Dovetail - Notice history

All systems operational

99.69% uptime

Projects - Operational

99.55% uptime
Aug 2025 · 99.75%Sep · 99.74%Oct · 99.19%

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Aug 2025
Sep 2025
Oct 2025

Channels - Operational

99.47% uptime
Aug 2025 · 99.75%Sep · 99.74%Oct · 98.96%

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Aug 2025
Sep 2025
Oct 2025

Chat - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Agents - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Ask Dovetail - Operational

99.47% uptime
Aug 2025 · 99.75%Sep · 99.74%Oct · 98.96%

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Aug 2025
Sep 2025
Oct 2025

Billing & payments - Operational

99.58% uptime
Aug 2025 · 99.75%Sep · 99.82%Oct · 99.19%

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Aug 2025
Sep 2025
Oct 2025

Authentication - Operational

99.48% uptime
Aug 2025 · 99.75%Sep · 99.52%Oct · 99.19%

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Aug 2025
Sep 2025
Oct 2025

Docs - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Integrations - Operational

99.85% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.55%

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Aug 2025
Sep 2025
Oct 2025

API and MCP - Operational

99.85% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.55%

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Aug 2025
Sep 2025
Oct 2025

Marketing website - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.99%

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Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

Dovetail AI features are unavailable
Resolved1 hour 40 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We have identified the issue and are deploying a fix

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Slow performance across Dovetail (US_A region)
ResolvedPartial outage3 hours 37 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Please reach out to our support team if you are still experiencing issues and we will be happy to investigate further/

  • Identified
    UTC
    Identified

    We’re currently investigating an incident causing overall slowness in Dovetail for users in the US A region. You may experience delays when loading pages, exporting data, or performing other actions. Our team is actively working to restore normal performance as soon as possible.

Dovetail experiencing slow or unavailable features (US East region)
ResolvedPartial outage3 hours 27 minutes
  • Resolved
    UTC
    Resolved

    The issues related to an outage with our cloud provider have now been resolved. We’re continuing to monitor for any lingering errors, but all services are currently operating as expected.

    If you continue to experience issues, please:

    1. Retry your action.

    2. If the problem persists, contact Dovetail Support and we’ll be happy to investigate further.

  • Identified
    UTC
    Identified

    We are seeing degraded performance in Dovetail, due to underlying issues still present with our cloud provider. Some features may be slow to load, or unable to load entirely at this time. We are working with them to restore service as soon as possible.

Dovetail is currently down in all regions
ResolvedMajor outage3 hours 17 minutes
  • Resolved
    UTC
    Resolved

    Dovetail is fully operational. Please reach out to support if you still experience any issues.

  • Monitoring
    UTC
    Monitoring

    Our Cloud provider has implemented a fix, and services are slowly being restored. We will continue to monitor the issue and provide an update once full performance is restored. Thank you for your patience.

  • Identified
    UTC
    Identified

    Dovetail is currently unavailable due to a global outage affecting our cloud provider. We are monitoring the situation closely and actively working with our provider to resume service.

Degraded Website Performance – EU Region
ResolvedDegraded performance1 hour 1 minute
  • Resolved
    UTC
    Resolved

    The recent performance issues affecting the website in the EU region have been resolved.

    All services are now operating normally. Thank you for your patience while we addressed the issue.

  • Monitoring
    UTC
    Monitoring

    Our team is actively monitoring the situation, and services are beginning to recover. You may still notice occasional slow page loads or timeouts as performance stabilizes.

    We will continue to provide updates until full normal performance is restored. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Our website is currently slower than usual for users in the EU region due to high database load. Some pages may take longer to load or fail to respond occasionally.

    We’re working to resolve this issue and expect performance to improve soon.

Sep 2025

Free plan users unable to upgrade to a paid plan
ResolvedPartial outage1 hour 38 minutes
  • Resolved
    UTC
    Resolved

    The issue that prevented Free plan users from upgrading to a paid plan has now been resolved. All upgrade flows are working as expected. Users may need to refresh their screen for the fix to take effect.

    Thank you for your patience while we worked on this.

  • Identified
    UTC
    Identified
    We’ve identified the issue blocking Free plan users from upgrading to a paid plan. A fix is being rolled out, and we’ll share an update once it’s fully deployed.
  • Investigating
    UTC
    Investigating
    We’ve identified an issue where users on our Free plan are currently unable to upgrade directly in-product. Our team is actively investigating the cause. Workaround: If you’d like to upgrade in the meantime, please reach out to our Support team, who can assist you with subscribing. We’ll provide updates here as soon as more information is available.
Users may experience login issues
ResolvedDegraded performance151 hours 23 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    The permanent fix requires users to clear their cache via hard refreshing. Using a different browser or incognito/private window is a workaround, but the existing browser/session will remain affected until the cache is cleared.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We have identified the cause and are working on a fix.
  • Investigating
    UTC
    Investigating
    We are currently investigating an issue where some users may experience issues with staying logged in. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved.
Users may experience redirect login issues
ResolvedPartial outage5 hours 10 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you are still experiencing issues, please reach out to our support team at support@dovetail.com

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating an issue where some users may experience a redirect login loop. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved.
Dovetail may be slow to respond
Resolved1 hour 4 minutes
  • Resolved
    UTC
    Resolved

    The issue causing slow performance with Dovetail has been resolved. We've confirmed that the system is now operating normally.

    We're continuing to monitor the situation to ensure stability. Please reach out to our support team if you are still experiencing issues.

    Thank you for your patience and understanding while we worked to fix this.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue causing slow performance with Dovetail. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible.

    We will provide another update as soon as we have more information. Please reach out to our support team if you need further support.

    Thank you for your patience and understanding.

Some users are experiencing slow page loads
ResolvedMajor outage47 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Page loads in the US region are now performing as expected. Thanks for your patience while we worked to restore normal performance.

  • Investigating
    UTC
    Investigating
    We are currently investigating reports of slow page loads affecting some users in the US region. Pages are loading, but may take longer than expected. We’ll provide updates as soon as we have more information.

Aug 2025

Investigating issues with Contextual Chat
Resolved36 minutes
  • Resolved
    UTC
    Resolved

    We have successfully resolved this incident! Chat is now available again in all instances.

    Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing issues.

  • Identified
    UTC
    Identified

    Contextual chat is failing in some instances. We have identified a potential cause and are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Some users may be experiencing issues accessing Dovetail
ResolvedMajor outage1 hour 51 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

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