue where some customers have reported that citations are no longer showing in some responses created by agents. Jul 10, 12:31:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>05:26:32</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating an issue where some customers have reported that citations are no longer showing in some responses created by agents..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>12:31:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 10 Jul 2026 05:26:32 +0000 https://status.dovetail.com/incident/cmrehtl5r037m0kndchtodg4k https://status.dovetail.com/incident/cmrehtl5r037m0kndchtodg4k Doc and Data pages intermittently crashing Type: Incident Duration: 2 hours and 17 minutes Affected Components: Projects Jul 1, 04:49:29 GMT+0 - Investigating - We are currently investigating this incident. Jul 1, 06:27:19 GMT+0 - Identified - The root cause is identified and rolling out fix now. Jul 1, 07:05:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 1, 07:06:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 17 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>04:49:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>06:27:19</var> GMT+0</small><br><strong>Identified</strong> - The root cause is identified and rolling out fix now..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>07:05:47</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>07:06:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 1 Jul 2026 04:49:29 +0000 https://status.dovetail.com/incident/cmr1lj9an04j40kpgq4paxo5b https://status.dovetail.com/incident/cmr1lj9an04j40kpgq4paxo5b Transcription issues with AWS Type: Incident Duration: 1 hour and 12 minutes Affected Components: Projects Jun 30, 01:58:36 GMT+0 - Investigating - We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace **(⋯) More → Settings → Transcription.** As a workaround, we recommend changing your transcription provider to **'Assembly AI'**. We'll provide an update as soon as we have more information. Jun 30, 02:29:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 03:10:07 GMT+0 - Resolved - This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com). Type: Incident

Duration: 1 hour and 12 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>01:58:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace **(⋯) More → Settings → Transcription.** As a workaround, we recommend changing your transcription provider to **'Assembly AI'**. We'll provide an update as soon as we have more information..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>02:29:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>03:10:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com)..</p> ]]> Tue, 30 Jun 2026 01:58:36 +0000 https://status.dovetail.com/incident/cmqzzznst033w0zn45v9qq2n3 https://status.dovetail.com/incident/cmqzzznst033w0zn45v9qq2n3 Speaker labels temporarily unavailable in Chat and Agents Type: Incident Duration: 1 day and 2 hours Affected Components: Chat Jun 26, 05:31:13 GMT+0 - Resolved - We've now resolved the issue with speaker labelling in Chat and Agents. We've fully restored this functionality and Chat and Agents are now fully operational. Jun 25, 03:31:34 GMT+0 - Identified - We're aware of an issue affecting speaker labels in Chat and Agents. We've temporarily disabled this feature while we work on a fix. During this time, Chat and Agents will not be able to answer questions about speaker information in transcripts. Type: Incident

Duration: 1 day and 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>05:31:13</var> GMT+0</small><br><strong>Resolved</strong> - We've now resolved the issue with speaker labelling in Chat and Agents. We've fully restored this functionality and Chat and Agents are now fully operational..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>03:31:34</var> GMT+0</small><br><strong>Identified</strong> - We're aware of an issue affecting speaker labels in Chat and Agents. We've temporarily disabled this feature while we work on a fix. During this time, Chat and Agents will not be able to answer questions about speaker information in transcripts..</p> ]]> Thu, 25 Jun 2026 03:31:34 +0000 https://status.dovetail.com/incident/cmqsy3ybw0iwq2iln2ayiilfm https://status.dovetail.com/incident/cmqsy3ybw0iwq2iln2ayiilfm Chat unavailable for AU region workspaces Type: Incident Duration: 2 hours and 47 minutes Jun 24, 23:04:56 GMT+0 - Identified - Chat is currently unavailable for AU region workspaces. We've identified the cause and are working on a fix — we'll share updates here as we have them. Jun 25, 01:52:12 GMT+0 - Resolved - This incident has been resolved. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com). Type: Incident

