Dovetail - Notice history

Core - Europe experiencing degraded performance

100% - uptime

Core - USA - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 99.98%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Core - Europe - Degraded performance

100% - uptime
Aug 2024 · 100.0%Sep · 99.98%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Website - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Community - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

Magic Features experience degraded.
  • Identified
    Identified

    We have identified the issue and are actively working to implement a solution.


    Please note that you may continue to experience slower response times when using Magic Highlights until the resolution is in place.

    We appreciate your understanding as we work to solve this issue.

  • Investigating
    Investigating

    We are currently investigating an issue affecting some of Dovetail's Magic features in the EU region.

    As a result, you may experience slower response times when using Magic Highlights.

    We are treating this matter with urgency and are actively working to resolve the issue.
    Thank you for your understanding.

Sep 2024

Small number of transcription languages not currently working
  • Resolved
    Resolved

    This incident has now been resolved. Apologies for any inconvenience caused.

    Please reach out to our support team if you are still experiencing issues.

  • Identified
    Identified

    We have identified the issue and currently implementing a fix.

OneDrive not working in slash command dropdown
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Dovetail is unavailable
  • Resolved
    Resolved

    This incident has been resolved, apologies once again for any inconvenience caused.

    Please reach out to our support team if you are still experiencing issues.

  • Investigating
    Investigating

    Dovetail is currently unavailable for all users. We're investigating this issue and hope to resolve it as soon as possible. We apologize for any inconvenience, and we'll provide updates here as soon as we can.

Import button is broken
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Users are unable to import data into note, tag, or insight views via the "Import" button. In the meantime, for non-CSV files, the workaround is to manually drag and drop files onto a note or insight view in your project.

    We have identified the issue and are working to resolve it quickly.

    We sincerely apologize for any inconvenience this is causing and if you need any support please don’t hesitate to reach out to our support team.

  • Investigating
    Investigating
    We are currently investigating this incident.
Feed creation is temporarily unavailable on the home page
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2024

Login page is inaccessible
  • Resolved
    Resolved

    We have rolled back the offending change and the issue is now resolved.

  • Identified
    Identified

    The login page is currently inaccessible to users who are signed out. We have identified the issue and are waiting for the fix to be released.

Aug 2024 to Oct 2024

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