Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

99% - uptime
Oct 2025 · 99.19%Nov · 99.53%Dec · 99.71%

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Oct 2025
Nov 2025
Dec 2025

Channels - Operational

100% - uptime
Oct 2025 · 98.96%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Recruit - Operational

100% - uptime
Oct 2025 · 99.19%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Ask Dovetail - Operational

100% - uptime
Oct 2025 · 98.96%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Magic features - Operational

100% - uptime
Oct 2025 · 98.96%Nov · 99.66%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Billing & payments - Operational

100% - uptime
Oct 2025 · 99.19%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Authentication - Operational

100% - uptime
Oct 2025 · 99.19%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Integrations - Operational

100% - uptime
Oct 2025 · 99.55%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

API - Operational

100% - uptime
Oct 2025 · 99.55%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Marketing website - Operational

100% - uptime
Oct 2025 · 99.99%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

Videos stuck in “Processing” state
  • Resolved
    Resolved

    This incident has been resolved. If you continue to run into any issues, please reach out to us at support@dovetail.com.

  • Identified
    Identified

    We have found the root cause and are working on a fix. We appreciate your patience!

  • Investigating
    Investigating

    We’re currently investigating an issue where videos uploaded to Dovetail remain in a “Processing, come back soon” state. While transcripts and suggested highlights are completing normally, the video itself is unavailable.

    Our team is actively looking into this, and we’ll share an update as soon as we have more information.

    Thank you for your patience!

Issue with loading folders and projects under 'Browse' page
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    Resolved

    We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at support@dovetail.com

  • Investigating
    Investigating

    We are currently investigating two issues affecting the Browse page:

    1. "All" filter not working — Selecting the All filter displays all folders as empty, even when they contain projects.

    2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load.

    These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using Search or under Your work.

Nov 2025

Highlight exports and Magic features are failing
  • Resolved
    Resolved

    The issues affecting highlight exports and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected.

    If you experienced problems during the incident:

    • Refresh your browser.

    • If your actions (exports or suggested highlights, etc) did not save, please try again.

    We apologize for the disruption and appreciate your patience while we resolved this issue.

  • Update
    Update

    We’re also seeing failures with the Suggest Highlights feature. Attempting to generate suggested highlights results in an “Unexpected error occurred” toast. Other Magic features may also be unavailable.

    Workaround: In some cases, the highlights or actions appear after refreshing the browser.

  • Investigating
    Investigating

    We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history.

    You can access your downloaded highlight by navigating to Notifications, where you’ll see “Your highlight is ready” along with a “Download” option.

    Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in.

Degraded responses from chat and agents
  • Resolved
    Resolved

    We have released the fix and confirmed that functionality is now restored.

  • Monitoring
    Monitoring

    We have released the fix and are now monitoring the result.

  • Identified
    Identified

    We've identified the root cause for this issue, and we are currently testing a fix.

  • Investigating
    Investigating

    We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects.

Video Export & Transcript Processing Outage
  • Resolved
    Resolved

    We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable.

    We apologize for any inconvenience this incident may have caused.

    If you have any further questions or continue to experience issues, please reach out to our support team.

  • Monitoring
    Monitoring

    The issue affecting video export and transcriptions has now been resolved.

    We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this.

    If you have any further questions or continue to experience issues, please reach out to our support team.

  • Identified
    Identified

    Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information.

  • Investigating
    Investigating

    Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible.

    We are currently investigating this incident.

Unable to load Projects
  • Resolved
    Resolved

    The incident causing Projects to fail to load has been resolved, and we have confirmed that full functionality has been restored.

    You should now be able to load Projects normally without needing to use the chat or direct URL workarounds.

    We appreciate your patience and understanding while our team worked on the resolution.

    If you continue to experience any issues, please do not hesitate to reach out to our support team.

  • Identified
    Identified

    We are currently implementing a fix for the incident where Projects are unable to load.

    While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via /settings/beta.

    We appreciate your continued patience. We will send a final update once full functionality is confirmed.

    Please reach out to our support team if you have further queries.

  • Investigating
    Investigating

    We are currently investigating an incident where Projects are failing to load.

    As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via /settings/beta.

    We appreciate your patience as our team works to restore full functionality. We will keep you updated.

    Please reach out to our support team if you have further queries/

Citations in chat are currently unavailable
  • Resolved
    Resolved

    The issue impacting citations (source links) within chat conversations has now been resolved. Thank you once again for your patience and understanding while we addressed this incident.

    If you continue to experience any unusual behavior with citations, please reach out to our support team.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are actively investigating an issue impacting the rendering and display of citations (source links) within chat conversations. We appreciate your patience as our team works to restore full functionality.

    Please reach out to our support team if you have further queries and we will keep you updated in the meanwhile.

Oct 2025

Dovetail AI features are unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified the issue and are deploying a fix

  • Investigating
    Investigating
    We are currently investigating this incident.
Slow performance across Dovetail (US_A region)
  • Resolved
    Resolved

    This incident has been resolved. Please reach out to our support team if you are still experiencing issues and we will be happy to investigate further/

  • Identified
    Identified

    We’re currently investigating an incident causing overall slowness in Dovetail for users in the US A region. You may experience delays when loading pages, exporting data, or performing other actions. Our team is actively working to restore normal performance as soon as possible.

Dovetail experiencing slow or unavailable features (US East region)
  • Resolved
    Resolved

    The issues related to an outage with our cloud provider have now been resolved. We’re continuing to monitor for any lingering errors, but all services are currently operating as expected.

    If you continue to experience issues, please:

    1. Retry your action.

    2. If the problem persists, contact Dovetail Support and we’ll be happy to investigate further.

  • Identified
    Identified

    We are seeing degraded performance in Dovetail, due to underlying issues still present with our cloud provider. Some features may be slow to load, or unable to load entirely at this time. We are working with them to restore service as soon as possible.

Dovetail is currently down in all regions
  • Resolved
    Resolved

    Dovetail is fully operational. Please reach out to support if you still experience any issues.

  • Monitoring
    Monitoring

    Our Cloud provider has implemented a fix, and services are slowly being restored. We will continue to monitor the issue and provide an update once full performance is restored. Thank you for your patience.

  • Identified
    Identified

    Dovetail is currently unavailable due to a global outage affecting our cloud provider. We are monitoring the situation closely and actively working with our provider to resume service.

Degraded Website Performance – EU Region
  • Resolved
    Resolved

    The recent performance issues affecting the website in the EU region have been resolved.

    All services are now operating normally. Thank you for your patience while we addressed the issue.

  • Monitoring
    Monitoring

    Our team is actively monitoring the situation, and services are beginning to recover. You may still notice occasional slow page loads or timeouts as performance stabilizes.

    We will continue to provide updates until full normal performance is restored. Thank you for your patience.

  • Investigating
    Investigating

    Our website is currently slower than usual for users in the EU region due to high database load. Some pages may take longer to load or fail to respond occasionally.

    We’re working to resolve this issue and expect performance to improve soon.

Oct 2025 to Dec 2025

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