Duration: 2 hours and 47 minutes

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>23:04:56</var> GMT+0</small><br><strong>Identified</strong> - Chat is currently unavailable for AU region workspaces. We've identified the cause and are working on a fix — we'll share updates here as we have them..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>01:52:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com). .</p> ]]> Wed, 24 Jun 2026 23:04:56 +0000 https://status.dovetail.com/incident/cmqsol1vo05me2iotdc87aiwq https://status.dovetail.com/incident/cmqsol1vo05me2iotdc87aiwq Chat unavailable for AU region workspaces Type: Incident Duration: 2 hours and 57 minutes Jun 23, 06:28:36 GMT+0 - Identified - Chat is currently unavailable for workspaces hosted in the AU region. We've identified the issue and are working on a fix. We'll update this page as soon as we have more information. Jun 23, 09:26:05 GMT+0 - Resolved - This issue has been resolved. Thank you for your patience. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com). Type: Incident

Duration: 2 hours and 57 minutes

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>06:28:36</var> GMT+0</small><br><strong>Identified</strong> - Chat is currently unavailable for workspaces hosted in the AU region. We've identified the issue and are working on a fix. We'll update this page as soon as we have more information..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>09:26:05</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. Thank you for your patience. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com)..</p> ]]> Tue, 23 Jun 2026 06:28:36 +0000 https://status.dovetail.com/incident/cmqq9jx6i00fm2ilk4nj4v6h8 https://status.dovetail.com/incident/cmqq9jx6i00fm2ilk4nj4v6h8 Table view data and highlights not displaying in Projects Type: Incident Duration: 3 hours and 32 minutes Affected Components: Projects Jun 19, 16:00:00 GMT+0 - Investigating - We are investigating an issue affecting customers globally where data and highlights are not appearing in **Table View** within projects. Users may see empty tables when viewing imported survey or project/highlights data in Table View. In some cases, if Table View is set as the default project view, it may appear as though project data has been lost. The underlying data remains intact and has not been deleted. **Current workaround:** Switch to an alternative project view (such as List or Board) to access and continue working with your data while we investigate. Our team has identified the issue and is actively working to determine the root cause and implement a fix. We will provide updates as more information becomes available. Jun 19, 19:31:42 GMT+0 - Resolved - The issue affecting Table View within projects has now been resolved. Users should once again be able to view their data and highlights normally in Table View within projects. No customer data was lost as a result of this incident. If you were impacted, please refresh your browser (hard refresh recommended) before checking your projects: * **Mac:** Command + Shift + R * **Windows:** Ctrl + Shift + R If you continue to experience issues after refreshing, please contact our support team and provide a screenshot so they can continue investigating. Thank you for your patience while we investigated and resolved this issue. Type: Incident

Duration: 3 hours and 32 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue affecting customers globally where data and highlights are not appearing in **Table View** within projects. Users may see empty tables when viewing imported survey or project/highlights data in Table View. In some cases, if Table View is set as the default project view, it may appear as though project data has been lost. The underlying data remains intact and has not been deleted. **Current workaround:** Switch to an alternative project view (such as List or Board) to access and continue working with your data while we investigate. Our team has identified the issue and is actively working to determine the root cause and implement a fix. We will provide updates as more information becomes available..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>19:31:42</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting Table View within projects has now been resolved. Users should once again be able to view their data and highlights normally in Table View within projects. No customer data was lost as a result of this incident. If you were impacted, please refresh your browser (hard refresh recommended) before checking your projects: * **Mac:** Command + Shift + R * **Windows:** Ctrl + Shift + R If you continue to experience issues after refreshing, please contact our support team and provide a screenshot so they can continue investigating. Thank you for your patience while we investigated and resolved this issue..</p> ]]> Fri, 19 Jun 2026 16:00:00 +0000 https://status.dovetail.com/incident/cmql9p7ok003p2kush4el6ibr https://status.dovetail.com/incident/cmql9p7ok003p2kush4el6ibr Intermittent errors when using Dovetail Type: Incident Duration: 55 minutes Affected Components: Ask Dovetail, Integrations, API and MCP, Billing & payments, Authentication, Projects, Channels May 19, 06:09:46 GMT+0 - Investigating - Some users are occasionally seeing errors when attempting to access pages in Dovetail or when sending requests to the Dovetail API. We are currently investigating this issue. May 19, 07:04:41 GMT+0 - Resolved - We've implemented a fix and and are no longer seeing errors. Type: Incident

