Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Channels - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Ask Dovetail - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Magic features - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Billing & payments - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Authentication - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Integrations - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

API - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Notice history

Aug 2022

Canvas won't load under certain circumnstances
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

Creating / updating notes / insights / stories / comments / readmes is failing for some users
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    - Markup / Playback users who are not contributors/managers in Backstage cannot edit notes / insights / stories / comments / homepages that reference People

Customers using Okta for SSO may experience issues with authentication
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

Creating / updating notes / insights / stories / comments / readmes is failing for some users
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    The fix has been deployed and the issues have been resolved. We are monitoring for further issues

  • Update
    Update

    We are deploying a fix for the issues and will begin monitoring for further problems

  • Identified
    Identified

    The scope of the issue has been identified and we are working on a fix. - Viewers cannot create inline comments - Playback users without Markup access cannot edit stories with references to entities within projects - Markup / Playback users without Backstage access cannot edit notes / insights / stories / comments / homepages that reference People

  • Investigating
    Investigating

    We are currently investigating this issue.

Sentiment analysis is not being carried out on imported notes
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    Notes imported via zapier or CSV import with sentiment analysis requested are currently not going through the sentiment analysis process. We are investigating this issue.

Jul 2022

Issues with Zoom imports, Google imports and Unsplash cover photos
  • Resolved
    Resolved

    A fix has been implemented a fix and are monitoring the results

  • Investigating
    Investigating

    We are investigating reports of issues with Zoom imports, Google imports, and Unsplash cover photos.

Jun 2022

Unable able to setup new Zapier integrations
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have identified and fixed the issue, we will continue to monitor this

  • Investigating
    Investigating

    We are investigating reports of customers not being able to set up new Zapier integrations. This is not impacting customers that already have this setup.

Some users may not be able to SSO
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    As some SSO providers use CloudFlare which is currently experiencing an outage, you may not be able to log in.

Users unable to access Dovetail
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Dovetail is currently experiencing degraded performance, and some users may be unable to access the site. Our engineers are currently investigating this issue.

Video uploads and audio transcriptions failing to process
  • Resolved
    Resolved

    The incident has been resolved

  • Monitoring
    Monitoring

    Our upstream service provider is recovering and we have applied an additional fix to process videos using an alternate method. Processing may be slow as we work through a backlog of videos.

  • Update
    Update

    Newly uploaded videos are failing to process. Highlight reel exports and audio transcription are also impacted.

  • Investigating
    Investigating

    Due an issue with an upstream service provider, some video processing may take a longer time than usual or fail.

Unable to play videos in Dovetail
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been deployed. Users will need to refresh the tab if it was open since before the incident started before attempting to try to play the video again.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue.

Jun 2022 to Aug 2022

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