Dovetail - Some images are displaying incorrectly rotated – Incident details

All systems operational

Some images are displaying incorrectly rotated

Resolved
Degraded performance
Started 9 months agoLasted 2 days

Affected

Multimedia processing

Degraded performance from 2:32 AM to 2:10 AM

Multimedia processing - USA

Degraded performance from 2:32 AM to 2:10 AM

Multimedia processing - Europe

Degraded performance from 2:32 AM to 2:10 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    Users affected may need to hard reload notes and insights containing incorrectly rotated images.

    Chrome/Firefox/Edge: Cmd + Shift + R (Mac), Ctrl + F5 (Windows)
    Safari: Cmd + Opt + E then refresh

  • Identified
    Identified

    We are working on a fix for this incident.

    As a workaround, you can save your image to a JPEG and re-upload it.