Duration: 55 minutes

Affected Components: , , , , , ,

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>06:09:46</var> GMT+0</small><br><strong>Investigating</strong> - Some users are occasionally seeing errors when attempting to access pages in Dovetail or when sending requests to the Dovetail API. We are currently investigating this issue..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>07:04:41</var> GMT+0</small><br><strong>Resolved</strong> - We've implemented a fix and and are no longer seeing errors. .</p> ]]> Tue, 19 May 2026 06:09:46 +0000 https://status.dovetail.com/incident/cmpc8gvad02c6qpqswb7hsgb7 https://status.dovetail.com/incident/cmpc8gvad02c6qpqswb7hsgb7 Dovetail.com Site experiencing intermittent issues Type: Incident Duration: 1 hour and 40 minutes Affected Components: Marketing website May 10, 07:25:00 GMT+0 - Monitoring - We have identified an issue with our service provider at 8:09 UTC and they have implemented a fix. <https://dovetail.com> continues to experience intermittent 504s / 500s. You may see the message "ERROR: Failed to contact the origin". We are working with the service provider to keep this incident updated, and we will send another update once the issue is fully resolved. May 10, 08:56:58 GMT+0 - Monitoring - The service provider has implemented a fix, and we can see that the <https://dovetail.com> website is no longer experiencing issues. We are continuing to monitor the situation and will provide another update at 9:15 UTC. May 10, 09:05:21 GMT+0 - Resolved - This incident has been resolved and our service provider is no longer experiencing any issues. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>07:25:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified an issue with our service provider at 8:09 UTC and they have implemented a fix. <https://dovetail.com> continues to experience intermittent 504s / 500s. You may see the message "ERROR: Failed to contact the origin". We are working with the service provider to keep this incident updated, and we will send another update once the issue is fully resolved..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>08:56:58</var> GMT+0</small><br><strong>Monitoring</strong> - The service provider has implemented a fix, and we can see that the <https://dovetail.com> website is no longer experiencing issues. We are continuing to monitor the situation and will provide another update at 9:15 UTC..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>09:05:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and our service provider is no longer experiencing any issues..</p> ]]> Sun, 10 May 2026 07:25:00 +0000 https://status.dovetail.com/incident/cmozif3xn02j7br1galftqso9 https://status.dovetail.com/incident/cmozif3xn02j7br1galftqso9 Integration maintenance Type: Incident Duration: 5 days, 22 hours and 35 minutes Affected Components: Integrations Apr 1, 01:44:00 GMT+0 - Identified - We are currently conducting maintenance to a number of our integration partner connections. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed. Apr 1, 06:01:59 GMT+0 - Identified - We are continuing to conduct maintenance on a number of our partner integrations. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed. Apr 7, 00:18:45 GMT+0 - Resolved - We have completed maintenance on integrations. Some integrations will require reconnection. If you require assistance, out to [support@dovetail.com](mailto:support@dovetail.com) so that we can help. Thanks for your patience. Type: Incident

Duration: 5 days, 22 hours and 35 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>01:44:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently conducting maintenance to a number of our integration partner connections. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:01:59</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to conduct maintenance on a number of our partner integrations. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>00:18:45</var> GMT+0</small><br><strong>Resolved</strong> - We have completed maintenance on integrations. Some integrations will require reconnection. If you require assistance, out to [support@dovetail.com](mailto:support@dovetail.com) so that we can help. Thanks for your patience..</p> ]]> Wed, 1 Apr 2026 01:44:00 +0000 https://status.dovetail.com/incident/cmnfdu7yh0w8212ny031bhpku https://status.dovetail.com/incident/cmnfdu7yh0w8212ny031bhpku Playback issues with redacted videos Type: Incident Duration: 4 hours Affected Components: Projects Mar 19, 03:02:57 GMT+0 - Investigating - We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with **Viewer** role. Mar 19, 07:03:11 GMT+0 - Resolved - This incident has been resolved. If you continue to run into this issue, please reach out to [support@dovetail.com](mailto:support@dovetail.com) so that we can have a look. Thanks for your patience. Type: Incident

Duration: 4 hours

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>03:02:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with **Viewer** role..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>07:03:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you continue to run into this issue, please reach out to [support@dovetail.com](mailto:support@dovetail.com) so that we can have a look. Thanks for your patience..</p> ]]> Thu, 19 Mar 2026 03:02:57 +0000 https://status.dovetail.com/incident/cmmwvxobl00as4he5cmsf70km https://status.dovetail.com/incident/cmmwvxobl00as4he5cmsf70km AI docs (beta) is temporarily unavailable Type: Incident Duration: 2 hours and 57 minutes Mar 9, 01:55:54 GMT+0 - Investigating - We are investigating an issue with AI docs **(beta)** and it is currently unavailable across all regions. As a workaround, users can generate a doc from chat. Mar 9, 04:52:25 GMT+0 - Resolved - This issue has been resolved. Please refresh your page and try generating an AI doc again. Thank you for your patience! Type: Incident

