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Notice history
View current statusApr 2025
- Resolved · UTC
We have successfully resolved the issue affecting insight summaries.
We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.
- Identified · UTC
We are currently addressing an issue that is affecting the generation of insight summaries. Our team is working diligently to resolve the problem, and we will continue to provide updates as progress is made.
We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.
Thank you for your patience and understanding.
- Resolved · UTC
We have successfully implemented a fix and our team will continue to monitor the situation.
Please reach out to our support team if you are still experiencing issues or refresh your browser.Thank you for your patience, and we apologize for any inconvenience caused.
- Identified · UTC
We are currently working on an issue where files imported from Zoom, Google Drive, and OneDrive are redirecting to a non-existent URL.
Workaround:
To access your files, please click on the "Data" tab or navigate directly to the folder where the file was uploaded.We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Our team is actively working on a solution.
If you have any questions or need further assistance, please don’t hesitate to contact our support team. We will continue to share updates as progress is made.
- Resolved · UTC
We have successfully resolved the issue affecting file imports from Zoom, Google Drive, and OneDrive. All affected files have now been processed, and the system is functioning as expected.
We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.
- Monitoring · UTC
We have identified the issue and implemented a fix. Currently, we are monitoring the system as a backlog of files are still being processed.
Some files may still be delayed while the queue is cleared. We appreciate your patience and understanding.
We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.
Feb 2025
- Resolved · UTC
This incident has now been resolved.
We are continuing to monitor the situation to ensure stability. If you are experiencing any issues, please try refreshing your browser or reach out to our support team.
We sincerely apologize for any inconvenience caused.
- Monitoring · UTC
We are actively investigating an ongoing major incident. Our team has identified the root cause and are rolling out a resolution.
If you are seeing issues, please try refreshing your browser. We will continue to monitor the situation and provide updates as more information becomes available.
We appreciate your continued patience and understanding.
- Identified · UTC
We have identified the cause of this incident and the team are currently implementing a fix.
We will continue to provide updates as we make progress.
Thank you for your patience and understanding. - Update · UTC
We are currently investigating a major incident impacting our US customers. Our team is working diligently to identify the root cause and resolve the issue as quickly as possible.
We will provide updates as new information becomes available. We appreciate your patience and understanding during this time.
- Investigating · UTCWe are currently investigating this incident.