Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Core - Europe - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Website - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Community - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Notice history

Jul 2023

Images not showing in emails
  • Resolved
    Resolved

    The rollback from Google started rolling out last week. As of this morning, the emails seems to displaying images again as expected.
    This incident has been resolved.

  • Monitoring
    Monitoring

    Emails without images were noticed earlier today.
    Turns out Gmail rolled out changes to not support CSS background images anymore.
    Comments and complaints to Google relating to the issue seems to have started arising online about a week ago.
    A comment in the issue tracker by a Google employee said they were making a fix for it.

Video transcription is failing for US & EU workspaces
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We've identified a fix and are in the process of rolling it out.

Some emails may not be sending
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Select highlight clips are not playable
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Highlight clips for video recordings that have been deleted because of data retention policies are not playable.

    We are currently investigating this incident.

Accepting team invites is no longer working
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jun 2023

Unable to create new workspace and join existing workspace
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are currently monitoring the issue.

  • Identified
    Identified

    Our cloud provider is currently experiencing an outage causing a degradation in our services

  • Investigating
    Investigating

    We are currently investigating this incident.

May 2023

Contact form is broken
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have determined a fix for the incident, and are deploying the changes now.

  • Investigating
    Investigating

    We are currently investigating this incident. In the meantime, please email us at hello@dovetailapp.com if you would like to contact us.

Duplicate project is timing out for some customers
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Fixes have been identified and are being implemented

  • Investigating
    Investigating

    We are currently investigating this incident.

Database maintenance
  • Completed
    May 14, 2023 at 1:00 AM
    Completed
    May 14, 2023 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    May 13, 2023 at 11:00 PM
    In progress
    May 13, 2023 at 11:00 PM

    Maintenance is now in progress

  • Planned
    May 13, 2023 at 11:00 PM
    Planned
    May 13, 2023 at 11:00 PM

    We are planning for a scheduled maintenance during that time.

Copy and pasting reels can cause formatting / document issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified the problem, and are working on a fix for this incident.

PDF highlights may not render properly
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Update

    A fix has been raised, and we are waiting to deploy it.

  • Identified
    Identified

    Customers have reported that some PDF highlight text is blank when viewed in search, via references, or on the highlights page.

    We are currently investigating a fix.

May 2023 to Jul 2023

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