Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Channels - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
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Ask Dovetail - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Magic features - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Billing & payments - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Authentication - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Integrations - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

API - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Notice history

Nov 2021

Crashing when editing transcripts in Google Chrome
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue. As a workaround, users can still edit transcripts reliably in other browsers like Firefox or Safari.

Transcripts without custom vocabulary are failing to process
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We have a temporary workaround to fix transcript processing and a permanent solution is in progress.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. As a workaround you can put anything in the custom vocabulary input when beginning a transcription and it will succeed.

  • Investigating
    Investigating

    We are currently investigating this issue.

Oct 2021

Dovetail unavailable for all users
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

Google Chrome incorrectly flagging parts of Dovetail with security error
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    We are receiving reports that Google is no longer flagging Dovetail content as malicious and we are monitoring the situation.

  • Update
    Update

    We are continuing our investigation. We believe that Google has incorrectly flagged content from Dovetail as malicious in error and we are working with Google to resolve the issue as soon as possible. We have no reason to suspect that any customer data or information from Dovetail has been compromised in any way.

  • Investigating
    Investigating

    We're investigating reports of Google Chrome incorrectly flagging parts of Dovetail with a security error. This message suggests that pages on Dovetail trick you into doing something dangerous like installing software or revealing your personal information. We are investigating with Google why content from Dovetail has been flagged with this message. As a workaround while we seek to resolve this issue, you can click "Details" followed by "Visit this unsafe site".

Sep 2021

Dovetail Unavailable – All requests timing out
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    The cause of the issue has been identified as a database failover. The system has recovered automatically but we are continuing to monitor the situation.

  • Investigating
    Investigating

    We are currently investigating this issue.

Delayed video processing
  • Resolved
    Resolved

    This incident has been resolved – all delayed multimedia processing has now been completed.

  • Monitoring
    Monitoring

    A temporary fix has been implemented, new multimedia processing will succeed and the backlog of failed processing will be cleared promptly. In the meantime, multimedia processing may be slightly delayed.

  • Update
    Update

    We've identified the root cause of the issue and implementing a fix.

  • Investigating
    Investigating

    We are currently investigating this issue.

Sep 2021 to Nov 2021

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