Dovetail - Users may experience login issues – Incident details

All systems operational

Users may experience login issues

Resolved
Degraded performance
Started 3 months agoLasted 6 days

Affected

Dovetail web application

Degraded performance from 8:00 PM to 7:52 AM, Operational from 7:52 AM to 3:23 AM

Authentication

Degraded performance from 8:00 PM to 7:52 AM, Operational from 7:52 AM to 3:23 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The permanent fix requires users to clear their cache via hard refreshing. Using a different browser or incognito/private window is a workaround, but the existing browser/session will remain affected until the cache is cleared.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We have identified the cause and are working on a fix.
  • Investigating
    Investigating
    We are currently investigating an issue where some users may experience issues with staying logged in. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved.