Dovetail - Degraded responses from chat and agents – Incident details

All systems operational

Degraded responses from chat and agents

Resolved
Major outage
Started about 5 hours agoLasted about 2 hours

Affected

Dovetail web application

Major outage from 3:22 AM to 5:19 AM

Magic features

Major outage from 3:22 AM to 5:19 AM

Updates
  • Resolved
    Resolved

    We have released the fix and confirmed that functionality is now restored.

  • Monitoring
    Monitoring

    We have released the fix and are now monitoring the result.

  • Identified
    Identified

    We've identified the root cause for this issue, and we are currently testing a fix.

  • Investigating
    Investigating

    We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects.