Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
Aug 2023 · 99.81%Sep · 99.89%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Core - Europe - Operational

100% - uptime
Aug 2023 · 99.81%Sep · 99.89%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Website - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Community - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

Pages are failing to load in Safari
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Dovetail pages are failing to load in Safari 16.3 and earlier. Versions 16.4 and later, as well as other browsers, should be unaffected.

    We are continuing to work on a fix for this incident.

Pages are failing to load in Safari
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Dovetail pages are failing to load in Safari 16.3 and earlier. Versions 16.4 and later, as well as other browsers, should be unaffected.

    We are continuing to work on a fix for this incident.

Sep 2023

Users unable to connect Google Drive integration
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    Users who have already connected Google Drive should be able to continue using it without issue.

Unable to create project templates or convert projects to templates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified the issue and are rolling out the fix.

  • Investigating
    Investigating

    We are currently investigating this incident.

Aug 2023

"This page couldn’t be loaded" on Home, when browsing projects and settings
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Users affected will need to hard reload their browser

    Chrome/Firefox/Edge: Cmd + Shift + R (Mac), Ctrl + F5 (Windows)
    Safari: Cmd + Opt + E then refresh

  • Investigating
    Investigating

    We are currently investigating this incident.

Zoom videos failing to import in US region
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Aug 2023 to Oct 2023

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