Dovetail - Issue with loading folders and projects under 'Browse' page – Incident details

All systems operational

Issue with loading folders and projects under 'Browse' page

Resolved
Partial outage
Started 3 months agoLasted about 4 hours

Affected

Dovetail web application

Partial outage from 10:35 PM to 2:21 AM, Operational from 12:14 AM to 1:17 AM, Partial outage from 1:17 AM to 2:21 AM

Projects

Partial outage from 10:35 PM to 2:21 AM, Operational from 12:14 AM to 1:17 AM, Partial outage from 1:17 AM to 2:21 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    Resolved

    We have released a fix for this issue and it has now been resolved. We recommend performing a hard refresh of your browser (Cmd/ Ctrl + Shift + R) before accessing the Browse page again. If you are finding that the issue is still persisting, please get in touch with our team at support@dovetail.com

  • Investigating
    Investigating

    We are currently investigating two issues affecting the Browse page:

    1. "All" filter not working — Selecting the All filter displays all folders as empty, even when they contain projects.

    2. Projects beyond the first 25 not loading — When viewing a folder with more than 25 projects, only the first 25 are visible and additional projects do not load.

    These issues may impact your ability to browse or locate projects. Our team is actively working on a fix and will provide updates as they become available. In the meantime, you can still find your projects using Search or under Your work.