Dovetail - Notice history

Experiencing partially degraded performance

100% - uptime

Projects - Operational

100% - uptime
Dec 2025 · 99.26%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Channels - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Chat - Degraded performance

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Agents - Degraded performance

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Ask Dovetail - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 99.97%

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Dec 2025
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Feb 2026

Billing & payments - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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Feb 2026

Authentication - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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Feb 2026

Docs - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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Integrations - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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API and MCP - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Marketing website - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
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Feb 2026

Notice history

Feb 2026

Ask Dovetail performance issue
  • Resolved
    UTC
    Resolved

    We've diagnosed the issue and confirmed that the incident has not impacted any customer workspaces. Please reach out to support@dovetail.com if you are finding any Ask Dovetail related issues in your workspace.

  • Identified
    UTC
    Identified

    We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace.

    As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams.

Jan 2026

No notices reported this month

Dec 2025

Users unable to open data or insights
  • Resolved
    UTC
    Resolved

    The issue has been resolved. To see the changes, you may need to hard refresh your browser.

    Thank you for your patience!

  • Identified
    UTC
    Identified

    We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved.

  • Update
    UTC
    Update

    This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content.

    We're still actively investigating.

  • Investigating
    UTC
    Investigating

    Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond.

    Workaround:
    If available, users can still access content by opening the direct URL associated with the data.

    Status:
    Our team is currently investigating the issue. We’ll share updates here as we learn more.

Videos stuck in “Processing” state
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com.

  • Identified
    UTC
    Identified

    We have found the root cause and are working on a fix. We appreciate your patience!

  • Investigating
    UTC
    Investigating

    We’re currently investigating an issue where videos uploaded to Dovetail remain in a “Processing, come back soon” state. While transcripts and suggested highlights are completing normally, the video itself is unavailable.

    Our team is actively looking into this, and we’ll share an update as soon as we have more information.

    Thank you for your patience!

Issue with loading folders and projects under 'Browse' page
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    UTC
    Resolved

    We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at support@dovetail.com

  • Investigating
    UTC
    Investigating

    We are currently investigating two issues affecting the Browse page:

    1. "All" filter not working — Selecting the All filter displays all folders as empty, even when they contain projects.

    2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load.

    These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using Search or under Your work.

Dec 2025 to Feb 2026

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