Duration: 2 hours and 57 minutes

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>01:55:54</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue with AI docs **(beta)** and it is currently unavailable across all regions. As a workaround, users can generate a doc from chat..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:52:25</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. Please refresh your page and try generating an AI doc again. Thank you for your patience! .</p> ]]> Mon, 9 Mar 2026 01:55:54 +0000 https://status.dovetail.com/incident/cmmij4wv301dabs4jqd0rnm7s https://status.dovetail.com/incident/cmmij4wv301dabs4jqd0rnm7s Contextual Chat unavailable for AU Region Type: Incident Duration: 56 minutes Mar 2, 04:36:47 GMT+0 - Identified - Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'. Our team is currently working on a fix for this issue. Thank you for your patience with us. Mar 2, 05:33:16 GMT+0 - Resolved - We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this. If you continue to experience any issues, please contact our team at [**support@dovetail.com**](mailto:support@dovetail.com) so we can look into this again. Type: Incident

Duration: 56 minutes

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>04:36:47</var> GMT+0</small><br><strong>Identified</strong> - Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'. Our team is currently working on a fix for this issue. Thank you for your patience with us..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>05:33:16</var> GMT+0</small><br><strong>Resolved</strong> - We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this. If you continue to experience any issues, please contact our team at [**support@dovetail.com**](mailto:support@dovetail.com) so we can look into this again..</p> ]]> Mon, 2 Mar 2026 04:36:47 +0000 https://status.dovetail.com/incident/cmm8osuku03lpkoln883v3wlq https://status.dovetail.com/incident/cmm8osuku03lpkoln883v3wlq Ask Dovetail performance issue Type: Incident Duration: 42 minutes Affected Components: Ask Dovetail Feb 26, 23:23:33 GMT+0 - Identified - We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace. As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams. Feb 27, 00:05:06 GMT+0 - Resolved - We've diagnosed the issue and confirmed that the incident has not impacted any customer workspaces. Please reach out to [support@dovetail.com](mailto:support@dovetail.com) if you are finding any Ask Dovetail related issues in your workspace. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>23:23:33</var> GMT+0</small><br><strong>Identified</strong> - We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace. As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>00:05:06</var> GMT+0</small><br><strong>Resolved</strong> - We've diagnosed the issue and confirmed that the incident has not impacted any customer workspaces. Please reach out to [support@dovetail.com](mailto:support@dovetail.com) if you are finding any Ask Dovetail related issues in your workspace..</p> ]]> Thu, 26 Feb 2026 23:23:33 +0000 https://status.dovetail.com/incident/cmm43ahg205t5eqmtf8iypvus https://status.dovetail.com/incident/cmm43ahg205t5eqmtf8iypvus Users unable to open data or insights Type: Incident Duration: 3 hours and 20 minutes Affected Components: , Projects, Dovetail web application → Dec 9, 16:58:51 GMT+0 - Identified - We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved. Dec 9, 17:20:23 GMT+0 - Resolved - The issue has been resolved. To see the changes, you may need to hard refresh your browser. Thank you for your patience! Dec 9, 14:00:17 GMT+0 - Investigating - Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond. **Workaround:** If available, users can still access content by opening the direct URL associated with the data. **Status:** Our team is currently investigating the issue. We’ll share updates here as we learn more. Dec 9, 15:31:12 GMT+0 - Investigating - This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content. We're still actively investigating. Type: Incident

