Dovetail - Transcripts without custom vocabulary are failing to process – Incident details

All systems operational

Transcripts without custom vocabulary are failing to process

Resolved
Major outage
Started almost 3 years agoLasted about 1 hour

Affected

Transcription

Major outage from 6:50 AM to 8:00 AM

Transcription - USA

Major outage from 6:50 AM to 8:00 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Update

    We have a temporary workaround to fix transcript processing and a permanent solution is in progress.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. As a workaround you can put anything in the custom vocabulary input when beginning a transcription and it will succeed.

  • Investigating
    Investigating

    We are currently investigating this issue.