Dovetail - Imports from Google Drive are failing for some users – Incident details

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Imports from Google Drive are failing for some users

ResolvedPartial outage20 hours 4 minutes

Affected

Dovetail web application

Degraded performance from 3:22 AM to 11:26 PM

Projects

Degraded performance from 3:22 AM to 11:26 PM

Integrations

Partial outage from 3:22 AM to 11:26 PM

  • ResolvedUTC

    This incident is now resolved, and all Google Drive imports are now being uploaded successfully. Please let us know if you are still experiencing any issues. Apologies for the inconvenience caused!

  • MonitoringUTC

    We’ve identified what seems to have been the issue and have implemented a fix and are currently monitoring the result. Please let us know if you’re still experiencing issues uploading files from Google Drive.

  • InvestigatingUTC

    We are currently investigating this incident. In the meantime, users can upload files by downloading them from Google Drive and uploading them to Dovetail manually. We apologize for the inconvenience caused.