Dovetail - Transcriptions failing for new uploads – Incident details

All systems operational

Transcriptions failing for new uploads

Resolved
Partial outage
Started about 22 hours agoLasted 1 hour 33 minutes

Affected

Dovetail web application

Major outage from 6:00 PM to 7:33 PM

Projects

Major outage from 6:00 PM to 7:33 PM

Updates
  • Resolved
    UTC
    Resolved

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We're investigating an issue that's stopping new transcriptions from completing. Uploaded audio and video files may show a failed or stuck transcription.