Dovetail - Video highlights not working – Incident details

All systems operational

Video highlights not working

Resolved
Partial outage
Started about 4 years agoLasted about 1 hour
Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Monitoring
    UTC
    Monitoring

    We've deployed a fix, users should be able to play highlights in Stories and hightlight tables after giving the page a refresh. We're monitoring for any further issues.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue playing video highlights from within Stories and highlight tables. A workaround is to play the video from within the note screen. We're investigating the cause of the issue and will post updates here.