Duration: 3 hours and 20 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>16:58:51</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>17:20:23</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved. To see the changes, you may need to hard refresh your browser. Thank you for your patience!.</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>14:00:17</var> GMT+0</small><br><strong>Investigating</strong> - Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond. **Workaround:** If available, users can still access content by opening the direct URL associated with the data. **Status:** Our team is currently investigating the issue. We’ll share updates here as we learn more..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>15:31:12</var> GMT+0</small><br><strong>Investigating</strong> - This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content. We're still actively investigating. .</p> ]]> Tue, 9 Dec 2025 14:00:17 +0000 https://status.dovetail.com/incident/cmiyqe4rj03z0ek8so7zrpwwe https://status.dovetail.com/incident/cmiyqe4rj03z0ek8so7zrpwwe Videos stuck in “Processing” state Type: Incident Duration: 3 hours and 22 minutes Affected Components: Projects Dec 3, 20:30:22 GMT+0 - Investigating - We’re currently investigating an issue where videos uploaded to Dovetail remain in a **“Processing, come back soon”** state. While transcripts and suggested highlights are completing normally, the video itself is unavailable. Our team is actively looking into this, and we’ll share an update as soon as we have more information. Thank you for your patience! Dec 3, 23:47:39 GMT+0 - Identified - We have found the root cause and are working on a fix. We appreciate your patience! Dec 3, 23:52:39 GMT+0 - Resolved - This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com. Type: Incident

Duration: 3 hours and 22 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>20:30:22</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating an issue where videos uploaded to Dovetail remain in a **“Processing, come back soon”** state. While transcripts and suggested highlights are completing normally, the video itself is unavailable. Our team is actively looking into this, and we’ll share an update as soon as we have more information. Thank you for your patience!.</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>23:47:39</var> GMT+0</small><br><strong>Identified</strong> - We have found the root cause and are working on a fix. We appreciate your patience!.</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>23:52:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com. .</p> ]]> Wed, 3 Dec 2025 20:30:22 +0000 https://status.dovetail.com/incident/cmiqjaoup01puscbektml3i7q https://status.dovetail.com/incident/cmiqjaoup01puscbektml3i7q Issue with loading folders and projects under 'Browse' page Type: Incident Duration: 3 hours and 45 minutes Affected Components: Projects Dec 2, 22:35:49 GMT+0 - Investigating - We are currently investigating two issues affecting the Browse page: 1. "All" filter not working — Selecting the _All_ filter displays all folders as empty, even when they contain projects. 2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load. These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using _Search_ or under _Your work_. Dec 3, 00:14:18 GMT+0 - Resolved - We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at [support@dovetail.com](mailto:support@dovetail.com) Dec 3, 01:17:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 3, 02:21:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 45 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:35:49</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating two issues affecting the Browse page: 1. "All" filter not working — Selecting the _All_ filter displays all folders as empty, even when they contain projects. 2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load. These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using _Search_ or under _Your work_. .</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>00:14:18</var> GMT+0</small><br><strong>Resolved</strong> - We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at [support@dovetail.com](mailto:support@dovetail.com).</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>01:17:14</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>02:21:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Dec 2025 22:35:49 +0000 https://status.dovetail.com/incident/cmip5ptvn04jxet7dgs31ak13 https://status.dovetail.com/incident/cmip5ptvn04jxet7dgs31ak13 Highlight exports and Magic features are failing Type: Incident Duration: 2 hours and 33 minutes Affected Components: Projects Nov 21, 15:30:00 GMT+0 - Investigating - We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history. You can access your downloaded highlight by navigating to **Notifications**, where you’ll see “Your highlight is ready” along with a “Download” option. Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in. Nov 21, 16:23:57 GMT+0 - Investigating - We’re also seeing failures with the **Suggest Highlights** feature. Attempting to generate suggested highlights results in an **“Unexpected error occurred”** toast. Other Magic features may also be unavailable. **Workaround:** In _some_ cases, the highlights or actions appear after refreshing the browser. Nov 21, 18:02:30 GMT+0 - Resolved - The issues affecting **highlight exports** and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected. If you experienced problems during the incident: * Refresh your browser. * If your actions (exports or suggested highlights, etc) did not save, please try again. We apologize for the disruption and appreciate your patience while we resolved this issue. Type: Incident

