Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Core - Europe - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Website - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Community - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Notice history

Mar 2024

Some customers are incorrectly shown an empty state in folders
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We've identified the problem and are working on a fix

  • Investigating
    Investigating
    We are currently investigating this incident.
Search is not working
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Fix released. Continuing to monitor performance.

Slight increase in latency in oauth signups
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2024

Project readmes fail to load
  • Resolved
    Resolved

    This incident has been resolved. Please refresh your browser to pick up the fix. Apologies again for the inconvenience.

  • Identified
    Identified

    We're currently working on a fix. Apologies for the inconvenience!

Tag page is currently unavailable.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Some file uploads are failing
  • Resolved
    Resolved

    A remediation has been deployed, and all file uploads should work again. Please refresh your browser to pick up the fix.

    We're still working on fixing previous failed uploads. We'll post an update when that is complete.

  • Investigating
    Investigating

    Some file uploads fail, with a "Processing failed" error message. We're currently investigating this incident, and apologise for the inconvenience.

Project export is currently unavailable
  • Resolved
    Resolved

    This incident has been resolved. Please refresh your page.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Jan 2024

Dovetail is unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Insight creation and editing is broken
  • Resolved
    Resolved

    This incident has been resolved. To pick up the fix, please refresh Dovetail in your browser. Thank you for your patience while we worked on this, and apologies again for any inconveniences we've caused!

  • Identified
    Identified

    Insight editing is currently broken. We're working on a fix right now. Apologies for the inconvenience!

Canvas clustering removes text objects
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Notes editor experiencing issues with video and audio file uploads
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

User invites from settings page not working
  • Resolved
    Resolved

    This incident has been resolved. Apologies for the inconvenience!

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    User invites from the Settings > User page currently do not work. As a workaround, invite users via the Project or Folder share flows.

Jan 2024 to Mar 2024

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