Projects - Operational
Projects
Channels - Operational
Channels
Chat - Operational
Chat
Agents - Operational
Agents
Ask Dovetail - Operational
Ask Dovetail
Billing & payments - Operational
Billing & payments
Authentication - Operational
Authentication
Docs - Operational
Docs
Integrations - Operational
Integrations
API and MCP - Operational
API and MCP
Marketing website - Operational
Marketing website
Notice history
View current statusAug 2026
- Resolved · UTC
We've rolled back the change that caused the Zapier OAuth connection errors. If you were affected, please try the following steps:
1. Do a hard refresh of your browser (or log out of Zapier and log back in).
2. Try connecting your Zapier integration again.
This should now work as expected. If you're still running into issues after these steps, please email support@dovetail.com with a screen recording of the issue (with your browser console log open) so we can continue investigating.
- Monitoring · UTCWe implemented a fix and are currently monitoring the result.
- Identified · UTC
We've identified the root cause of the Zapier OAuth connection errors and are now working on a fix. We'll continue to post updates here as we make progress.
- Investigating · UTC
We're aware that some users are unable to connect or reconnect the Zapier integration, seeing an OAuth or authorization error. Our team is investigating and will post updates here as we learn more. This is impacting all customers using Zapier and Dovetail.
If you're affected, no action is needed on your end right now — we'll update this page once we have a fix or workaround. We apologize for any inconvenience.
Jul 2026
- Resolved · UTCThis incident has been resolved.
- Identified · UTC
We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience.
- Resolved · UTC
This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at support@dovetail.com
- Identified · UTC
We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience.
Jun 2026
- Resolved · UTC
This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at support@dovetail.com.
- Monitoring · UTCWe implemented a fix and are currently monitoring the result.
- Investigating · UTC
We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace (⋯) More → Settings → Transcription.
As a workaround, we recommend changing your transcription provider to 'Assembly AI'. We'll provide an update as soon as we have more information.
- Resolved · UTC
This incident has been resolved. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at support@dovetail.com.
- Identified · UTC
Chat is currently unavailable for AU region workspaces. We've identified the cause and are working on a fix — we'll share updates here as we have them.
- Resolved · UTC
This issue has been resolved. Thank you for your patience. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at support@dovetail.com.
- Identified · UTC
Chat is currently unavailable for workspaces hosted in the AU region. We've identified the issue and are working on a fix. We'll update this page as soon as we have more information.