Dovetail - Users may experience login issues – Incident details

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Users may experience login issues

ResolvedDegraded performance151 hours 23 minutes

Affected

Dovetail web application

Degraded performance from 8:00 PM to 7:52 AM, Operational from 7:52 AM to 3:23 AM

Authentication

Degraded performance from 8:00 PM to 7:52 AM, Operational from 7:52 AM to 3:23 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    The permanent fix requires users to clear their cache via hard refreshing. Using a different browser or incognito/private window is a workaround, but the existing browser/session will remain affected until the cache is cleared.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We have identified the cause and are working on a fix.
  • InvestigatingUTC
    We are currently investigating an issue where some users may experience issues with staying logged in. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved.