Dovetail - Notice history

Experiencing partially degraded performance

100% - uptime

Projects - Operational

100% - uptime
Jun 2025 · 99.81%Jul · 100.0%Aug · 99.75%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Channels - Operational

100% - uptime
Jun 2025 · 99.81%Jul · 100.0%Aug · 99.75%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Chat - Degraded performance

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Agents - Degraded performance

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Ask Dovetail - Operational

100% - uptime
Jun 2025 · 99.81%Jul · 100.0%Aug · 99.75%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Billing & payments - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 99.75%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Authentication - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 99.75%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Docs - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Integrations - Operational

100% - uptime
Jun 2025 · 99.81%Jul · 99.34%Aug · 100.0%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

API and MCP - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Marketing website - Operational

100% - uptime
Jun 2025 · 99.87%Jul · 100.0%Aug · 100.0%

Previous page

Next page

Jun 2025
Jul 2025
Aug 2025

Notice history

Aug 2025

Investigating issues with Contextual Chat
  • Resolved
    UTC
    Resolved

    We have successfully resolved this incident! Chat is now available again in all instances.

    Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing issues.

  • Identified
    UTC
    Identified

    Contextual chat is failing in some instances. We have identified a potential cause and are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Some users may be experiencing issues accessing Dovetail
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jul 2025

Some integrations are currently unavailable
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A fix has been rolled out and both integrations are working correctly again. We'll monitor this to ensure no other issues remain. Thank you for your patience and apologies again for the inconvenience caused!

  • Identified
    UTC
    Identified

    We've identified the issue and are in the process of rolling out a fix.

  • Investigating
    UTC
    Investigating

    We're currently investigating an issue that's causing our Google Meet and Slack sync to Channels integrations to intermittently not appear for users. The integrations are still connected, but while they aren't appearing, recordings from meetings and threads from Slack won't sync into Dovetail. We don't have any workarounds at this time, but we'll provide an update as soon as possible. Apologies for any inconvenience caused.

Jun 2025

Some core functions of Dovetail may be delayed or unavailable.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have found the cause of the problem. We are working to put in a place fix, we apologise for any inconvicence caused

Some users unable to login
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We're currently investigating an issue where some users are unable to log in using their existing credentials.

    We’ve identified the cause and are working to resolve the issue. We’ll continue to provide updates here as we make progress and appreciate your patience.

Dovetail.com marketing website is down
  • Resolved
    UTC
    Resolved

    Our marketing website (dovetail.com) is now stable and we are confident this incident is now resolved.

    ✅ Dovetail remains fully operational — please note, the product has been unaffected during this time and customers can continue to login and use the product as usual.

    Thank you for your patience and please reach out to our support team on support@dovetail.com if you are still experiencing any issues.

  • Monitoring
    UTC
    Monitoring
    While services are slowly returning to normal, we are still experiencing issues with our marketing website ([dovetail.com](http://dovetail.com)) in both Australia and New Zealand. ✅ **Dovetail remains fully operational** — please note, the product has been unaffected during this time and customers can continue to [login](https://dovetail.com/start) and use the product as usual. Thank you for your patience and please [reach out to our support team](https://dovetail.com/help/) if you are experiencing any issues.
  • Resolved
    UTC
    Resolved

    Services are now returning to normal and our marketing website (dovetail.com) is accessible again. We are continuing to monitor the situation.

    ✅ Dovetail remains fully operational — please note, the product has been unaffected during this time and customers can continue to access and use the product as usual.

    Thank you for your patience and please reach out to our support team if you are still experiencing any issues.

  • Identified
    UTC
    Identified
    Our marketing site is temporarily unavailable due to an ongoing outage with our hosting provider. We are working on a interim solution and will update as soon as service is restored. ✅ **Dovetail remains fully operational** — customers can continue to access and use the product as usual. Thank you for your patience and please [reach out to our support team](https://dovetail.com/help/) for any questions or queries.

Jun 2025 to Aug 2025

Next