Videos stuck in “Processing” state

Affected

Dovetail web application

Projects

ResolvedDecember 03, 2025 at 11:52 PMUTC
This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com.
IdentifiedDecember 03, 2025 at 11:47 PMUTC
We have found the root cause and are working on a fix. We appreciate your patience!
InvestigatingDecember 03, 2025 at 8:30 PMUTC
We’re currently investigating an issue where videos uploaded to Dovetail remain in a “Processing, come back soon” state. While transcripts and suggested highlights are completing normally, the video itself is unavailable.
Our team is actively looking into this, and we’ll share an update as soon as we have more information.
Thank you for your patience!

Dovetail - Videos stuck in “Processing” state – Incident details