Dovetail - Notice history

All systems operational

100.0% uptime

Projects - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
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Channels - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
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May 2023

Chat - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
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Agents - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Ask Dovetail - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Billing & payments - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Authentication - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Docs - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Integrations - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

API and MCP - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Marketing website - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

View current status

May 2023

Contact form is broken
Resolved47 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We have determined a fix for the incident, and are deploying the changes now.

  • InvestigatingUTC

    We are currently investigating this incident. In the meantime, please email us at hello@dovetailapp.com if you would like to contact us.

Duplicate project is timing out for some customers
ResolvedDegraded performance71 hours 6 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    Fixes have been identified and are being implemented

  • InvestigatingUTC

    We are currently investigating this incident.

MAY13
Database maintenance
CompletedMaintenance2 hours
  • CompletedMay 14, 2023 at 1:00 AMUTC

    Maintenance has completed successfully

  • In progressMay 13, 2023 at 11:00 PMUTC

    Maintenance is now in progress

  • PlannedMay 13, 2023 at 11:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Copy and pasting reels can cause formatting / document issues
Resolved72 hours 59 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We have identified the problem, and are working on a fix for this incident.

PDF highlights may not render properly
Resolved2 hours 52 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    A fix has been raised, and we are waiting to deploy it.

  • IdentifiedUTC

    Customers have reported that some PDF highlight text is blank when viewed in search, via references, or on the highlights page.

    We are currently investigating a fix.

Apr 2023

Highlights and note edits failing to save
ResolvedDegraded performance2 hours 39 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    For users who had an editor open, changes made may have failed to save for up to 2 hour and 40 minutes, or until the page was refreshed.

    This incident has been resolved.

APR30
High priority database maintenance
CompletedMaintenance1 hour 53 minutes
  • CompletedApril 30, 2023 at 3:53 AMUTC

    Maintenance has been completed successfully 👍

  • In progressApril 30, 2023 at 2:00 AMUTC

    Maintenance is now in progress

  • PlannedApril 30, 2023 at 2:00 AMUTC

    We are planning for scheduled maintenance during this time. Dovetail will be unavailable for up to an hour, sometime during this time period.

Highlights may not appear in notes
ResolvedDegraded performance21 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating this incident.

Editor might not be saving your data as expected
ResolvedDegraded performance26 hours 21 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    A fix has been identified.

  • InvestigatingUTC

    We have identified a potential issue where data is not being saved when making changes in our editor, specifically when adding headers.

Degraded search performance
ResolvedDegraded performance122 hours 40 minutes
  • ResolvedUTC

    Search performance has reverted to normal levels since remediation was implemented.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are seeing degraded search performance and timeouts. We are currently investigating the issue and planning remediation.

Mar 2023

“Something went wrong” when adding a document to the workspace home
ResolvedPartial outage3 hours 26 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are aware of an issue where some customers may experience a “something went wrong” error when trying to edit notes and insights and are investigating.

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