Issue with highlight reel exports

Resolved

Degraded performance

Started about 3 years agoLasted 1 day

Affected

Multimedia processing

Multimedia processing - USA

Updates

Resolved
July 02, 2021 at 6:29 AM
Resolved
July 02, 2021 at 6:29 AM
This incident has been resolved.
Monitoring
July 02, 2021 at 1:09 AM
Update
July 02, 2021 at 1:09 AM
We are continuing to monitor for any further issues.
Monitoring
July 02, 2021 at 12:41 AM
Monitoring
July 02, 2021 at 12:41 AM
A fix has been implemented and we are monitoring the results. Please contact us if you have any issues with video highlight reels https://dovetailapp.com/contact/
Investigating
July 01, 2021 at 1:53 AM
Investigating
July 01, 2021 at 1:53 AM
We've identified that visual artifacts are present on some video highlight reel exports

Dovetail - Issue with highlight reel exports – Incident details