Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
Nov 2022 · 99.73%Dec · 99.85%Jan 2023 · 99.90%

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Nov 2022
Dec 2022
Jan 2023

Core - Europe - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Website - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Community - Operational

100% - uptime
Nov 2022 · 100.0%Dec · 100.0%Jan 2023 · 100.0%

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Nov 2022
Dec 2022
Jan 2023

Notice history

Jan 2023

Teams that do not have project permissions enabled are unable to create new projects from templates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

Some users are unable to login
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are monitoring the situation, clearing cookies and cache will be able to resolve any issues

  • Investigating
    Investigating

    We are currently investigating this issue.

Unable to log in with OAuth
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

Unable to purchase Business plan
  • Resolved
    Resolved

    Users trying to purchase the business plan will see an incorrect price and be charged for the HIPAA business plan.

Dec 2022

Video playback in public insights does not work for users who aren't logged in
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We're currently investigating the issue. Note: Video playback works for logged in users.

Creating a new project folder does not appear to work
  • Resolved
    Resolved

    We've released a fix for this issue, please reload the page if you encounter it.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

Nov 2022

Workspaces with a cancelled subscription have temporarily lost access
  • Resolved
    Resolved

    All affected workspaces have their old access restored.

  • Identified
    Identified

    The issue has been identified and we are now working to restore access to cancelled workspaces.

  • Investigating
    Investigating

    We are currently investigating this issue.

Unable to sign up to Dovetail
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are investigating an issue where users cannot create new workspaces. Some users are able to sign up successfully, so please retry if you encounter any errors.

Dovetail unreachable or slow
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Update

    While deploying a fix for the tag board issue described above, an infrastructure scaling issue caused a major degradation to Dovetail performance. We are working to bring the infrastructure back to a stable state.

  • Identified
    Identified

    There is currently an issue when viewing a tag board that columns with many tags in them will flicker briefly before displaying only up to 5 tags. This also prevents users from managing tags using tag boards without a refresh.

Elevated error rate
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The upstream provider is recovering. The product is available for most users.

  • Investigating
    Investigating

    The product may be unavailable for some users. Our cloud provider, AWS, is currently experiencing degraded performance.

Dovetail currently unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have identified and fixed the issue, we are continuing to monitor the situation

  • Investigating
    Investigating

    Dovetail is currently unavailable. We are currently investigating the issue.

Nov 2022 to Jan 2023

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