Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
Aug 2022 · 99.93%Sep · 100.0%Oct · 99.99%

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Aug 2022
Sep 2022
Oct 2022

Core - Europe - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Website - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Community - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Notice history

Oct 2022

Degraded performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Dovetail is currently experiencing degraded performance, our engineers are currently investigating this issue

Video playback and file uploading are not available
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating this issue.

In-app contact form is down
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    The contact form in the product is down. To get in touch please use https://dovetailapp.com/help/contact/form/ or email us at hello@dovetailapp.com.

Video playback and images are unavailable for a subset of users
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Update

    We have restored functionality for most users, and are continuing to work on a fix for the underlying issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating this issue.

User sign up results in an error page
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. A workaround is available by navigating to https://dovetailapp.com/start after sign up.

Sep 2022

Exporting of video highlight reels is broken for certain video lengths
  • Resolved
    Resolved

    We have identified and fixed the issue. Video highlights are now working as expected

  • Investigating
    Investigating

    We are currently investigating this issue.

Smart arrange on canvas view not working correctly
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    When using the smart arrange feature on canvas layouts, some objects will layer on top of each other instead of being arranged in the intended, orderly way.

Customers unable to submit request on contact form
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this issue.

Search not functional when using non-English characters
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Update

    The fix is being deployed

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    When attempting to search or filter Dovetail note, highlight, and insight content (including titles) using non-English characters, the search will fail with an error or not be performed.

Transcriptions taking a long time or failing to be added to notes
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Due to an issue with an upstream service provider, transcriptions may take a long time or fail when requested on videos in Dovetail notes.

Aug 2022

Canvas won't load under certain circumnstances
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

Creating / updating notes / insights / stories / comments / readmes is failing for some users
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    - Markup / Playback users who are not contributors/managers in Backstage cannot edit notes / insights / stories / comments / homepages that reference People

Customers using Okta for SSO may experience issues with authentication
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

Creating / updating notes / insights / stories / comments / readmes is failing for some users
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    The fix has been deployed and the issues have been resolved. We are monitoring for further issues

  • Identified
    Update

    We are deploying a fix for the issues and will begin monitoring for further problems

  • Identified
    Identified

    The scope of the issue has been identified and we are working on a fix. - Viewers cannot create inline comments - Playback users without Markup access cannot edit stories with references to entities within projects - Markup / Playback users without Backstage access cannot edit notes / insights / stories / comments / homepages that reference People

  • Investigating
    Investigating

    We are currently investigating this issue.

Sentiment analysis is not being carried out on imported notes
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    Notes imported via zapier or CSV import with sentiment analysis requested are currently not going through the sentiment analysis process. We are investigating this issue.

Aug 2022 to Oct 2022

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