Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Channels - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Chat - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Agents - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Ask Dovetail - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Magic features - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
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Billing & payments - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Authentication - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
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Integrations - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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API and MCP - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Marketing website - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
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Sep 2026

Notice history

Jun 2026

Transcription issues with AWS
  • Resolved
    Resolved

    This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at support@dovetail.com.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace (⋯) More → Settings → Transcription.

    As a workaround, we recommend changing your transcription provider to 'Assembly AI'. We'll provide an update as soon as we have more information.

Speaker labels temporarily unavailable in Chat and Agents
  • Resolved
    Resolved

    We've now resolved the issue with speaker labelling in Chat and Agents. We've fully restored this functionality and Chat and Agents are now fully operational.

  • Identified
    Identified

    We're aware of an issue affecting speaker labels in Chat and Agents. We've temporarily disabled this feature while we work on a fix. During this time, Chat and Agents will not be able to answer questions about speaker information in transcripts.

Chat unavailable for AU region workspaces
  • Resolved
    Resolved

    This incident has been resolved. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at support@dovetail.com.

  • Identified
    Identified

    Chat is currently unavailable for AU region workspaces. We've identified the cause and are working on a fix — we'll share updates here as we have them.

Chat unavailable for AU region workspaces
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at support@dovetail.com.

  • Identified
    Identified

    Chat is currently unavailable for workspaces hosted in the AU region. We've identified the issue and are working on a fix. We'll update this page as soon as we have more information.

Table view data and highlights not displaying in Projects
  • Resolved
    Resolved

    The issue affecting Table View within projects has now been resolved.

    Users should once again be able to view their data and highlights normally in Table View within projects. No customer data was lost as a result of this incident.

    If you were impacted, please refresh your browser (hard refresh recommended) before checking your projects:

    • Mac: Command + Shift + R

    • Windows: Ctrl + Shift + R

    If you continue to experience issues after refreshing, please contact our support team and provide a screenshot so they can continue investigating.

    Thank you for your patience while we investigated and resolved this issue.

  • Investigating
    Investigating

    We are investigating an issue affecting customers globally where data and highlights are not appearing in Table View within projects.

    Users may see empty tables when viewing imported survey or project/highlights data in Table View. In some cases, if Table View is set as the default project view, it may appear as though project data has been lost. The underlying data remains intact and has not been deleted.

    Current workaround:
    Switch to an alternative project view (such as List or Board) to access and continue working with your data while we investigate.

    Our team has identified the issue and is actively working to determine the root cause and implement a fix. We will provide updates as more information becomes available.

May 2026

Intermittent errors when using Dovetail
  • Resolved
    Resolved

    We've implemented a fix and and are no longer seeing errors.

  • Investigating
    Investigating

    Some users are occasionally seeing errors when attempting to access pages in Dovetail or when sending requests to the Dovetail API. We are currently investigating this issue.

Dovetail.com Site experiencing intermittent issues
  • Resolved
    Resolved

    This incident has been resolved and our service provider is no longer experiencing any issues.

  • Update
    Update

    The service provider has implemented a fix, and we can see that the https://dovetail.com website is no longer experiencing issues. We are continuing to monitor the situation and will provide another update at 9:15 UTC.

  • Monitoring
    Monitoring

    We have identified an issue with our service provider at 8:09 UTC and they have implemented a fix. https://dovetail.com continues to experience intermittent 504s / 500s. You may see the message "ERROR: Failed to contact the origin". We are working with the service provider to keep this incident updated, and we will send another update once the issue is fully resolved.

Apr 2026

Integration maintenance
  • Resolved
    Resolved

    We have completed maintenance on integrations. Some integrations will require reconnection. If you require assistance, out to support@dovetail.com so that we can help. Thanks for your patience.

  • Update
    Update

    We are continuing to conduct maintenance on a number of our partner integrations. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed.

  • Identified
    Identified

    We are currently conducting maintenance to a number of our integration partner connections. Customers may experience short periods of downtime while this work completes. No customer data will be lost while these changes occur. We will provide regular updates until work is completed.

Apr 2026 to Jun 2026

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