Dovetail - Degraded responses from chat and agents – Incident details

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Degraded responses from chat and agents

ResolvedMajor outage1 hour 56 minutes
  • ResolvedUTC

    We have released the fix and confirmed that functionality is now restored.

  • MonitoringUTC

    We have released the fix and are now monitoring the result.

  • IdentifiedUTC

    We've identified the root cause for this issue, and we are currently testing a fix.

  • InvestigatingUTC

    We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects.