Dovetail - Some users unable to login – Incident details

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Some users unable to login

ResolvedDegraded performance7 hours 24 minutes

Affected

Dovetail web application

Degraded performance from 4:30 PM to 11:55 PM

Authentication

Degraded performance from 4:30 PM to 11:55 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We're currently investigating an issue where some users are unable to log in using their existing credentials.

    We’ve identified the cause and are working to resolve the issue. We’ll continue to provide updates here as we make progress and appreciate your patience.