Dovetail - Video uploads and audio transcriptions failing to process – Incident details

All systems operational

Video uploads and audio transcriptions failing to process

Resolved
Major outage
Started about 4 years agoLasted about 1 hour
Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Monitoring
    UTC
    Monitoring

    Our upstream service provider is recovering and we have applied an additional fix to process videos using an alternate method. Processing may be slow as we work through a backlog of videos.

  • Update
    UTC
    Update

    Newly uploaded videos are failing to process. Highlight reel exports and audio transcription are also impacted.

  • Investigating
    UTC
    Investigating

    Due an issue with an upstream service provider, some video processing may take a longer time than usual or fail.