Dovetail - Notice history

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Ask Dovetail - Operational

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Integrations - Operational

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API and MCP - Operational

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Marketing website - Operational

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Notice history

Oct 2024

Some users are unable to download reels
  • Resolved
    UTC
    Resolved

    This issue has now been resolved, and reels can be successfully downloaded. Please contact our support team if you are still experiencing problems!

  • Update
    UTC
    Update

    We are continuing to work on fixing reel downloads. Unfortunately the issue may persist for the next couple of hours. In the meantime, as a workaround, we recommend using web links or inviting users to your workspace as free viewers to share highlight reels. We apologize for any inconvenience caused and appreciate your patience. We'll provide further updates as soon as possible.

  • Update
    UTC
    Update

    We're continuing to work on a fix for the issue impacting reel downloads. As a workaround, we recommend using web links or inviting users to your workspace as free viewers to share highlight reels. We apologize for the inconvenience and appreciate your patience. We'll provide further updates as soon as possible.

  • Identified
    UTC
    Identified

    We've identified the issue and are working to find and resolve the root cause. Unfortunately, there are no workarounds at this time. We apologize for any inconvenience caused and will provide further updates as soon as possible.

  • Update
    UTC
    Update

    Some users are able to download after some time whilst other downloads fail. We are continuing to investigate.

  • Investigating
    UTC
    Investigating

    Some users are unable to download reels. We're investigating the issue and will provide updates as soon as possible! Sorry for any inconvenience caused.

Project exports are failing for projects that contain table views with text wrapping disabled
  • Resolved
    UTC
    Resolved

    This issue has been resolved, apologies for any inconvenience caused!

  • Monitoring
    UTC
    Monitoring

    We have identified and resolved the issue and are currently monitoring the fix to confirm.

  • Identified
    UTC
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    Users with projects containing table views for any object (data, highlights, tags, insights) where columns have text wrapping disabled cannot be exported.

    We are investigating the issue and working on a fix. In the meantime, enabling text wrapping on all cells within a table or removing the table view from the project will allow the project to be exported.

Dovetail is unavailable for some users, causing 'Failed to save' errors
  • Resolved
    UTC
    Resolved

    This incident has been resolved, apologies again for any inconvenience caused!

  • Monitoring
    UTC
    Monitoring

    We have identified and resolved the issue, and we are currently monitoring the fix to confirm.

  • Investigating
    UTC
    Investigating

    Some users are unable to access Dovetail and are receiving 'Failed to save' errors when logging in, creating, editing, or deleting data in their workspace. There are no workarounds at this time.

    We are investigating the issue and will provide an update as soon as possible. We apologize for any inconvenience.

Zoom recordings via Google Calendar events are failing to import when keyword rules have been applied
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Magic Features experience is degraded.
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Thank you for your patience as we've worked to resolve this.

  • Monitoring
    UTC
    Monitoring

    Thank you for your continued patience and understanding during this time.

    We have implemented changes that have successfully restored performance to normal levels.

    We will continue to monitor the performance of our Magic Features closely to ensure stability.

    Thank you for your support.

  • Identified
    UTC
    Identified

    We have identified the issue and are actively working to implement a solution.


    Please note that you may continue to experience slower response times when using Magic Highlights until the resolution is in place.

    We appreciate your understanding as we work to solve this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting some of Dovetail's Magic features in the EU region.

    As a result, you may experience slower response times when using Magic Highlights.

    We are treating this matter with urgency and are actively working to resolve the issue.
    Thank you for your understanding.

Sep 2024

Small number of transcription languages not currently working
  • Resolved
    UTC
    Resolved

    This incident has now been resolved. Apologies for any inconvenience caused.

    Please reach out to our support team if you are still experiencing issues.

  • Identified
    UTC
    Identified

    We have identified the issue and currently implementing a fix.

OneDrive not working in slash command dropdown
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Dovetail is unavailable
  • Resolved
    UTC
    Resolved

    This incident has been resolved, apologies once again for any inconvenience caused.

    Please reach out to our support team if you are still experiencing issues.

  • Investigating
    UTC
    Investigating

    Dovetail is currently unavailable for all users. We're investigating this issue and hope to resolve it as soon as possible. We apologize for any inconvenience, and we'll provide updates here as soon as we can.

Import button is broken
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Users are unable to import data into note, tag, or insight views via the "Import" button. In the meantime, for non-CSV files, the workaround is to manually drag and drop files onto a note or insight view in your project.

    We have identified the issue and are working to resolve it quickly.

    We sincerely apologize for any inconvenience this is causing and if you need any support please don’t hesitate to reach out to our support team.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Feed creation is temporarily unavailable on the home page
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Aug 2024

Login page is inaccessible
  • Resolved
    UTC
    Resolved

    We have rolled back the offending change and the issue is now resolved.

  • Identified
    UTC
    Identified

    The login page is currently inaccessible to users who are signed out. We have identified the issue and are waiting for the fix to be released.

Aug 2024 to Oct 2024

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