Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Core - Europe - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Website - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Community - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

Dovetail is unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Insight creation and editing is broken
  • Resolved
    Resolved

    This incident has been resolved. To pick up the fix, please refresh Dovetail in your browser. Thank you for your patience while we worked on this, and apologies again for any inconveniences we've caused!

  • Identified
    Identified

    Insight editing is currently broken. We're working on a fix right now. Apologies for the inconvenience!

Canvas clustering removes text objects
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Notes editor experiencing issues with video and audio file uploads
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

User invites from settings page not working
  • Resolved
    Resolved

    This incident has been resolved. Apologies for the inconvenience!

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    User invites from the Settings > User page currently do not work. As a workaround, invite users via the Project or Folder share flows.

Dec 2023

No notices reported this month

Nov 2023

Highlight reels on public insights are not working
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Some images are displaying incorrectly rotated
  • Resolved
    Resolved

    This incident has been resolved.

    Users affected may need to hard reload notes and insights containing incorrectly rotated images.

    Chrome/Firefox/Edge: Cmd + Shift + R (Mac), Ctrl + F5 (Windows)
    Safari: Cmd + Opt + E then refresh

  • Identified
    Identified

    We are working on a fix for this incident.

    As a workaround, you can save your image to a JPEG and re-upload it.

Nov 2023 to Jan 2024

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