Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Nov 2025 · 99.53%Dec · 99.26%Jan 2026 · 100.0%

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Nov 2025
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Channels - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Chat - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Agents - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Ask Dovetail - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Billing & payments - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Authentication - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Docs - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Integrations - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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API and MCP - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Marketing website - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Notice history

Jan 2026

No notices reported this month

Dec 2025

Users unable to open data or insights
  • Resolved
    UTC
    Resolved

    The issue has been resolved. To see the changes, you may need to hard refresh your browser.

    Thank you for your patience!

  • Identified
    UTC
    Identified

    We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved.

  • Update
    UTC
    Update

    This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content.

    We're still actively investigating.

  • Investigating
    UTC
    Investigating

    Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond.

    Workaround:
    If available, users can still access content by opening the direct URL associated with the data.

    Status:
    Our team is currently investigating the issue. We’ll share updates here as we learn more.

Videos stuck in “Processing” state
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com.

  • Identified
    UTC
    Identified

    We have found the root cause and are working on a fix. We appreciate your patience!

  • Investigating
    UTC
    Investigating

    We’re currently investigating an issue where videos uploaded to Dovetail remain in a “Processing, come back soon” state. While transcripts and suggested highlights are completing normally, the video itself is unavailable.

    Our team is actively looking into this, and we’ll share an update as soon as we have more information.

    Thank you for your patience!

Issue with loading folders and projects under 'Browse' page
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    UTC
    Resolved

    We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at support@dovetail.com

  • Investigating
    UTC
    Investigating

    We are currently investigating two issues affecting the Browse page:

    1. "All" filter not working — Selecting the All filter displays all folders as empty, even when they contain projects.

    2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load.

    These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using Search or under Your work.

Nov 2025

Highlight exports and Magic features are failing
  • Resolved
    UTC
    Resolved

    The issues affecting highlight exports and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected.

    If you experienced problems during the incident:

    • Refresh your browser.

    • If your actions (exports or suggested highlights, etc) did not save, please try again.

    We apologize for the disruption and appreciate your patience while we resolved this issue.

  • Update
    UTC
    Update

    We’re also seeing failures with the Suggest Highlights feature. Attempting to generate suggested highlights results in an “Unexpected error occurred” toast. Other Magic features may also be unavailable.

    Workaround: In some cases, the highlights or actions appear after refreshing the browser.

  • Investigating
    UTC
    Investigating

    We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history.

    You can access your downloaded highlight by navigating to Notifications, where you’ll see “Your highlight is ready” along with a “Download” option.

    Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in.

Degraded responses from chat and agents
  • Resolved
    UTC
    Resolved

    We have released the fix and confirmed that functionality is now restored.

  • Monitoring
    UTC
    Monitoring

    We have released the fix and are now monitoring the result.

  • Identified
    UTC
    Identified

    We've identified the root cause for this issue, and we are currently testing a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects.

Video Export & Transcript Processing Outage
  • Resolved
    UTC
    Resolved

    We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable.

    We apologize for any inconvenience this incident may have caused.

    If you have any further questions or continue to experience issues, please reach out to our support team.

  • Monitoring
    UTC
    Monitoring

    The issue affecting video export and transcriptions has now been resolved.

    We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this.

    If you have any further questions or continue to experience issues, please reach out to our support team.

  • Identified
    UTC
    Identified

    Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information.

  • Investigating
    UTC
    Investigating

    Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible.

    We are currently investigating this incident.

Unable to load Projects
  • Resolved
    UTC
    Resolved

    The incident causing Projects to fail to load has been resolved, and we have confirmed that full functionality has been restored.

    You should now be able to load Projects normally without needing to use the chat or direct URL workarounds.

    We appreciate your patience and understanding while our team worked on the resolution.

    If you continue to experience any issues, please do not hesitate to reach out to our support team.

  • Identified
    UTC
    Identified

    We are currently implementing a fix for the incident where Projects are unable to load.

    While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via /settings/beta.

    We appreciate your continued patience. We will send a final update once full functionality is confirmed.

    Please reach out to our support team if you have further queries.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where Projects are failing to load.

    As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via /settings/beta.

    We appreciate your patience as our team works to restore full functionality. We will keep you updated.

    Please reach out to our support team if you have further queries/

Citations in chat are currently unavailable
  • Resolved
    UTC
    Resolved

    The issue impacting citations (source links) within chat conversations has now been resolved. Thank you once again for your patience and understanding while we addressed this incident.

    If you continue to experience any unusual behavior with citations, please reach out to our support team.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are actively investigating an issue impacting the rendering and display of citations (source links) within chat conversations. We appreciate your patience as our team works to restore full functionality.

    Please reach out to our support team if you have further queries and we will keep you updated in the meanwhile.

Nov 2025 to Jan 2026

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