Duration: 2 hours and 33 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history. You can access your downloaded highlight by navigating to **Notifications**, where you’ll see “Your highlight is ready” along with a “Download” option. Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>16:23:57</var> GMT+0</small><br><strong>Investigating</strong> - We’re also seeing failures with the **Suggest Highlights** feature. Attempting to generate suggested highlights results in an **“Unexpected error occurred”** toast. Other Magic features may also be unavailable. **Workaround:** In _some_ cases, the highlights or actions appear after refreshing the browser..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>18:02:30</var> GMT+0</small><br><strong>Resolved</strong> - The issues affecting **highlight exports** and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected. If you experienced problems during the incident: * Refresh your browser. * If your actions (exports or suggested highlights, etc) did not save, please try again. We apologize for the disruption and appreciate your patience while we resolved this issue..</p> ]]> Fri, 21 Nov 2025 15:30:00 +0000 https://status.dovetail.com/incident/cmi91xdo40fg2yfzpdecc8bd6 https://status.dovetail.com/incident/cmi91xdo40fg2yfzpdecc8bd6 Degraded responses from chat and agents Type: Incident Duration: 1 hour and 57 minutes Nov 18, 03:22:26 GMT+0 - Investigating - We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects. Nov 18, 03:51:25 GMT+0 - Identified - We've identified the root cause for this issue, and we are currently testing a fix. Nov 18, 05:09:39 GMT+0 - Monitoring - We have released the fix and are now monitoring the result. Nov 18, 05:19:21 GMT+0 - Resolved - We have released the fix and confirmed that functionality is now restored. Type: Incident

Duration: 1 hour and 57 minutes

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>03:22:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>03:51:25</var> GMT+0</small><br><strong>Identified</strong> - We've identified the root cause for this issue, and we are currently testing a fix..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>05:09:39</var> GMT+0</small><br><strong>Monitoring</strong> - We have released the fix and are now monitoring the result..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>05:19:21</var> GMT+0</small><br><strong>Resolved</strong> - We have released the fix and confirmed that functionality is now restored..</p> ]]> Tue, 18 Nov 2025 03:22:26 +0000 https://status.dovetail.com/incident/cmi40cnh800hrhhliqeyoulut https://status.dovetail.com/incident/cmi40cnh800hrhhliqeyoulut Video Export & Transcript Processing Outage Type: Incident Duration: 4 hours and 51 minutes Affected Components: Projects Nov 17, 21:51:26 GMT+0 - Resolved - We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable. We apologize for any inconvenience this incident may have caused. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/). Nov 17, 17:00:23 GMT+0 - Investigating - Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible. We are currently investigating this incident. Nov 17, 19:00:22 GMT+0 - Identified - Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information. Nov 17, 21:11:51 GMT+0 - Monitoring - The issue affecting video export and transcriptions has now been resolved. We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/). Type: Incident

Duration: 4 hours and 51 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>21:51:26</var> GMT+0</small><br><strong>Resolved</strong> - We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable. We apologize for any inconvenience this incident may have caused. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/)..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>17:00:23</var> GMT+0</small><br><strong>Investigating</strong> - Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible. We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>19:00:22</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>21:11:51</var> GMT+0</small><br><strong>Monitoring</strong> - The issue affecting video export and transcriptions has now been resolved. We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this. If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/)..</p> ]]> Mon, 17 Nov 2025 17:00:23 +0000 https://status.dovetail.com/incident/cmi3gitiw03jojhovxc4l5a0b https://status.dovetail.com/incident/cmi3gitiw03jojhovxc4l5a0b Unable to load Projects Type: Incident Duration: 1 hour and 22 minutes Affected Components: Projects Nov 14, 00:51:17 GMT+0 - Investigating - We are currently investigating an incident where Projects are failing to load. As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`. We appreciate your patience as our team works to restore full functionality. We will keep you updated. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries/ Nov 14, 01:14:34 GMT+0 - Identified - We are currently implementing a fix for the incident where Projects are unable to load. While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`. We appreciate your continued patience. We will send a final update once full functionality is confirmed. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries. Nov 14, 02:13:31 GMT+0 - Resolved - The incident causing Projects to fail to load has been resolved, and we have confirmed that full functionality has been restored. You should now be able to load Projects normally without needing to use the chat or direct URL workarounds. We appreciate your patience and understanding while our team worked on the resolution. If you continue to experience any issues, please do not hesitate to [**reach out to our support team**](https://dovetail.com/help/). Type: Incident

