Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
Apr 2021 · 99.45%May · 99.86%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Core - Europe - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Website - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Community - Operational

100% - uptime
Apr 2021 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2021
May 2021
Jun 2021

Notice history

Jun 2021

No notices reported this month

May 2021

Zapier request authorization failing
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

Dovetail is unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Dovetail appears to be recovering. We're monitoring its performance as customers reconnect.

  • Identified
    Identified

    Our backends are temporarily unable to connect to our database. We're restarting them which should resolve the issue.

  • Investigating
    Investigating

    We are currently investigating the issue.

Apr 2021

Zoom integration failing for some users
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've deployed a fix and are monitoring the results. If you continue to see errors with Dovetail's Zoom integration, please let us know at hello@dovetailapp.com.

  • Identified
    Identified

    Some users are unable to import Zoom recordings into Dovetail. This appears to be due to an undocumented change to Zoom's API. A fix has been implemented and will be deployed soon. While we investigate this issue, you can import your Zoom recordings manually by downloading them from Zoom and uploading them into Dovetail.

  • Investigating
    Investigating

    Some users are unable to import Zoom recordings into Dovetail. While we investigate this issue, you can import your Zoom recordings manually by downloading them from Zoom and uploading them into Dovetail.

Issue affecting availability of Dovetail
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've implemented a fix and are currently monitoring the impact. Dovetail should now be available.

  • Investigating
    Investigating

    We are currently investigating this issue.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating this issue.

Real-time updates not working
  • Resolved
    Resolved

    We've released a fix for the issue, please refresh Dovetail to make sure you're on the latest version.

  • Identified
    Identified

    We have identified the cause of the issue and are working on a fix.

  • Investigating
    Investigating

    We are aware that some real-time updates are not working (e.g. creating board/tag groups). Real-time editor collaboration is still fully functional.

User uploaded files in sample projects are failing to load
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified an issue with a recent data migration that has caused certain pages within sample projects to fail while loading. We are currently working on a fix.

Insight reference cards have incorrect mouse interactions
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are aware of an issue with references in insights not having the correct mouse interactions. For example clicking Play on a video in a highlight reference causes the note to open instead of playing the video. We are working on a fix to the issue.

Apr 2021 to Jun 2021

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