Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.87%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Channels - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.87%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Ask Dovetail - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.87%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Magic features - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.87%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Billing & payments - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.87%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Authentication - Operational

100% - uptime
Jan 2025 · 99.78%Feb · 99.87%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Integrations - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.92%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

API - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.92%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

Intermittent Zapier integration authentication issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some users are seeing JWT expired errors in our Zapier integration. We're investigating the cause and the team is working on a fix.

Feb 2025

Dovetail service is partially degraded
  • Resolved
    Resolved

    This incident has now been resolved.

    We are continuing to monitor the situation to ensure stability. If you are experiencing any issues, please try refreshing your browser or reach out to our support team.

    We sincerely apologize for any inconvenience caused.

  • Monitoring
    Monitoring

    We are actively investigating an ongoing major incident. Our team has identified the root cause and are rolling out a resolution.

    If you are seeing issues, please try refreshing your browser. We will continue to monitor the situation and provide updates as more information becomes available.

    We appreciate your continued patience and understanding.

  • Identified
    Identified

    We have identified the cause of this incident and the team are currently implementing a fix.

    We will continue to provide updates as we make progress.

    Thank you for your patience and understanding.

  • Update
    Update

    We are currently investigating a major incident impacting our US customers. Our team is working diligently to identify the root cause and resolve the issue as quickly as possible.

    We will provide updates as new information becomes available. We appreciate your patience and understanding during this time.

  • Investigating
    Investigating
    We are currently investigating this incident.
Dovetail unavailable for all customers.
  • Resolved
    Resolved

    The issue has been identified and successfully resolved. Thank you for your patience.

  • Investigating
    Investigating

    Dovetail is currently unavailable for all customers. Our team is actively investigating the issue and we’ll keep you updated with regular progress reports. We appreciate your patience.

Marketing website is down for some users
  • Resolved
    Resolved

    The marketing website is down for some users, but the application is unaffected. We have identified the cause of this incident as a third party outage which is being resolved, and are monitoring the progress of the resolution.

    If you cannot log in from the marketing website, please go to your workspace subdomain directly.

Jan 2025

Some emails are currently unavailable, which may affect users receiving verification emails
  • Resolved
    Resolved

    We've resolved the incident and authentication emails are now working again. Please reach out to our support team if you're having any issues signing in to your workspace or signing up to Dovetail.

  • Identified
    Identified

    We've identified the issue and are working on a fix. We'll provide another update as soon as possible!

  • Investigating
    Investigating

    We are investigating this incident and will provide an update as soon as possible.

    Users can still log in to their workspace by navigating directly to the workspace using their subdomain. If you have any issues please reach out to our support team at support@dovetail.com for assistance.

Degraded performance on Dovetail
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the cause and have implement a fix

  • Investigating
    Investigating

    We are currently investigating an issue causing degraded performance on Dovetail.

Jan 2025 to Mar 2025

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