Dovetail - Videos stuck in “Processing” state – Incident details

All systems operational

Videos stuck in “Processing” state

Resolved
Partial outage
Started 7 months agoLasted about 3 hours

Affected

Dovetail web application

Partial outage from 8:30 PM to 11:52 PM

Projects

Partial outage from 8:30 PM to 11:52 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com.

  • Identified
    UTC
    Identified

    We have found the root cause and are working on a fix. We appreciate your patience!

  • Investigating
    UTC
    Investigating

    We’re currently investigating an issue where videos uploaded to Dovetail remain in a “Processing, come back soon” state. While transcripts and suggested highlights are completing normally, the video itself is unavailable.

    Our team is actively looking into this, and we’ll share an update as soon as we have more information.

    Thank you for your patience!