Dovetail - Notice history

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Notice history

Aug 2026

Data titles may change when using Copy or Duplicate
  • Resolved
    UTC
    Resolved

    This incident is now resolved. The Copy to and Duplicate actions are working normally and will no longer change titles to "Loading."

    Our engineers were able to restore the majority of affected titles, though a small number could not be recovered. If you notice any data still showing "Loading" as its title, you can safely rename it.

    We apologize for any inconvenience this may have caused, and thank you for your patience while we worked through this issue.

    If you continue to run into any issues, please reach out to our team at support@dovetail.com

  • Monitoring
    UTC
    Monitoring

    We have identified and fixed the root cause of this issue, so the Copy to and Duplicate actions will no longer change titles to "Loading".

    Our engineers are now working to restore the titles that were affected while the issue was active. You can now use the Copy to and Duplicate actions within project as normal.

    We will provide a further update once the restoration of affected titles is complete.

  • Identified
    UTC
    Identified

    We have identified the issue causing data titles to change to “Loading” when using the Copy to or Duplicate actions within a project.

    Our team is working on a fix to prevent this from happening going forward. We are also investigating the possibility of restoring affected data titles back to their original names.

    The title restoration process may take several hours, and we will provide another update once we have more information.

  • Investigating
    UTC
    Investigating

    We are investigating an issue where using the Copy to or Duplicate actions within a project may incorrectly change the titles of the original data and the copied data to "Loading".

    This issue is affecting customers across regions, and we are working to identify the cause and restore affected titles where possible.

    Workaround:
    At this time, we recommend avoiding the use of Copy to and Duplicate actions within projects until further notice.

    We will provide updates as more information becomes available.

Notion MCP connector unavailable in Chat and Agents
  • Resolved
    UTC
    Resolved

    We have seen no further errors with the Notion MCP connector. This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have not observed any further errors related to the Notion MCP connector and are continuing to monitor closely. Chat and agents using Notion MCP should now be functioning normally.

  • Identified
    UTC
    Identified

    Following an update in Notion's MCP server, we have identified an issue causing chat and agents that use Notion MCP to fail. If you are encountering issues, please try disabling the Notion MCP connector while we resolve the issue. Thank you!

Jul 2026

Degraded citation outputs in Chat and Agents
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience.

  • Resolved
    UTC
    Resolved

    This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at support@dovetail.com

  • Identified
    UTC
    Identified

    We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience.

Degraded citation availability in agent outputs
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We're investigating an issue where some customers have reported that citations are no longer showing in some responses created by agents.

Doc and Data pages intermittently crashing
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    The root cause is identified and rolling out fix now.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jun 2026

Transcription issues with AWS
  • Resolved
    UTC
    Resolved

    This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at support@dovetail.com.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace (⋯) More → Settings → Transcription.

    As a workaround, we recommend changing your transcription provider to 'Assembly AI'. We'll provide an update as soon as we have more information.

Speaker labels temporarily unavailable in Chat and Agents
  • Resolved
    UTC
    Resolved

    We've now resolved the issue with speaker labelling in Chat and Agents. We've fully restored this functionality and Chat and Agents are now fully operational.

  • Identified
    UTC
    Identified

    We're aware of an issue affecting speaker labels in Chat and Agents. We've temporarily disabled this feature while we work on a fix. During this time, Chat and Agents will not be able to answer questions about speaker information in transcripts.

Chat unavailable for AU region workspaces
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at support@dovetail.com.

  • Identified
    UTC
    Identified

    Chat is currently unavailable for AU region workspaces. We've identified the cause and are working on a fix — we'll share updates here as we have them.

Chat unavailable for AU region workspaces
  • Resolved
    UTC
    Resolved

    This issue has been resolved. Thank you for your patience. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at support@dovetail.com.

  • Identified
    UTC
    Identified

    Chat is currently unavailable for workspaces hosted in the AU region. We've identified the issue and are working on a fix. We'll update this page as soon as we have more information.

Table view data and highlights not displaying in Projects
  • Resolved
    UTC
    Resolved

    The issue affecting Table View within projects has now been resolved.

    Users should once again be able to view their data and highlights normally in Table View within projects. No customer data was lost as a result of this incident.

    If you were impacted, please refresh your browser (hard refresh recommended) before checking your projects:

    • Mac: Command + Shift + R

    • Windows: Ctrl + Shift + R

    If you continue to experience issues after refreshing, please contact our support team and provide a screenshot so they can continue investigating.

    Thank you for your patience while we investigated and resolved this issue.

  • Investigating
    UTC
    Investigating

    We are investigating an issue affecting customers globally where data and highlights are not appearing in Table View within projects.

    Users may see empty tables when viewing imported survey or project/highlights data in Table View. In some cases, if Table View is set as the default project view, it may appear as though project data has been lost. The underlying data remains intact and has not been deleted.

    Current workaround:
    Switch to an alternative project view (such as List or Board) to access and continue working with your data while we investigate.

    Our team has identified the issue and is actively working to determine the root cause and implement a fix. We will provide updates as more information becomes available.

Jun 2026 to Aug 2026

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