Dovetail - Some users unable to login – Incident details

All systems operational

Some users unable to login

Resolved
Degraded performance
Started about 1 year agoLasted about 7 hours

Affected

Dovetail web application

Degraded performance from 4:30 PM to 11:55 PM

Authentication

Degraded performance from 4:30 PM to 11:55 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We're currently investigating an issue where some users are unable to log in using their existing credentials.

    We’ve identified the cause and are working to resolve the issue. We’ll continue to provide updates here as we make progress and appreciate your patience.