Projects - Operational
Projects
Channels - Operational
Channels
Chat - Operational
Chat
Agents - Operational
Agents
Ask Dovetail - Operational
Ask Dovetail
Billing & payments - Operational
Billing & payments
Authentication - Operational
Authentication
Docs - Operational
Docs
Integrations - Operational
Integrations
API and MCP - Operational
API and MCP
Marketing website - Operational
Marketing website
Notice history
View current statusJun 2025
- Resolved · UTC
Our marketing website (dovetail.com) is now stable and we are confident this incident is now resolved.
✅ Dovetail remains fully operational — please note, the product has been unaffected during this time and customers can continue to login and use the product as usual.
Thank you for your patience and please reach out to our support team on support@dovetail.com if you are still experiencing any issues.
- Monitoring · UTCWhile services are slowly returning to normal, we are still experiencing issues with our marketing website ([dovetail.com](http://dovetail.com)) in both Australia and New Zealand. ✅ **Dovetail remains fully operational** — please note, the product has been unaffected during this time and customers can continue to [login](https://dovetail.com/start) and use the product as usual. Thank you for your patience and please [reach out to our support team](https://dovetail.com/help/) if you are experiencing any issues.
- Resolved · UTC
Services are now returning to normal and our marketing website (dovetail.com) is accessible again. We are continuing to monitor the situation.
✅ Dovetail remains fully operational — please note, the product has been unaffected during this time and customers can continue to access and use the product as usual.
Thank you for your patience and please reach out to our support team if you are still experiencing any issues.
- Identified · UTCOur marketing site is temporarily unavailable due to an ongoing outage with our hosting provider. We are working on a interim solution and will update as soon as service is restored. ✅ **Dovetail remains fully operational** — customers can continue to access and use the product as usual. Thank you for your patience and please [reach out to our support team](https://dovetail.com/help/) for any questions or queries.
May 2025
- Resolved · UTC
We have successfully resolved this incident! Chat is now accessible again.
Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing any issues. - Identified · UTC
We have identified the issue that is causing chat to crash and the team are currently implementing a fix. We will continue to provide updates as we make progress.
We have currently turned the feature off, but we thank you for your patience and understanding. We hope to have the issue resolved shortly. - Investigating · UTC
We’ve identified an issue where using contextual chat beta causes Dovetail to crash. Refreshing the page fixes the issue. We’ll provide an update as soon as we’ve implemented a fix, sorry for the inconvenience caused!
- Resolved · UTC
We have successfully resolved this incident!
Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing any issues. - Investigating · UTC
Users are unable to login to Dovetail, we've identified the issue and are implementing a fix.