Dovetail - Notice history

All systems operational

100% - uptime

Projects - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Channels - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Ask Dovetail - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Magic features - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Billing & payments - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Authentication - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Integrations - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

API - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Notice history

Nov 2022

Workspaces with a cancelled subscription have temporarily lost access
  • Resolved
    Resolved

    All affected workspaces have their old access restored.

  • Identified
    Identified

    The issue has been identified and we are now working to restore access to cancelled workspaces.

  • Investigating
    Investigating

    We are currently investigating this issue.

Unable to sign up to Dovetail
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are investigating an issue where users cannot create new workspaces. Some users are able to sign up successfully, so please retry if you encounter any errors.

Dovetail unreachable or slow
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    While deploying a fix for the tag board issue described above, an infrastructure scaling issue caused a major degradation to Dovetail performance. We are working to bring the infrastructure back to a stable state.

  • Identified
    Identified

    There is currently an issue when viewing a tag board that columns with many tags in them will flicker briefly before displaying only up to 5 tags. This also prevents users from managing tags using tag boards without a refresh.

Elevated error rate
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The upstream provider is recovering. The product is available for most users.

  • Investigating
    Investigating

    The product may be unavailable for some users. Our cloud provider, AWS, is currently experiencing degraded performance.

Dovetail currently unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have identified and fixed the issue, we are continuing to monitor the situation

  • Investigating
    Investigating

    Dovetail is currently unavailable. We are currently investigating the issue.

Oct 2022

Degraded performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Dovetail is currently experiencing degraded performance, our engineers are currently investigating this issue

Video playback and file uploading are not available
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating this issue.

In-app contact form is down
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    The contact form in the product is down. To get in touch please use https://dovetailapp.com/help/contact/form/ or email us at hello@dovetailapp.com.

Video playback and images are unavailable for a subset of users
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We have restored functionality for most users, and are continuing to work on a fix for the underlying issue.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating this issue.

User sign up results in an error page
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented. A workaround is available by navigating to https://dovetailapp.com/start after sign up.

Sep 2022

Exporting of video highlight reels is broken for certain video lengths
  • Resolved
    Resolved

    We have identified and fixed the issue. Video highlights are now working as expected

  • Investigating
    Investigating

    We are currently investigating this issue.

Smart arrange on canvas view not working correctly
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    When using the smart arrange feature on canvas layouts, some objects will layer on top of each other instead of being arranged in the intended, orderly way.

Customers unable to submit request on contact form
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this issue.

Search not functional when using non-English characters
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    The fix is being deployed

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    When attempting to search or filter Dovetail note, highlight, and insight content (including titles) using non-English characters, the search will fail with an error or not be performed.

Transcriptions taking a long time or failing to be added to notes
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Due to an issue with an upstream service provider, transcriptions may take a long time or fail when requested on videos in Dovetail notes.

Sep 2022 to Nov 2022

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