Duration: 1 hour and 22 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>00:51:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where Projects are failing to load. As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`. We appreciate your patience as our team works to restore full functionality. We will keep you updated. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries/.</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>01:14:34</var> GMT+0</small><br><strong>Identified</strong> - We are currently implementing a fix for the incident where Projects are unable to load. While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`. We appreciate your continued patience. We will send a final update once full functionality is confirmed. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>02:13:31</var> GMT+0</small><br><strong>Resolved</strong> - The incident causing Projects to fail to load has been resolved, and we have confirmed that full functionality has been restored. You should now be able to load Projects normally without needing to use the chat or direct URL workarounds. We appreciate your patience and understanding while our team worked on the resolution. If you continue to experience any issues, please do not hesitate to [**reach out to our support team**](https://dovetail.com/help/)..</p> ]]> Fri, 14 Nov 2025 00:51:17 +0000 https://status.dovetail.com/incident/cmhy56uok09dahpvx2tuf1wu8 https://status.dovetail.com/incident/cmhy56uok09dahpvx2tuf1wu8 Database maintenance Type: Maintenance Duration: 2 hours May 14, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully May 13, 23:00:01 GMT+0 - Identified - Maintenance is now in progress May 13, 23:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Sat, 13 May 2023 23:00:00 +0000 https://status.dovetail.com/maintenance/clhjv345o507835srmz922swrls https://status.dovetail.com/maintenance/clhjv345o507835srmz922swrls High priority database maintenance Type: Maintenance Duration: 1 hour and 54 minutes Apr 30, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 30, 02:00:00 GMT+0 - Identified - We are planning for scheduled maintenance during this time. Dovetail will be unavailable for up to an hour, sometime during this time period. Apr 30, 03:53:30 GMT+0 - Completed - Maintenance has been completed successfully 👍 Type: Maintenance

Duration: 1 hour and 54 minutes

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance during this time. Dovetail will be unavailable for up to an hour, sometime during this time period..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>03:53:30</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully 👍.</p> ]]> Sun, 30 Apr 2023 02:00:00 +0000 https://status.dovetail.com/maintenance/clguawcue18356vbolgph3ebev https://status.dovetail.com/maintenance/clguawcue18356vbolgph3ebev Scheduled DB Maintenance Type: Maintenance Duration: 4 hours Jul 30, 22:00:24 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Jul 30, 23:46:30 GMT+0 - Identified - Verification is currently underway for the maintenance items. Jul 30, 23:00:31 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 20, 05:37:28 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Jul 31, 00:18:20 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 4 hours

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>22:00:24</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>23:46:30</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>23:00:31</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>05:37:28</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>00:18:20</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sat, 30 Jul 2022 23:00:00 +0000 https://status.dovetail.com/maintenance/clg2yp3fo005t01oi0vvc1x67-52swmxc8xhjx https://status.dovetail.com/maintenance/clg2yp3fo005t01oi0vvc1x67-52swmxc8xhjx Scheduled DB Maintenance Type: Maintenance Duration: 2 hours May 15, 00:19:24 GMT+0 - Identified - Verification is currently underway for the maintenance items. May 11, 08:43:39 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. May 15, 00:02:37 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 15, 00:21:57 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 2 hours

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>00:19:24</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>08:43:39</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>00:02:37</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>00:21:57</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sun, 15 May 2022 00:00:00 +0000 https://status.dovetail.com/maintenance/clg2yp3fo007301oifm216gd0-sppfjngbjkqq https://status.dovetail.com/maintenance/clg2yp3fo007301oifm216gd0-sppfjngbjkqq Scheduled DB maintenance Type: Maintenance Duration: 1 hour Sep 5, 05:00:35 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 5, 04:00:39 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 5, 02:59:31 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Aug 31, 05:32:59 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail. Type: Maintenance

Duration: 1 hour

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>05:00:35</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>04:00:39</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>02:59:31</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>05:32:59</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail..</p> ]]> Sun, 5 Sep 2021 04:00:00 +0000 https://status.dovetail.com/maintenance/clg2yp3fq00b001oiaro10oug-mcjrplm56vm9 https://status.dovetail.com/maintenance/clg2yp3fq00b001oiaro10oug-mcjrplm56vm9 Scheduled DB maintenance Type: Maintenance Duration: 4 hours Mar 13, 22:00:32 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Mar 2, 22:48:02 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail. Mar 13, 23:00:39 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 14, 02:55:25 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 4 hours

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>22:00:32</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>22:48:02</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>23:00:39</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>02:55:25</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sat, 13 Mar 2021 23:00:00 +0000 https://status.dovetail.com/maintenance/clg2yp3fq00cf01oi5jhte8ml-50jlb3t35yyr https://status.dovetail.com/maintenance/clg2yp3fq00cf01oi5jhte8ml-50jlb3t35yyr