Dovetail - Notice history

All systems operational

99.72% uptime

Projects - Operational

99.47% uptime
Sep 2025 · 99.74%Oct · 99.19%Nov · 99.53%

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Sep 2025
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Channels - Operational

99.55% uptime
Sep 2025 · 99.74%Oct · 98.96%Nov · 100.0%

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Sep 2025
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Chat - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
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Agents - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
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Nov 2025

Ask Dovetail - Operational

99.55% uptime
Sep 2025 · 99.74%Oct · 98.96%Nov · 100.0%

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Sep 2025
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Nov 2025

Billing & payments - Operational

99.66% uptime
Sep 2025 · 99.82%Oct · 99.19%Nov · 100.0%

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Sep 2025
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Authentication - Operational

99.56% uptime
Sep 2025 · 99.52%Oct · 99.19%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Docs - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
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Integrations - Operational

99.85% uptime
Sep 2025 · 100.0%Oct · 99.55%Nov · 100.0%

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Sep 2025
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API and MCP - Operational

99.85% uptime
Sep 2025 · 100.0%Oct · 99.55%Nov · 100.0%

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Sep 2025
Oct 2025
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Marketing website - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 99.99%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Notice history

View current status

Nov 2025

Highlight exports and Magic features are failing
ResolvedPartial outage2 hours 32 minutes
  • ResolvedUTC

    The issues affecting highlight exports and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected.

    If you experienced problems during the incident:

    • Refresh your browser.

    • If your actions (exports or suggested highlights, etc) did not save, please try again.

    We apologize for the disruption and appreciate your patience while we resolved this issue.

  • UpdateUTC

    We’re also seeing failures with the Suggest Highlights feature. Attempting to generate suggested highlights results in an “Unexpected error occurred” toast. Other Magic features may also be unavailable.

    Workaround: In some cases, the highlights or actions appear after refreshing the browser.

  • InvestigatingUTC

    We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history.

    You can access your downloaded highlight by navigating to Notifications, where you’ll see “Your highlight is ready” along with a “Download” option.

    Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in.

Degraded responses from chat and agents
ResolvedMajor outage1 hour 56 minutes
  • ResolvedUTC

    We have released the fix and confirmed that functionality is now restored.

  • MonitoringUTC

    We have released the fix and are now monitoring the result.

  • IdentifiedUTC

    We've identified the root cause for this issue, and we are currently testing a fix.

  • InvestigatingUTC

    We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects.

Video Export & Transcript Processing Outage
Resolved4 hours 51 minutes
  • ResolvedUTC

    We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable.

    We apologize for any inconvenience this incident may have caused.

    If you have any further questions or continue to experience issues, please reach out to our support team.

  • MonitoringUTC

    The issue affecting video export and transcriptions has now been resolved.

    We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this.

    If you have any further questions or continue to experience issues, please reach out to our support team.

  • IdentifiedUTC

    Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information.

  • InvestigatingUTC

    Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible.

    We are currently investigating this incident.

Unable to load Projects
Resolved1 hour 22 minutes
  • ResolvedUTC

    The incident causing Projects to fail to load has been resolved, and we have confirmed that full functionality has been restored.

    You should now be able to load Projects normally without needing to use the chat or direct URL workarounds.

    We appreciate your patience and understanding while our team worked on the resolution.

    If you continue to experience any issues, please do not hesitate to reach out to our support team.

  • IdentifiedUTC

    We are currently implementing a fix for the incident where Projects are unable to load.

    While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via /settings/beta.

    We appreciate your continued patience. We will send a final update once full functionality is confirmed.

    Please reach out to our support team if you have further queries.

  • InvestigatingUTC

    We are currently investigating an incident where Projects are failing to load.

    As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via /settings/beta.

    We appreciate your patience as our team works to restore full functionality. We will keep you updated.

    Please reach out to our support team if you have further queries/

Citations in chat are currently unavailable
Resolved1 hour 39 minutes
  • ResolvedUTC

    The issue impacting citations (source links) within chat conversations has now been resolved. Thank you once again for your patience and understanding while we addressed this incident.

    If you continue to experience any unusual behavior with citations, please reach out to our support team.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are actively investigating an issue impacting the rendering and display of citations (source links) within chat conversations. We appreciate your patience as our team works to restore full functionality.

    Please reach out to our support team if you have further queries and we will keep you updated in the meanwhile.

