This outage impacts the ability to integrate Dovetail with Google Drive, preventing direct file uploads from Google Meet, Docs, Sheets, and all other files from Google Drive. In the meantime, files can still be manually downloaded from Google Drive and uploaded into Dovetail.
Update on the ongoing issue
The outage occurred when our Google Drive integration became unverified due to a lapsed annual verification process. We've been working around the clock with Google's Trust & Safety team to rectify the issue.
We have escalated the issue with Google and are actively working on the verification process. At this point, we don’t have an exact ETA on when this will be resolved, but we will provide daily updates.
In the meantime, we have disabled the ability to connect with Google Drive. You are still able to import files to Dovetail by downloading them from Google Drive and manually uploading them to your Dovetail workspace via Import → Browse → Upload files.
We apologize for any inconvenience caused by this outage and thank you for your ongoing patience while our team rectifies the issue.
Our core services remain unaffected but if you need any support please don’t hesitate to reach out to our support team.
