Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
May 2022 · 99.85%Jun · 99.98%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Core - Europe - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Website - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Community - Operational

100% - uptime
May 2022 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2022
Jun 2022
Jul 2022

Notice history

Jul 2022

Scheduled DB Maintenance
  • Completed
    July 31, 2022 at 12:18 AM
    Completed
    July 31, 2022 at 12:18 AM

    The scheduled maintenance has been completed.

  • Update
    July 30, 2022 at 11:46 PM
    In progress
    July 30, 2022 at 11:46 PM

    Verification is currently underway for the maintenance items.

  • In progress
    July 30, 2022 at 11:00 PM
    In progress
    July 30, 2022 at 11:00 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 30, 2022 at 10:00 PM
    Planned
    July 30, 2022 at 10:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 20, 2022 at 5:37 AM
    Planned
    July 20, 2022 at 5:37 AM

    We will be undergoing scheduled maintenance during this time.

Issues with Zoom imports, Google imports and Unsplash cover photos
  • Resolved
    Resolved

    A fix has been implemented a fix and are monitoring the results

  • Investigating
    Investigating

    We are investigating reports of issues with Zoom imports, Google imports, and Unsplash cover photos.

Jun 2022

Unable able to setup new Zapier integrations
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have identified and fixed the issue, we will continue to monitor this

  • Investigating
    Investigating

    We are investigating reports of customers not being able to set up new Zapier integrations. This is not impacting customers that already have this setup.

Some users may not be able to SSO
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    As some SSO providers use CloudFlare which is currently experiencing an outage, you may not be able to log in.

Users unable to access Dovetail
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Dovetail is currently experiencing degraded performance, and some users may be unable to access the site. Our engineers are currently investigating this issue.

Video uploads and audio transcriptions failing to process
  • Resolved
    Resolved

    The incident has been resolved

  • Monitoring
    Monitoring

    Our upstream service provider is recovering and we have applied an additional fix to process videos using an alternate method. Processing may be slow as we work through a backlog of videos.

  • Investigating
    Update

    Newly uploaded videos are failing to process. Highlight reel exports and audio transcription are also impacted.

  • Investigating
    Investigating

    Due an issue with an upstream service provider, some video processing may take a longer time than usual or fail.

Unable to play videos in Dovetail
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been deployed. Users will need to refresh the tab if it was open since before the incident started before attempting to try to play the video again.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

May 2022

Video highlights not working
  • Resolved
    Resolved

    The incident has been resolved

  • Monitoring
    Monitoring

    We've deployed a fix, users should be able to play highlights in Stories and hightlight tables after giving the page a refresh. We're monitoring for any further issues.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented

  • Investigating
    Investigating

    We are currently investigating an issue playing video highlights from within Stories and highlight tables. A workaround is to play the video from within the note screen. We're investigating the cause of the issue and will post updates here.

Public access published insights are not available
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    When sharing a page containing publicly accessible published insights, they will not appear or fail to load. We are investigating the issue.

Scheduled DB Maintenance
  • Completed
    May 15, 2022 at 12:21 AM
    Completed
    May 15, 2022 at 12:21 AM

    The scheduled maintenance has been completed.

  • Update
    May 15, 2022 at 12:19 AM
    In progress
    May 15, 2022 at 12:19 AM

    Verification is currently underway for the maintenance items.

  • In progress
    May 15, 2022 at 12:02 AM
    In progress
    May 15, 2022 at 12:02 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    May 11, 2022 at 8:43 AM
    Planned
    May 11, 2022 at 8:43 AM

    We will be undergoing scheduled maintenance during this time.

Degraded performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Dovetail is currently experiencing degraded performance, our engineers are currently investigating this issue

Emails temporarily unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    Due to an upstream provider issue, Dovetail currently can not send outbound emails. This effects sharing, invites and new sign up email verification. We are working with our provider to solve this issue.

May 2022 to Jul 2022

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