Users unable to open data or insights

Affected

Dovetail web application

Projects

ResolvedDecember 09, 2025 at 5:20 PMUTC
The issue has been resolved. To see the changes, you may need to hard refresh your browser.
Thank you for your patience!
IdentifiedDecember 09, 2025 at 4:58 PMUTC
We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved.
UpdateDecember 09, 2025 at 3:31 PMUTC
This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content.
We're still actively investigating.
InvestigatingDecember 09, 2025 at 2:00 PMUTC
Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond.
Workaround:
If available, users can still access content by opening the direct URL associated with the data.
Status:
Our team is currently investigating the issue. We’ll share updates here as we learn more.

Dovetail - Users unable to open data or insights – Incident details