Dovetail - Transcripts without custom vocabulary are failing to process – Incident details

All systems operational

Transcripts without custom vocabulary are failing to process

Resolved
Major outage
Started over 4 years agoLasted about 1 hour
Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We have a temporary workaround to fix transcript processing and a permanent solution is in progress.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented. As a workaround you can put anything in the custom vocabulary input when beginning a transcription and it will succeed.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.