Dovetail - Notice history

All systems operational

100.0% uptime

Projects - Operational

100.0% uptime
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Channels - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Chat - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Agents - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Ask Dovetail - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Billing & payments - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Authentication - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Docs - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Integrations - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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API and MCP - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Marketing website - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
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Notice history

View current status

May 2022

Video highlights not working
ResolvedPartial outage48 minutes
  • ResolvedUTC

    The incident has been resolved

  • MonitoringUTC

    We've deployed a fix, users should be able to play highlights in Stories and hightlight tables after giving the page a refresh. We're monitoring for any further issues.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented

  • InvestigatingUTC

    We are currently investigating an issue playing video highlights from within Stories and highlight tables. A workaround is to play the video from within the note screen. We're investigating the cause of the issue and will post updates here.

Public access published insights are not available
ResolvedPartial outage33 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    When sharing a page containing publicly accessible published insights, they will not appear or fail to load. We are investigating the issue.

MAY15
Scheduled DB Maintenance
CompletedMaintenance21 minutes
  • CompletedMay 15, 2022 at 12:21 AMUTC

    The scheduled maintenance has been completed.

  • UpdateMay 15, 2022 at 12:19 AMUTC

    Verification is currently underway for the maintenance items.

  • In progressMay 15, 2022 at 12:02 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedMay 11, 2022 at 8:43 AMUTC

    We will be undergoing scheduled maintenance during this time.

Degraded performance
Resolved59 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    Dovetail is currently experiencing degraded performance, our engineers are currently investigating this issue

Emails temporarily unavailable
ResolvedDegraded performance2 hours 28 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    Due to an upstream provider issue, Dovetail currently can not send outbound emails. This effects sharing, invites and new sign up email verification. We are working with our provider to solve this issue.

Apr 2022

Intermittent video playback issues
ResolvedDegraded performance
  • ResolvedUTC

    This incident has been resolved. Users with lingering video buffer issues from videos loaded within the past 2 days may need to reload the page with Developer Tools open, and Disable Cache checked in the Network tab: https://www.technipages.com/google-chrome-how-to-completely-disable-cache .

  • UpdateUTC

    A small number of users are still affected by this issue. We've cleared the CloudFront cache used to fetch video files to attempt to remediate the issue more quickly. Affected users can also accelerate the remediation by trying reloading the page with Developer Tools open with Disable Cache enabled in the Network tab: https://www.technipages.com/google-chrome-how-to-completely-disable-cache . Users still affected can also try fully clearing their browser caches: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop . Note, this will also clear cookies and log you out of Dovetail and other sites used on that browser.

  • UpdateUTC

    We are continuing to monitor for any further issues. Some videos loaded in your browser before the fix was deployed may still not play correctly. Hard-reloading Dovetail in your browser (Cmd + Shift + R on Mac, Ctrl + Shift + R on Windows) and then playing the video again, or playing the video in a different browser, can mitigate the issue.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are continuing to investigate reported issues of intermittent video playback failures across Dovetail.

  • IdentifiedUTC

    We have identified a potential solution and will be rolling it out and monitoring shortly.

  • InvestigatingUTC

    We are currently investigating an issue where videos in Dovetail fail to play or get stuck buffering after a period of time.

Video playback has degraded performance
ResolvedDegraded performance39 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating this issue.

Mar 2022

Unable to hide or reorder fields in project table views
ResolvedDegraded performance13 hours 22 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently investigating this issue.

Adding projects references to stories fails for all customers
ResolvedDegraded performance3 hours 7 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently investigating this issue.

Dovetail homepage unavailable for some customers
ResolvedDegraded performance54 minutes
  • ResolvedUTC

    This issue has now been resolved.

  • IdentifiedUTC

    The homepage (https://dovetailapp.com/home/) is unavailable for some customers on our Analysis plan. Affected customers will see a message stating that they do not have access. We have identified the issue, and are currently working on a fix.

All images fail to load
ResolvedDegraded performance22 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are currently investigating this issue.

Dovetail unavailable for all users
ResolvedPartial outage

  • This outage is part of a larger incident where Dovetail becomes briefly unavailable for users during peak usage. We are currently investigating the root cause of the issue and putting remediations in place to prevent further disruption.

    UTC

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