Projects - Operational
Projects
Channels - Operational
Channels
Chat - Operational
Chat
Agents - Operational
Agents
Ask Dovetail - Operational
Ask Dovetail
Billing & payments - Operational
Billing & payments
Authentication - Operational
Authentication
Docs - Operational
Docs
Integrations - Operational
Integrations
API and MCP - Operational
API and MCP
Marketing website - Operational
Marketing website
Notice history
View current statusMay 2025
- Resolved · UTC
We have successfully resolved this incident! Chat is now accessible again.
Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing any issues. - Identified · UTC
We have identified the issue that is causing chat to crash and the team are currently implementing a fix. We will continue to provide updates as we make progress.
We have currently turned the feature off, but we thank you for your patience and understanding. We hope to have the issue resolved shortly. - Investigating · UTC
We’ve identified an issue where using contextual chat beta causes Dovetail to crash. Refreshing the page fixes the issue. We’ll provide an update as soon as we’ve implemented a fix, sorry for the inconvenience caused!
- Resolved · UTC
We have successfully resolved this incident!
Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing any issues. - Investigating · UTC
Users are unable to login to Dovetail, we've identified the issue and are implementing a fix.
Apr 2025
- Resolved · UTC
We have successfully resolved the issue affecting insight summaries.
We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.
- Identified · UTC
We are currently addressing an issue that is affecting the generation of insight summaries. Our team is working diligently to resolve the problem, and we will continue to provide updates as progress is made.
We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.
Thank you for your patience and understanding.
- Resolved · UTC
We have successfully implemented a fix and our team will continue to monitor the situation.
Please reach out to our support team if you are still experiencing issues or refresh your browser.Thank you for your patience, and we apologize for any inconvenience caused.
- Identified · UTC
We are currently working on an issue where files imported from Zoom, Google Drive, and OneDrive are redirecting to a non-existent URL.
Workaround:
To access your files, please click on the "Data" tab or navigate directly to the folder where the file was uploaded.We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Our team is actively working on a solution.
If you have any questions or need further assistance, please don’t hesitate to contact our support team. We will continue to share updates as progress is made.
- Resolved · UTC
We have successfully resolved the issue affecting file imports from Zoom, Google Drive, and OneDrive. All affected files have now been processed, and the system is functioning as expected.
We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.
- Monitoring · UTC
We have identified the issue and implemented a fix. Currently, we are monitoring the system as a backlog of files are still being processed.
Some files may still be delayed while the queue is cleared. We appreciate your patience and understanding.
We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.