Dovetail - Some users are unavailable to generate insight summaries – Incident details

Some users are unavailable to generate insight summaries

Resolved
Operational
Started 14 days agoLasted 40 minutes

Affected

Dovetail web application

Degraded performance from 11:27 PM to 12:07 AM

Magic features

Degraded performance from 11:27 PM to 12:07 AM

Updates
  • Resolved
    Resolved

    We have successfully resolved the issue affecting insight summaries.

    We appreciate your patience during this time. Please reach out to our support team if you are still experiencing issues.

  • Identified
    Identified

    We are currently addressing an issue that is affecting the generation of insight summaries. Our team is working diligently to resolve the problem, and we will continue to provide updates as progress is made.

    We sincerely apologize for any inconvenience. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

    Thank you for your patience and understanding.