Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Mar 2026 · 99.84%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Channels - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Chat - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Agents - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Ask Dovetail - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Billing & payments - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Authentication - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Docs - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Integrations - Operational

98% - uptime
Mar 2026 · 100.0%Apr · 94.06%May · 100.0%

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Mar 2026
Apr 2026
May 2026

API and MCP - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Marketing website - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 99.79%

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Mar 2026
Apr 2026
May 2026

Notice history

May 2026

Intermittent errors when using Dovetail
  • Resolved
    UTC
    Resolved

    We've implemented a fix and and are no longer seeing errors.

  • Investigating
    UTC
    Investigating

    Some users are occasionally seeing errors when attempting to access pages in Dovetail or when sending requests to the Dovetail API. We are currently investigating this issue.

Dovetail.com Site experiencing intermittent issues
  • Resolved
    UTC
    Resolved

    This incident has been resolved and our service provider is no longer experiencing any issues.

  • Update
    UTC
    Update

    The service provider has implemented a fix, and we can see that the https://dovetail.com website is no longer experiencing issues. We are continuing to monitor the situation and will provide another update at 9:15 UTC.

  • Monitoring
    UTC
    Monitoring

    We have identified an issue with our service provider at 8:09 UTC and they have implemented a fix. https://dovetail.com continues to experience intermittent 504s / 500s. You may see the message "ERROR: Failed to contact the origin". We are working with the service provider to keep this incident updated, and we will send another update once the issue is fully resolved.

Apr 2026

Integration maintenance
  • Resolved
    UTC
    Resolved

    We have completed maintenance on integrations. Some integrations will require reconnection. If you require assistance, out to support@dovetail.com so that we can help. Thanks for your patience.

  • Update
    UTC
    Update

    We are continuing to conduct maintenance on a number of our partner integrations. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed.

  • Identified
    UTC
    Identified

    We are currently conducting maintenance to a number of our integration partner connections. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed.

Mar 2026

Playback issues with redacted videos
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you continue to run into this issue, please reach out to support@dovetail.com so that we can have a look. Thanks for your patience.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with Viewer role.

AI docs (beta) is temporarily unavailable
  • Resolved
    UTC
    Resolved

    This issue has been resolved. Please refresh your page and try generating an AI doc again. Thank you for your patience!

  • Investigating
    UTC
    Investigating

    We are investigating an issue with AI docs (beta) and it is currently unavailable across all regions. As a workaround, users can generate a doc from chat.

Contextual Chat unavailable for AU Region
  • Resolved
    UTC
    Resolved

    We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this.

    If you continue to experience any issues, please contact our team at support@dovetail.com so we can look into this again.

  • Identified
    UTC
    Identified

    Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'.

    Our team is currently working on a fix for this issue. Thank you for your patience with us.

Mar 2026 to May 2026

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