Dovetail - Notice history

We are currently investigating this incident.

We have identified the problem, and are working on a fix for this incident.

Customers have reported that some PDF highlight text is blank when viewed in search, via references, or on the highlights page.

We are currently investigating a fix.

We are currently investigating this incident.

For users who had an editor open, changes made may have failed to save for up to 2 hour and 40 minutes, or until the page was refreshed.

This incident has been resolved.

We are currently investigating this incident.

We have identified a potential issue where data is not being saved when making changes in our editor, specifically when adding headers.

We are seeing degraded search performance and timeouts. We are currently investigating the issue and planning remediation.

Community templates are unavailable for existing workspaces in the European region.

We are aware of an issue where some customers may experience a “something went wrong” error when trying to edit notes and insights and are investigating.