Dovetail - Notice history

All systems operational

100% - uptime

Core - USA - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 99.81%Sep · 99.89%

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Jul 2023
Aug 2023
Sep 2023

Core - Europe - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 99.81%Sep · 99.89%

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Jul 2023
Aug 2023
Sep 2023

Website - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Community - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Notice history

Sep 2023

Users unable to connect Google Drive integration
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    Users who have already connected Google Drive should be able to continue using it without issue.

Unable to create project templates or convert projects to templates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified the issue and are rolling out the fix.

  • Investigating
    Investigating

    We are currently investigating this incident.

Aug 2023

"This page couldn’t be loaded" on Home, when browsing projects and settings
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Users affected will need to hard reload their browser

    Chrome/Firefox/Edge: Cmd + Shift + R (Mac), Ctrl + F5 (Windows)
    Safari: Cmd + Opt + E then refresh

  • Investigating
    Investigating

    We are currently investigating this incident.

Zoom videos failing to import in US region
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jul 2023

Images not showing in emails
  • Resolved
    Resolved

    The rollback from Google started rolling out last week. As of this morning, the emails seems to displaying images again as expected.
    This incident has been resolved.

  • Monitoring
    Monitoring

    Emails without images were noticed earlier today.
    Turns out Gmail rolled out changes to not support CSS background images anymore.
    Comments and complaints to Google relating to the issue seems to have started arising online about a week ago.
    A comment in the issue tracker by a Google employee said they were making a fix for it.

Video transcription is failing for US & EU workspaces
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We've identified a fix and are in the process of rolling it out.

Some emails may not be sending
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Select highlight clips are not playable
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Highlight clips for video recordings that have been deleted because of data retention policies are not playable.

    We are currently investigating this incident.

Accepting team invites is no longer working
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jul 2023 to Sep 2023

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