Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Channels - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Ask Dovetail - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Magic features - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Billing & payments - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Authentication - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Integrations - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

API - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Notice history

Jan 2022

No notices reported this month

Dec 2021

Multimedia processing outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    AWS has remediated their incident and our multimedia processing is working through the failed jobs.

  • Identified
    Identified

    We have identified AWS – one of our service providers – is having an outage that is affecting our ability to process multimedia files.

  • Investigating
    Investigating

    We are currently investigating this issue.

Incident at AWS causing issues in Dovetail
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    AWS is currently experiencing a widespread incident which is effecting Dovetail. Customers have reported experiencing issues with video playback. AWS have identified the issue and are implementing a fix

Slow audio video processing
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    Audio and video files are taking longer to process than usual. The problem has been identified and a fix is being implemented

Nov 2021

Crashing when editing transcripts in Google Chrome
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently investigating this issue. As a workaround, users can still edit transcripts reliably in other browsers like Firefox or Safari.

Transcripts without custom vocabulary are failing to process
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We have a temporary workaround to fix transcript processing and a permanent solution is in progress.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. As a workaround you can put anything in the custom vocabulary input when beginning a transcription and it will succeed.

  • Investigating
    Investigating

    We are currently investigating this issue.

Nov 2021 to Jan 2022

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