Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 99.97%Sep · 99.75%

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Jul 2021
Aug 2021
Sep 2021

Core - Europe - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Website - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Community - Operational

100% - uptime
Jul 2021 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2021
Aug 2021
Sep 2021

Notice history

Sep 2021

Dovetail Unavailable – All requests timing out
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    The cause of the issue has been identified as a database failover. The system has recovered automatically but we are continuing to monitor the situation.

  • Investigating
    Investigating

    We are currently investigating this issue.

Delayed video processing
  • Resolved
    Resolved

    This incident has been resolved – all delayed multimedia processing has now been completed.

  • Monitoring
    Monitoring

    A temporary fix has been implemented, new multimedia processing will succeed and the backlog of failed processing will be cleared promptly. In the meantime, multimedia processing may be slightly delayed.

  • Investigating
    Update

    We've identified the root cause of the issue and implementing a fix.

  • Investigating
    Investigating

    We are currently investigating this issue.

Scheduled DB maintenance
  • Completed
    September 05, 2021 at 5:00 AM
    Completed
    September 05, 2021 at 5:00 AM

    The scheduled maintenance has been completed.

  • In progress
    September 05, 2021 at 4:00 AM
    In progress
    September 05, 2021 at 4:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 05, 2021 at 2:59 AM
    Planned
    September 05, 2021 at 2:59 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 31, 2021 at 5:32 AM
    Planned
    August 31, 2021 at 5:32 AM

    We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail.

Aug 2021

Selecting text inside a transcript does not work in Safari
  • Resolved
    Resolved

    A fix has been deployed. If you are experiencing issues selecting text within transcripts in Safari, please refresh the page.

  • Identified
    Identified

    An issue with selecting text within a transcript in Safari has been identified. We're reverting the change and will be deploying a fix shortly.

Minor issues with interactions on Safari
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix as been implemented and we're monitoring the results

  • Investigating
    Investigating

    Some Safari users might be experiencing unstable click interactions across Dovetail. We are actively investigating the issue and hope to have a resolution released shortly.

Degraded video and transcription processing
  • Resolved
    Resolved

    A small number of users may have experienced issues with video processing not completing for a 30 minute period.

Jul 2021

Minor issues during video playback
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Some users may be experiencing issues with stuttering and out of sync audio during video playback. The issue has been identified and a fix is being implemented.

Issue with highlight reel exports
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results. Please contact us if you have any issues with video highlight reels https://dovetailapp.com/contact/

  • Investigating
    Investigating

    We've identified that visual artifacts are present on some video highlight reel exports

Jul 2021 to Sep 2021

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