Oct 2025

Dovetail AI features are unavailable
Resolved1 hour 40 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We have identified the issue and are deploying a fix

  • InvestigatingUTC
    We are currently investigating this incident.
Slow performance across Dovetail (US_A region)
ResolvedPartial outage3 hours 37 minutes
  • ResolvedUTC

    This incident has been resolved. Please reach out to our support team if you are still experiencing issues and we will be happy to investigate further/

  • IdentifiedUTC

    We’re currently investigating an incident causing overall slowness in Dovetail for users in the US A region. You may experience delays when loading pages, exporting data, or performing other actions. Our team is actively working to restore normal performance as soon as possible.

Dovetail experiencing slow or unavailable features (US East region)
ResolvedPartial outage3 hours 27 minutes
  • ResolvedUTC

    The issues related to an outage with our cloud provider have now been resolved. We’re continuing to monitor for any lingering errors, but all services are currently operating as expected.

    If you continue to experience issues, please:

    1. Retry your action.

    2. If the problem persists, contact Dovetail Support and we’ll be happy to investigate further.

  • IdentifiedUTC

    We are seeing degraded performance in Dovetail, due to underlying issues still present with our cloud provider. Some features may be slow to load, or unable to load entirely at this time. We are working with them to restore service as soon as possible.

Dovetail is currently down in all regions
ResolvedMajor outage3 hours 17 minutes
  • ResolvedUTC

    Dovetail is fully operational. Please reach out to support if you still experience any issues.

  • MonitoringUTC

    Our Cloud provider has implemented a fix, and services are slowly being restored. We will continue to monitor the issue and provide an update once full performance is restored. Thank you for your patience.

  • IdentifiedUTC

    Dovetail is currently unavailable due to a global outage affecting our cloud provider. We are monitoring the situation closely and actively working with our provider to resume service.

Degraded Website Performance – EU Region
ResolvedDegraded performance1 hour 1 minute
  • ResolvedUTC

    The recent performance issues affecting the website in the EU region have been resolved.

    All services are now operating normally. Thank you for your patience while we addressed the issue.

  • MonitoringUTC

    Our team is actively monitoring the situation, and services are beginning to recover. You may still notice occasional slow page loads or timeouts as performance stabilizes.

    We will continue to provide updates until full normal performance is restored. Thank you for your patience.

  • InvestigatingUTC

    Our website is currently slower than usual for users in the EU region due to high database load. Some pages may take longer to load or fail to respond occasionally.

    We’re working to resolve this issue and expect performance to improve soon.

Sep 2025

Free plan users unable to upgrade to a paid plan
ResolvedPartial outage1 hour 38 minutes
  • ResolvedUTC

    The issue that prevented Free plan users from upgrading to a paid plan has now been resolved. All upgrade flows are working as expected. Users may need to refresh their screen for the fix to take effect.

    Thank you for your patience while we worked on this.

  • IdentifiedUTC
    We’ve identified the issue blocking Free plan users from upgrading to a paid plan. A fix is being rolled out, and we’ll share an update once it’s fully deployed.
  • InvestigatingUTC
    We’ve identified an issue where users on our Free plan are currently unable to upgrade directly in-product. Our team is actively investigating the cause. Workaround: If you’d like to upgrade in the meantime, please reach out to our Support team, who can assist you with subscribing. We’ll provide updates here as soon as more information is available.
Users may experience login issues
ResolvedDegraded performance151 hours 23 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    The permanent fix requires users to clear their cache via hard refreshing. Using a different browser or incognito/private window is a workaround, but the existing browser/session will remain affected until the cache is cleared.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We have identified the cause and are working on a fix.
  • InvestigatingUTC
    We are currently investigating an issue where some users may experience issues with staying logged in. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved.
Users may experience redirect login issues
ResolvedPartial outage5 hours 10 minutes
  • ResolvedUTC

    This incident has been resolved. If you are still experiencing issues, please reach out to our support team at support@dovetail.com

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating an issue where some users may experience a redirect login loop. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved.
Dovetail may be slow to respond
Resolved1 hour 4 minutes
  • ResolvedUTC

    The issue causing slow performance with Dovetail has been resolved. We've confirmed that the system is now operating normally.

    We're continuing to monitor the situation to ensure stability. Please reach out to our support team if you are still experiencing issues.

    Thank you for your patience and understanding while we worked to fix this.

  • InvestigatingUTC

    We are currently investigating an issue causing slow performance with Dovetail. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible.

    We will provide another update as soon as we have more information. Please reach out to our support team if you need further support.

    Thank you for your patience and understanding.

Some users are experiencing slow page loads
ResolvedMajor outage47 minutes
  • ResolvedUTC

    This incident has been resolved. Page loads in the US region are now performing as expected. Thanks for your patience while we worked to restore normal performance.

  • InvestigatingUTC
    We are currently investigating reports of slow page loads affecting some users in the US region. Pages are loading, but may take longer than expected. We’ll provide updates as soon as we have more information.

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