Projects - Operational
Projects
Channels - Operational
Channels
Chat - Operational
Chat
Agents - Operational
Agents
Ask Dovetail - Operational
Ask Dovetail
Billing & payments - Operational
Billing & payments
Authentication - Operational
Authentication
Docs - Operational
Docs
Integrations - Operational
Integrations
API and MCP - Operational
API and MCP
Marketing website - Operational
Marketing website
Notice history
View current statusMay 2026
- Resolved · UTC
This incident has been resolved and our service provider is no longer experiencing any issues.
- Update · UTC
The service provider has implemented a fix, and we can see that the https://dovetail.com website is no longer experiencing issues. We are continuing to monitor the situation and will provide another update at 9:15 UTC.
- Monitoring · UTC
We have identified an issue with our service provider at 8:09 UTC and they have implemented a fix. https://dovetail.com continues to experience intermittent 504s / 500s. You may see the message "ERROR: Failed to contact the origin". We are working with the service provider to keep this incident updated, and we will send another update once the issue is fully resolved.
Apr 2026
- Resolved · UTC
We have completed maintenance on integrations. Some integrations will require reconnection. If you require assistance, out to support@dovetail.com so that we can help. Thanks for your patience.
- Update · UTC
We are continuing to conduct maintenance on a number of our partner integrations. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed.
- Identified · UTC
We are currently conducting maintenance to a number of our integration partner connections. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed.
Mar 2026
- Resolved · UTC
This incident has been resolved. If you continue to run into this issue, please reach out to support@dovetail.com so that we can have a look. Thanks for your patience.
- Investigating · UTC
We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with Viewer role.
- Resolved · UTC
We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this.
If you continue to experience any issues, please contact our team at support@dovetail.com so we can look into this again.
- Identified · UTC
Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'.
Our team is currently working on a fix for this issue. Thank you for your patience with us.