Dovetail - Video Export & Transcript Processing Outage – Incident details

All systems operational

Video Export & Transcript Processing Outage

Resolved
Operational
Started 17 days agoLasted about 5 hours

Affected

Dovetail web application

Partial outage from 5:00 PM to 9:11 PM, Operational from 9:11 PM to 9:51 PM

Projects

Partial outage from 5:00 PM to 9:11 PM, Operational from 9:11 PM to 9:51 PM

Updates
  • Resolved
    Resolved

    We are pleased to confirm that the incident impacting video exports and transcription has been fully resolved and all services are stable.

    We apologize for any inconvenience this incident may have caused.

    If you have any further questions or continue to experience issues, please reach out to our support team.

  • Monitoring
    Monitoring

    The issue affecting video export and transcriptions has now been resolved.

    We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this.

    If you have any further questions or continue to experience issues, please reach out to our support team.

  • Identified
    Identified

    Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information.

  • Investigating
    Investigating

    Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible.

    We are currently investigating this incident.