Dovetail - Notice history

The issues affecting highlight exports and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected.

If you experienced problems during the incident:

• Refresh your browser.

• If your actions (exports or suggested highlights, etc) did not save, please try again.

We apologize for the disruption and appreciate your patience while we resolved this issue.

We’re also seeing failures with the Suggest Highlights feature. Attempting to generate suggested highlights results in an “Unexpected error occurred” toast. Other Magic features may also be unavailable.

Workaround: In some cases, the highlights or actions appear after refreshing the browser.

We have released the fix and confirmed that functionality is now restored.

We have released the fix and are now monitoring the result.

We've identified the root cause for this issue, and we are currently testing a fix.

We implemented a fix and are currently monitoring the result.

We have identified the issue and are deploying a fix

This incident has been resolved. Please reach out to our support team if you are still experiencing issues and we will be happy to investigate further/

The issues related to an outage with our cloud provider have now been resolved. We’re continuing to monitor for any lingering errors, but all services are currently operating as expected.

If you continue to experience issues, please:

1. Retry your action.

2. If the problem persists, contact Dovetail Support and we’ll be happy to investigate further.

Dovetail is fully operational. Please reach out to support if you still experience any issues.

Our Cloud provider has implemented a fix, and services are slowly being restored. We will continue to monitor the issue and provide an update once full performance is restored. Thank you for your patience.

The recent performance issues affecting the website in the EU region have been resolved.

All services are now operating normally. Thank you for your patience while we addressed the issue.

Our team is actively monitoring the situation, and services are beginning to recover. You may still notice occasional slow page loads or timeouts as performance stabilizes.

We will continue to provide updates until full normal performance is restored. Thank you for your patience.

The issue that prevented Free plan users from upgrading to a paid plan has now been resolved. All upgrade flows are working as expected. Users may need to refresh their screen for the fix to take effect.

Thank you for your patience while we worked on this.

The permanent fix requires users to clear their cache via hard refreshing. Using a different browser or incognito/private window is a workaround, but the existing browser/session will remain affected until the cache is cleared.

This incident has been resolved. If you are still experiencing issues, please reach out to our support team at support@dovetail.com

This incident has been resolved. Page loads in the US region are now performing as expected. Thanks for your patience while we worked to restore normal performance.