Dovetail - Notice history

All systems operational

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Projects - Operational

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Sep 2021
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Channels - Operational

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Sep 2021
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Chat - Operational

100.0% uptime
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Sep 2021
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Agents - Operational

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Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
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Ask Dovetail - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
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Billing & payments - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
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Authentication - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
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Docs - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
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Integrations - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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API and MCP - Operational

100.0% uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Marketing website - Operational

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Notice history

View current status

Nov 2021

Crashing when editing transcripts in Google Chrome
ResolvedDegraded performance23 hours 40 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently investigating this issue. As a workaround, users can still edit transcripts reliably in other browsers like Firefox or Safari.

Transcripts without custom vocabulary are failing to process
ResolvedMajor outage1 hour 9 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We have a temporary workaround to fix transcript processing and a permanent solution is in progress.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented. As a workaround you can put anything in the custom vocabulary input when beginning a transcription and it will succeed.

  • InvestigatingUTC

    We are currently investigating this issue.

Oct 2021

Dovetail unavailable for all users
ResolvedMajor outage57 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently investigating this issue.

Google Chrome incorrectly flagging parts of Dovetail with security error
ResolvedDegraded performance1 hour 59 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    We are receiving reports that Google is no longer flagging Dovetail content as malicious and we are monitoring the situation.

  • UpdateUTC

    We are continuing our investigation. We believe that Google has incorrectly flagged content from Dovetail as malicious in error and we are working with Google to resolve the issue as soon as possible. We have no reason to suspect that any customer data or information from Dovetail has been compromised in any way.

  • InvestigatingUTC

    We're investigating reports of Google Chrome incorrectly flagging parts of Dovetail with a security error. This message suggests that pages on Dovetail trick you into doing something dangerous like installing software or revealing your personal information. We are investigating with Google why content from Dovetail has been flagged with this message. As a workaround while we seek to resolve this issue, you can click "Details" followed by "Visit this unsafe site".

Sep 2021

Dovetail Unavailable – All requests timing out
ResolvedMajor outage1 hour 45 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    The cause of the issue has been identified as a database failover. The system has recovered automatically but we are continuing to monitor the situation.

  • InvestigatingUTC

    We are currently investigating this issue.

Delayed video processing
ResolvedPartial outage1 hour 2 minutes
  • ResolvedUTC

    This incident has been resolved – all delayed multimedia processing has now been completed.

  • MonitoringUTC

    A temporary fix has been implemented, new multimedia processing will succeed and the backlog of failed processing will be cleared promptly. In the meantime, multimedia processing may be slightly delayed.

  • UpdateUTC

    We've identified the root cause of the issue and implementing a fix.

  • InvestigatingUTC

    We are currently investigating this issue.

SEP5
Scheduled DB maintenance
CompletedMaintenance1 hour
  • CompletedSeptember 05, 2021 at 5:00 AMUTC

    The scheduled maintenance has been completed.

  • In progressSeptember 05, 2021 at 4:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateSeptember 05, 2021 at 2:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedAugust 31, 2021 at 5:32 AMUTC

    We will be undergoing scheduled maintenance during this time to improve the performance and availability of Dovetail.

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