Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Apr 2025 · 99.98%May · 99.92%Jun · 99.83%

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Apr 2025
May 2025
Jun 2025

Channels - Operational

100% - uptime
Apr 2025 · 99.98%May · 99.92%Jun · 99.83%

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Apr 2025
May 2025
Jun 2025

Ask Dovetail - Operational

100% - uptime
Apr 2025 · 99.98%May · 99.92%Jun · 99.83%

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Apr 2025
May 2025
Jun 2025

Magic features - Operational

100% - uptime
Apr 2025 · 99.98%May · 99.86%Jun · 99.83%

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Apr 2025
May 2025
Jun 2025

Billing & payments - Operational

100% - uptime
Apr 2025 · 99.98%May · 99.92%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Authentication - Operational

100% - uptime
Apr 2025 · 99.98%May · 99.92%Jun · 99.76%

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Apr 2025
May 2025
Jun 2025

Integrations - Operational

100% - uptime
Apr 2025 · 99.13%May · 100.0%Jun · 99.83%

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Apr 2025
May 2025
Jun 2025

API - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Marketing website - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 99.81%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Some core functions of Dovetail may be delayed or unavailable.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have found the cause of the problem. We are working to put in a place fix, we apologise for any inconvicence caused

Some users unable to login
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're currently investigating an issue where some users are unable to log in using their existing credentials.

    We’ve identified the cause and are working to resolve the issue. We’ll continue to provide updates here as we make progress and appreciate your patience.

Dovetail.com marketing website is down
  • Resolved
    Resolved

    Our marketing website (dovetail.com) is now stable and we are confident this incident is now resolved.

    ✅ Dovetail remains fully operational — please note, the product has been unaffected during this time and customers can continue to login and use the product as usual.

    Thank you for your patience and please reach out to our support team on support@dovetail.com if you are still experiencing any issues.

  • Monitoring
    Monitoring
    While services are slowly returning to normal, we are still experiencing issues with our marketing website ([dovetail.com](http://dovetail.com)) in both Australia and New Zealand. ✅ **Dovetail remains fully operational** — please note, the product has been unaffected during this time and customers can continue to [login](https://dovetail.com/start) and use the product as usual. Thank you for your patience and please [reach out to our support team](https://dovetail.com/help/) if you are experiencing any issues.
  • Resolved
    Resolved

    Services are now returning to normal and our marketing website (dovetail.com) is accessible again. We are continuing to monitor the situation.

    ✅ Dovetail remains fully operational — please note, the product has been unaffected during this time and customers can continue to access and use the product as usual.

    Thank you for your patience and please reach out to our support team if you are still experiencing any issues.

  • Identified
    Identified
    Our marketing site is temporarily unavailable due to an ongoing outage with our hosting provider. We are working on a interim solution and will update as soon as service is restored. ✅ **Dovetail remains fully operational** — customers can continue to access and use the product as usual. Thank you for your patience and please [reach out to our support team](https://dovetail.com/help/) for any questions or queries.

May 2025

Project exports are failing for all users
  • Resolved
    Resolved

    A fix has been rolled out and we've confirmed project exports are now working again. Apologies again for the inconvenience!

  • Identified
    Identified

    We've identified the cause and are rolling out a fix.

  • Investigating
    Investigating

    We're currently investigating an issue affecting project exports, causing them to fail. We'll provide an update as soon as we've identified the cause. Apologies for any inconvenience caused.

Slash commands are not working on insights
  • Resolved
    Resolved

    The issue has been identified and we are rolling out a fix. Slash commands will be working again shortly. Apologies again for the inconvenience caused!

  • Investigating
    Investigating

    Users are unable to add references to insights using the slash command menu. We're currently investigating the root cause and should hopefully have this resolved soon. Apologies for any inconvenience caused.

Contextual chat beta is down
  • Resolved
    Resolved

    We have successfully resolved this incident! Chat is now accessible again.

    Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing any issues.

  • Identified
    Identified

    We have identified the issue that is causing chat to crash and the team are currently implementing a fix. We will continue to provide updates as we make progress.

    We have currently turned the feature off, but we thank you for your patience and understanding. We hope to have the issue resolved shortly.

  • Investigating
    Investigating

    We’ve identified an issue where using contextual chat beta causes Dovetail to crash. Refreshing the page fixes the issue. We’ll provide an update as soon as we’ve implemented a fix, sorry for the inconvenience caused!

Dovetail is down for all users
  • Resolved
    Resolved

    We have successfully resolved this incident!

    Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing any issues.

  • Investigating
    Investigating

    Users are unable to login to Dovetail, we've identified the issue and are implementing a fix.

Public Data unavailable to unauthenticated viewers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Apr 2025

Imports from Google Drive are failing for some users
  • Resolved
    Resolved

    This incident is now resolved, and all Google Drive imports are now being uploaded successfully. Please let us know if you are still experiencing any issues. Apologies for the inconvenience caused!

  • Monitoring
    Monitoring

    We’ve identified what seems to have been the issue and have implemented a fix and are currently monitoring the result. Please let us know if you’re still experiencing issues uploading files from Google Drive.

  • Investigating
    Investigating

    We are currently investigating this incident. In the meantime, users can upload files by downloading them from Google Drive and uploading them to Dovetail manually. We apologize for the inconvenience caused.

Uploads, transcriptions, summaries, and other core features are currently not available
  • Resolved
    Resolved

    This incident has now been resolved, and all core functionality is back online. Please let us know if you're still experiencing any issues. We apologize for any inconvenience caused.

  • Investigating
    Investigating

    We are currently investigating an incident that impacts core features within Dovetail across all workspaces. We apologize for any inconvenience, and we'll provide an update as soon as possible.

Some users are unavailable to generate insight summaries
  • Resolved
    Resolved

    We have successfully resolved the issue affecting insight summaries.

    We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.

  • Identified
    Identified

    We are currently addressing an issue that is affecting the generation of insight summaries. Our team is working diligently to resolve the problem, and we will continue to provide updates as progress is made.

    We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

    Thank you for your patience and understanding.

Importing files from integrations lands on incorrect page redirect
  • Resolved
    Resolved

    We have successfully implemented a fix and our team will continue to monitor the situation.

    Please reach out to our support team if you are still experiencing issues or refresh your browser.

    Thank you for your patience, and we apologize for any inconvenience caused.

  • Identified
    Identified

    We are currently working on an issue where files imported from Zoom, Google Drive, and OneDrive are redirecting to a non-existent URL.

    Workaround:
    To access your files, please click on the "Data" tab or navigate directly to the folder where the file was uploaded.

    We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Our team is actively working on a solution.

    If you have any questions or need further assistance, please don’t hesitate to contact our support team. We will continue to share updates as progress is made.

Audio and video files have issues processing
  • Resolved
    Resolved

    We have successfully resolved the issue affecting file imports from Zoom, Google Drive, and OneDrive. All affected files have now been processed, and the system is functioning as expected.

    We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.

  • Monitoring
    Monitoring

    We have identified the issue and implemented a fix. Currently, we are monitoring the system as a backlog of files are still being processed.

    Some files may still be delayed while the queue is cleared. We appreciate your patience and understanding.

    We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Apr 2025 to Jun 2025

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