Dovetail - Notice history

Experiencing partial outage

100% - uptime

Projects - Major outage

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
Nov 1776
Dec 1776

Channels - Major outage

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
Nov 1776
Dec 1776

Recruit - Major outage

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
Nov 1776
Dec 1776

Ask Dovetail - Major outage

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
Nov 1776
Dec 1776

Magic features - Major outage

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
Nov 1776
Dec 1776

Billing & payments - Degraded performance

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
Nov 1776
Dec 1776

Authentication - Major outage

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
Nov 1776
Dec 1776

Integrations - Operational

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
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API - Operational

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 1776
Nov 1776
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Marketing website - Operational

100% - uptime
Oct 1776 · 100.0%Nov · 100.0%Dec · 100.0%

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Notice history

Sep 2025

Dovetail may be slow to respond
  • Investigating
    Investigating

    We are currently investigating an issue causing slow performance with Dovetail. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible.

    We will provide another update as soon as we have more information. Please reach out to our support team if you need further support.

    Thank you for your patience and understanding.

Some users are experiencing slow page loads
  • Resolved
    Resolved

    This incident has been resolved. Page loads in the US region are now performing as expected. Thanks for your patience while we worked to restore normal performance.

  • Investigating
    Investigating
    We are currently investigating reports of slow page loads affecting some users in the US region. Pages are loading, but may take longer than expected. We’ll provide updates as soon as we have more information.
Contextual chat and Magic insights are unavailable
  • Resolved
    Resolved

    Citations are now working on Chat and Magic Insights again for all users and this incident is now resolved. Please let us know if you're still experiencing any issues!

  • Monitoring
    Monitoring

    Magic Insights and Chat are now working for all users. However, citations won’t appear in either feature for the time being. Our team is working on restoring them and will share an update once that’s resolved. We apologize for any inconvenience in the meantime.

  • Identified
    Identified
    We identified the issue affecting Contextual Chat and have pushed a fix that restores chat functionality, though citations have been temporarily removed. Chat is now working. We are still investigating Magic Insights, which we suspect may be related to the same issue. Our team continues to work on fully restoring all features.
  • Investigating
    Investigating
    We are currently investigating issues affecting Contextual Chat and Magic Insights. Some users may experience errors, and these features may not be fully functional at this time. Our team is actively working to identify the cause and restore normal service.
Participant recruitment via Recruit is currently unavailable
  • Resolved
    Resolved

    The issue has been identified and resolved, recruitment is now working for all users. If you’re still experiencing issues, please reach out to our support team and we’ll be happy to help.

  • Investigating
    Investigating

    Users are unable to use the Recruit feature within Projects to recruit participants at this time. We're currently investigating the issue. If you need any assistance, please reach out to our support team. Apologies for any inconvenience caused.

Aug 2025

Investigating issues with Contextual Chat
  • Resolved
    Resolved

    We have successfully resolved this incident! Chat is now available again in all instances.

    Thank you for your patience, and we apologize for any inconvenience caused. Please reach out to our support team if you are still experiencing issues.

  • Identified
    Identified

    Contextual chat is failing in some instances. We have identified a potential cause and are continuing to work on a fix for this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.
Some users may be experiencing issues accessing Dovetail
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2025

Some integrations are currently unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been rolled out and both integrations are working correctly again. We'll monitor this to ensure no other issues remain. Thank you for your patience and apologies again for the inconvenience caused!

  • Identified
    Identified

    We've identified the issue and are in the process of rolling out a fix.

  • Investigating
    Investigating

    We're currently investigating an issue that's causing our Google Meet and Slack sync to Channels integrations to intermittently not appear for users. The integrations are still connected, but while they aren't appearing, recordings from meetings and threads from Slack won't sync into Dovetail. We don't have any workarounds at this time, but we'll provide an update as soon as possible. Apologies for any inconvenience caused.

Jul 2025 to Sep 2025

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