Dovetail - Degraded citation outputs in Chat and Agents – Incident details

All systems operational

Degraded citation outputs in Chat and Agents

Resolved
Degraded performance
Started about 1 month agoLasted 10 days

Affected

Dovetail web application

Degraded performance from 6:40 AM to 11:07 PM, Operational from 11:07 PM to 5:13 AM, Degraded performance from 5:13 AM to 1:51 AM, Operational from 1:51 AM to 11:36 PM

Chat

Degraded performance from 6:40 AM to 11:07 PM, Operational from 11:07 PM to 5:13 AM, Degraded performance from 5:13 AM to 1:51 AM, Operational from 1:51 AM to 11:36 PM

Agents

Degraded performance from 6:40 AM to 11:07 PM, Operational from 11:07 PM to 5:13 AM, Degraded performance from 5:13 AM to 1:51 AM, Operational from 1:51 AM to 11:36 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience.

  • Resolved
    UTC
    Resolved

    This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at support@dovetail.com

  • Identified
    UTC
    Identified

    We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience.