Dovetail - Notice history

We're investigating an issue where some customers have reported that citations are no longer showing in some responses created by agents.

We're aware of an issue affecting speaker labels in Chat and Agents. We've temporarily disabled this feature while we work on a fix. During this time, Chat and Agents will not be able to answer questions about speaker information in transcripts.

We are investigating an issue affecting customers globally where data and highlights are not appearing in Table View within projects.

Users may see empty tables when viewing imported survey or project/highlights data in Table View. In some cases, if Table View is set as the default project view, it may appear as though project data has been lost. The underlying data remains intact and has not been deleted.

Current workaround:
Switch to an alternative project view (such as List or Board) to access and continue working with your data while we investigate.

Our team has identified the issue and is actively working to determine the root cause and implement a fix. We will provide updates as more information becomes available.

Some users are occasionally seeing errors when attempting to access pages in Dovetail or when sending requests to the Dovetail API. We are currently investigating this issue.