Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Feb 2025 · 99.87%Mar · 100.0%Apr · 99.98%

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Feb 2025
Mar 2025
Apr 2025

Channels - Operational

100% - uptime
Feb 2025 · 99.87%Mar · 100.0%Apr · 99.98%

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Feb 2025
Mar 2025
Apr 2025

Ask Dovetail - Operational

100% - uptime
Feb 2025 · 99.87%Mar · 100.0%Apr · 99.98%

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Feb 2025
Mar 2025
Apr 2025

Magic features - Operational

100% - uptime
Feb 2025 · 99.87%Mar · 100.0%Apr · 99.98%

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Feb 2025
Mar 2025
Apr 2025

Billing & payments - Operational

100% - uptime
Feb 2025 · 99.87%Mar · 100.0%Apr · 99.98%

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Feb 2025
Mar 2025
Apr 2025

Authentication - Operational

100% - uptime
Feb 2025 · 99.87%Mar · 100.0%Apr · 99.98%

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Feb 2025
Mar 2025
Apr 2025

Integrations - Operational

100% - uptime
Feb 2025 · 99.92%Mar · 100.0%Apr · 99.96%

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Feb 2025
Mar 2025
Apr 2025

API - Operational

100% - uptime
Feb 2025 · 99.92%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Uploads, transcriptions, summaries, and other core features are currently not available
  • Resolved
    Resolved

    This incident has now been resolved, and all core functionality is back online. Please let us know if you're still experiencing any issues. We apologize for any inconvenience caused.

  • Investigating
    Investigating

    We are currently investigating an incident that impacts core features within Dovetail across all workspaces. We apologize for any inconvenience, and we'll provide an update as soon as possible.

Some users are unavailable to generate insight summaries
  • Resolved
    Resolved

    We have successfully resolved the issue affecting insight summaries.

    We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.

  • Identified
    Identified

    We are currently addressing an issue that is affecting the generation of insight summaries. Our team is working diligently to resolve the problem, and we will continue to provide updates as progress is made.

    We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

    Thank you for your patience and understanding.

Importing files from integrations lands on incorrect page redirect
  • Resolved
    Resolved

    We have successfully implemented a fix and our team will continue to monitor the situation.

    Please reach out to our support team if you are still experiencing issues or refresh your browser.

    Thank you for your patience, and we apologize for any inconvenience caused.

  • Identified
    Identified

    We are currently working on an issue where files imported from Zoom, Google Drive, and OneDrive are redirecting to a non-existent URL.

    Workaround:
    To access your files, please click on the "Data" tab or navigate directly to the folder where the file was uploaded.

    We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Our team is actively working on a solution.

    If you have any questions or need further assistance, please don’t hesitate to contact our support team. We will continue to share updates as progress is made.

Audio and video files have issues processing
  • Resolved
    Resolved

    We have successfully resolved the issue affecting file imports from Zoom, Google Drive, and OneDrive. All affected files have now been processed, and the system is functioning as expected.

    We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.

  • Monitoring
    Monitoring

    We have identified the issue and implemented a fix. Currently, we are monitoring the system as a backlog of files are still being processed.

    Some files may still be delayed while the queue is cleared. We appreciate your patience and understanding.

    We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Issue importing data via OneDrive and Google Drive
  • Resolved
    Resolved

    We have successfully implemented a fix and our team will continue to monitor the situation.

    Please reach out to our support team if you are still experiencing issues or refresh your OneDrive integration.

    Thank you for your patience, and we apologize for any inconvenience caused.

  • Identified
    Identified

    We have identified a potential cause of the issue where users are experiencing difficulties importing videos from their OneDrive or Google Drive integrations. Our team is actively implementing a fix.

    In the meantime, as a workaround, users can download their videos and upload them directly from their computer.

    We apologize for any inconvenience this may cause and appreciate your patience. We will continue to provide updates as we make progress.

  • Investigating
    Investigating

    We are currently investigating an issue where users are experiencing difficulties importing videos directly from their OneDrive or Google Drive integrations.

    Our team is actively working to resolve this as quickly as possible. In the meantime, as a workaround, users can download their videos and upload them directly from their computer.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as we make progress on resolving the issue.

Mar 2025

Intermittent Zapier integration authentication issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some users are seeing JWT expired errors in our Zapier integration. We're investigating the cause and the team is working on a fix.

Feb 2025

Dovetail service is partially degraded
  • Resolved
    Resolved

    This incident has now been resolved.

    We are continuing to monitor the situation to ensure stability. If you are experiencing any issues, please try refreshing your browser or reach out to our support team.

    We sincerely apologize for any inconvenience caused.

  • Monitoring
    Monitoring

    We are actively investigating an ongoing major incident. Our team has identified the root cause and are rolling out a resolution.

    If you are seeing issues, please try refreshing your browser. We will continue to monitor the situation and provide updates as more information becomes available.

    We appreciate your continued patience and understanding.

  • Identified
    Identified

    We have identified the cause of this incident and the team are currently implementing a fix.

    We will continue to provide updates as we make progress.

    Thank you for your patience and understanding.

  • Update
    Update

    We are currently investigating a major incident impacting our US customers. Our team is working diligently to identify the root cause and resolve the issue as quickly as possible.

    We will provide updates as new information becomes available. We appreciate your patience and understanding during this time.

  • Investigating
    Investigating
    We are currently investigating this incident.
Dovetail unavailable for all customers.
  • Resolved
    Resolved

    The issue has been identified and successfully resolved. Thank you for your patience.

  • Investigating
    Investigating

    Dovetail is currently unavailable for all customers. Our team is actively investigating the issue and we’ll keep you updated with regular progress reports. We appreciate your patience.

Marketing website is down for some users
  • Resolved
    Resolved

    The marketing website is down for some users, but the application is unaffected. We have identified the cause of this incident as a third party outage which is being resolved, and are monitoring the progress of the resolution.

    If you cannot log in from the marketing website, please go to your workspace subdomain directly.

Feb 2025 to Apr 2025

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