Dovetail - Notice history

All systems operational

100.0% uptime

Projects - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Channels - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Chat - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Agents - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Ask Dovetail - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Billing & payments - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Authentication - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Docs - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Integrations - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

API and MCP - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Marketing website - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Notice history

View current status

Feb 2023

Transcriptions failing for some users
ResolvedDegraded performance3 hours 24 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    Transcriptions are not processing for some users. We are currently investigating this issue.

Installing a tag board template from the Community page fails
ResolvedPartial outage2 hours 4 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

Community template pages don't load on dovetailapp.com
ResolvedPartial outage1 hour 13 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We've identified an issue where community template pages aren't loading on dovetailapp.com. You can, however, continue to these pages via your workspace.

Projects can't be deleted from the project page
ResolvedDegraded performance13 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Some users are experiencing issues deleting one or more project from their "Projects" page. While we determine the root cause, you can work around this by going into the project settings and deleting your project from there.

Access to notes, projects, and insights unavailable for some users
ResolvedPartial outage1 hour 45 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have identified the issue and have rolled out a fix, we now monitoring the results

  • InvestigatingUTC

    We are experiencing reports of some users being unable to access notes, projects, and insights. We are currently investigating the issue.

Jan 2023

Teams that do not have project permissions enabled are unable to create new projects from templates
ResolvedPartial outage2 hours 33 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently investigating this issue.

Some users are unable to login
ResolvedDegraded performance4 hours 49 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We are monitoring the situation, clearing cookies and cache will be able to resolve any issues

  • InvestigatingUTC

    We are currently investigating this issue.

Unable to log in with OAuth
ResolvedPartial outage2 hours 28 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently investigating this issue.

Unable to purchase Business plan
Resolved

  • Users trying to purchase the business plan will see an incorrect price and be charged for the HIPAA business plan.

    UTC

Dec 2022

Video playback in public insights does not work for users who aren't logged in
ResolvedPartial outage3 hours 38 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We're currently investigating the issue. Note: Video playback works for logged in users.

Creating a new project folder does not appear to work
ResolvedDegraded performance2 hours 6 minutes
  • ResolvedUTC

    We've released a fix for this issue, please reload the page if you encounter it.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

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